Headway and Norfolk

Headway and Norfolk is a home care agency in Ipswich, Suffolk (IP3 9FJ). It holds a CQC rating of Outstanding.

About Headway and Norfolk

Headway Suffolk and Norfolk supports people in their own homes and communities across Suffolk and Norfolk, working out of Ipswich. Our most recent overall rating from the Care Quality Commission is outstanding. We are glad of it and a little wary of it too, because a rating describes a short inspection and the work is daily. We treat it as a standard to hold rather than something to advertise. We support older adults, including people living with dementia, adults with a learning disability, autistic adults, and younger adults. A good deal of what we do is long running rather than a short round of calls, and it often means working alongside family, health professionals and other organisations rather than in isolation. That shapes how we operate. We expect to be one part of an arrangement and to coordinate properly. Notes other people can actually use. Turning up to meetings. Saying what we have observed rather than waiting to be asked. Where a younger adult is moving from one set of arrangements into another, that transition is usually where things fall apart, and we try to be the thing that holds steady through it. Get in touch and we will come out and listen before suggesting anything.

Care provided at Headway and Norfolk

Read the full inspection report on the CQC website.

Common questions about Headway and Norfolk

Where is Headway and Norfolk located?

Headway and Norfolk is a home care agency based in Ipswich, Suffolk (IP3 9FJ), providing care to people in their own homes within approximately 10 miles of the area.

What type of care does Headway and Norfolk provide?

Headway and Norfolk is registered to provide care in people’s own homes, with support that includes Older person care, Dementia care, Learning disability and autism support, Younger adults care. The full list of services is shown on this page.

What is Headway and Norfolk's CQC rating?

Headway and Norfolk is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Outstanding following its last inspection on 24 September 2022. You can read the full CQC report from the link on this page.

Does Headway and Norfolk provide dementia care?

Yes. Headway and Norfolk supports people living with dementia. We recommend contacting the agency directly to discuss your individual situation.

Questions families ask about Headway and Norfolk

Can they support someone living with dementia at home?

Yes. Yes. Headway Suffolk and Norfolk ltd is registered for dementia care in people's own homes.

Can they help with medication and nursing tasks?

Ask the home. Most home care agencies prompt or give medication but do not provide nursing tasks. Ask what their carers are trained to do.

Do they cover our area?

Yes. Headway Suffolk and Norfolk ltd covers roughly 10 miles from Ipswich.

Will the council help pay?

Ask the home. The agency has not told us which funding it accepts. Most take both council funded and self funded clients; a direct payment from the council can be used to pay them.

Typical home care fees in the East

Headway Suffolk and Norfolk ltd has not published its fees yet. These are typical hourly rates for the East, so you know roughly what to expect before you call.

Indicative figures for the East, not a quote from Headway Suffolk and Norfolk ltd. Actual fees depend on the room, the level of care and how it is funded.

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