Mencap - West Domiciliary Care Agency

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About Us

We are the Mencap home care and support team for west Suffolk, based in Bury St Edmunds. We support adults with learning disabilities, autistic adults, older people and younger adults in their own homes and communities.

We take the word support seriously and try hard not to let it slide into doing things for people. The first conversation is about somebody's life rather than their difficulties: what a good week looks like, what stands in the way of it, and what they would much rather manage themselves. The rota comes after that, never before.

In practice that means quite different work for different people. Personal care, medication, meals and household help for some. For others, somebody alongside them at college, at work, on the bus, at an appointment or through the early weeks of living independently for the first time. We put proper resource behind both rather than treating one as the real job.

Consistency is what we work hardest at, especially for autistic people and for anybody whose day depends on knowing what is coming. The same small team stays around a person, changes get proper notice, and we stick to what we agreed even when it is inconvenient for us. Where somebody finds it hard to speak for themselves, we take particular care to understand what they are telling us in other ways.

The Care Quality Commission rated us good at our most recent inspection.

Common questions about Mencap - West Domiciliary Care Agency

Where is Mencap - West Domiciliary Care Agency located?

Mencap - West Domiciliary Care Agency is a home care agency based in Bury St. Edmunds, Suffolk (IP33 3NN), providing care to people in their own homes within approximately 10 miles of the area.

What type of care does Mencap - West Domiciliary Care Agency provide?

Mencap - West Domiciliary Care Agency is registered to provide care in people’s own homes, with support that includes Older person care, Learning disability and autism support, Younger adults care. The full list of services is shown on this page.

What is Mencap - West Domiciliary Care Agency's CQC rating?

Mencap - West Domiciliary Care Agency is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Good following its last inspection on 19 June 2018. You can read the full CQC report from the link on this page.

Coverage Area

Within 10 miles of Bury St. Edmunds

This agency provides care within approximately 10 miles of their Bury St. Edmunds office. Radius is approximate — claim to update

Contact Mencap - West Suffolk Domiciliary Care Agency

Phone the agency directly, or send an enquiry and we will pass it on.

Care We Offer

  • Older Person Care: Support with daily living for older people, from companionship to help with washing, dressing and medication.
  • Learning Disability / Autism: Person-centred support that helps people with a learning disability or autism live as independently as possible.
  • Younger Adults: Care designed around the needs and lifestyle of younger adults (typically 18 to 65).

Regulatory Rating

Care Quality Commission (CQC) Rating

  • Latest inspection: 19 June 2018
  • Report published: 19 June 2018

Overall: Good

  • Safe: Good
  • Effective: Good
  • Caring: Good
  • Responsive: Good
  • Well-led: Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Ratings are as published by the CQC and may not reflect the current position of the service.

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