Epsom

Epsom is a home care agency in London, Southwark (SE1 9RS). It holds a CQC rating of Good.

About Epsom

Here at Epsom, we are a home care agency based in Southwark, London, providing personalised support to people in their own homes. We believe that where you live should never be a barrier to receiving the right care, and our aim is to help the people we support live comfortably, safely and as independently as possible. We work with a wide range of individuals, including older adults, younger adults, and people living with dementia, learning disabilities, autism, mental health conditions, physical disabilities, and visual or hearing impairments. Every person who comes to us has their own story, their own routines and their own preferences, and we take time to understand what matters most to each individual before we put any support in place. Our most recent Care Quality Commission rating is Good, which reflects the work our team puts in day to day. We are proud of that recognition, though we see it as a marker of where we are rather than where we stop. We continue to listen to the people we support and their families, and we use that feedback to keep improving the way we work. Being based in Southwark means we are firmly rooted in our local community. We understand the area, we understand the people who live here, and we are genuinely invested in making a positive difference to the lives of those we support close to home. If you are looking for care for yourself or someone you love, we would encourage you to get in touch and have a conversation with us. There is no obligation, and we are always happy to talk through what options might look like for your particular situation. We would very much welcome the chance to help.

Care provided at Epsom

Read the full inspection report on the CQC website.

Common questions about Epsom

Where is Epsom located?

Epsom is a home care agency based in London, Southwark (SE1 9RS), providing care to people in their own homes within approximately 10 miles of the area.

What type of care does Epsom provide?

Epsom is registered to provide care in people’s own homes, with support that includes Older person care, Dementia care, Mental health care, Learning disability and autism support, Physical disability support, Sensory impairment support. The full list of services is shown on this page.

What is Epsom's CQC rating?

Epsom is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Good following its last inspection on 8 October 2021. You can read the full CQC report from the link on this page.

Does Epsom provide dementia care?

Yes. Epsom supports people living with dementia. We recommend contacting the agency directly to discuss your individual situation.

Questions families ask about Epsom

Can they support someone living with dementia at home?

Yes. Yes. Epsom is registered for dementia care in people's own homes.

Can they help with medication and nursing tasks?

Ask the home. Most home care agencies prompt or give medication but do not provide nursing tasks. Ask what their carers are trained to do.

Do they cover our area?

Yes. Epsom covers roughly 10 miles from London.

Will the council help pay?

Ask the home. The agency has not told us which funding it accepts. Most take both council funded and self funded clients; a direct payment from the council can be used to pay them.

Typical home care fees in the London

Epsom has not published its fees yet. These are typical hourly rates for the London, so you know roughly what to expect before you call.

Indicative figures for the London, not a quote from Epsom. Actual fees depend on the room, the level of care and how it is funded.

More about the care at Epsom

Dementia Care at Epsom

Explaining tends to fail where reassurance works, which is the single most useful thing to understand about dementia care. Consistent carers, unchanged routines and a house left in its familiar order spare the person a stream of small puzzles. Agitation usually has a cause, and staff who check for pain, noise, thirst or the need for a lavatory will resolve more than those who do not. Epsom is registered for dementia care, so ask what training carers complete and how notes are passed between them. Ask what the service advises when somebody begins going out at night, and how a package is rebuilt as the condition advances.

Home Care at Epsom

Hours, timing and continuity are worth settling before anybody discusses price. A package of four short calls a day is a different arrangement entirely from one longer visit, and only an assessment in the person's own home will show which fits. Epsom in London is registered for home care, and the Care Quality Commission rated the service good overall at its inspection in October 2021. Rates across the capital generally sit between £30 and £36 an hour, with evenings and bank holidays sometimes charged separately. That report is several years old now, so ask what has changed and whether a newer inspection is expected.

Older Person Care at Epsom

London rates make every half hour count, so the shape of an older person's package deserves careful thought. The tasks themselves are familiar: help with washing and dressing, medication prompted or given, a meal made, and a few minutes of conversation that may be the only one that day. Epsom is registered for older person care, with hourly rates in the capital commonly between £30 and £36. Ask how many different carers would come across a fortnight and whether a small, consistent team is possible. Ask what the latest evening call can be, and what cover exists at weekends and on bank holidays. Ask too how the office learns that somebody needs more help than before.

Mental Health at Epsom

A steady routine does more day to day than a crisis plan, though a service needs both. Regular visits, medication managed properly and a carer who notices early deterioration are what keep somebody well at home. Epsom is registered for mental health support, so ask about staff experience with particular conditions and what happens out of hours.

Visual and Hearing Impairment at Epsom

Small adaptations carry a great deal of weight for anybody losing sight or hearing: stronger lighting, contrast on edges and switches, large labels, and aids that are clean and working. Habits matter as much, from saying who you are on arrival to facing the person while speaking. Epsom is registered for visual and hearing impairment, so ask how carers are trained and how equipment is checked.

Younger Adults at Epsom

Needing help at home under the age of 65 is unusual enough that services can slip into an older template without noticing. Epsom is registered for younger adults, so ask how visits are timed around work, study or children, and how consistent the carers will be. Ask whether support can include getting out rather than only tasks indoors.

Learning Disability and Autism at Epsom

Commissioning is usually done by the council, but the detail of the support plan is where quality actually lives. Independence skills, predictable routines and respect for sensory sensitivities matter more than the number of hours. Epsom is registered for learning disability and autism support, so ask how the plan is written with the person and how often it is reviewed.

Physical Disability at Epsom

Personal care either preserves somebody's dignity or quietly removes it, and the difference lies in who decides the order of things. Equipment helps only when carers are trained and confident with it, and where two are sent if two are needed. Epsom is registered to support adults with physical disabilities, so ask about moving and handling training and who arranges an occupational therapy assessment.

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