Medex 24

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About Us

We at Medex 24 are proud to offer compassionate home care across Ilford and the wider Redbridge community, supporting individuals to live safely, comfortably, and independently in the place they know best: their own home.

As a home care agency covering Ilford and surrounding neighbourhoods within the IG postcode area, we bring our support directly to your doorstep. Rather than asking loved ones to adapt to an unfamiliar environment, we work within the familiar rhythms of their household, respecting personal routines, cherished belongings, and the comfort of a well loved armchair or a favourite morning view. Our team travels throughout the local area, making it straightforward for families across Redbridge to arrange the right level of support close to home.

Our care is thoughtfully tailored to the individual, and we welcome a broad range of needs. We provide older person care for those who benefit from a helping hand with daily living, and specialist dementia care delivered with patience, gentle reassurance, and a consistent approach that helps reduce anxiety and confusion. For adults living with mental health conditions, we offer sensitive, non judgemental support that promotes wellbeing and stability. We also assist people with physical disabilities, providing practical help with mobility, personal care, and everyday tasks in a way that preserves dignity and independence. For those with visual or hearing impairments, we adapt our communication and approach to ensure every interaction feels clear, respectful, and unhurried. Younger adults navigating their own care journey are equally welcome, and we design plans that reflect the goals and lifestyle of each person we support.

In practice, this means families can expect a genuine partnership. We take time to understand the whole person, their history, their preferences, and the small details that make daily life meaningful, and we keep loved ones informed and involved every step of the way. Whether the need is a short visit for medication prompts and companionship, or more comprehensive support throughout the day, our aim is the same: to lift the weight of worry from families and let residents remain the author of their own routine.

Medex 24 is currently listed as Not Yet Rated by the Care Quality Commission, which simply means an initial inspection has not yet taken place. We remain fully committed to meeting and exceeding the fundamental standards of care that the CQC upholds, and we welcome open conversations with prospective families about our approach, our team, and how we work.

Choosing home care is a deeply personal decision, and we understand the courage it takes to reach out. If you are exploring options for yourself or a loved one in Ilford or the surrounding area, we would be delighted to talk with you, answer your questions, and help you feel confident about the next step.

Common questions about Medex 24

Where is Medex 24 located?

Medex 24 is a home care agency based in Ilford, Redbridge (IG1 4QR), providing care to people in their own homes within approximately 10 miles of the area.

What type of care does Medex 24 provide?

Medex 24 is registered to provide care in people’s own homes, with support that includes Older person care, Dementia care, Mental health care, Physical disability support, Sensory impairment support, Younger adults care. The full list of services is shown on this page.

Does Medex 24 provide dementia care?

Yes. Medex 24 supports people living with dementia. We recommend contacting the agency directly to discuss your individual situation.

Coverage Area

Within 10 miles of Ilford

This agency provides care within approximately 10 miles of their Ilford office. Radius is approximate — claim to update

Contact Medex 24 Ltd

Phone the agency directly, or send an enquiry and we will pass it on.

Care We Offer

  • Older Person Care: Support with daily living for older people, from companionship to help with washing, dressing and medication.
  • Dementia: Specialist support for people living with dementia, in a calm, familiar setting with trained staff.
  • Mental Health: Support for people managing a mental health condition, with routines that promote stability and wellbeing.
  • Physical Disability: Accessible facilities and practical help with mobility, personal care and daily tasks.
  • Visual / Hearing Impairment: Tailored support and adaptations for residents living with sight or hearing loss.
  • Younger Adults: Care designed around the needs and lifestyle of younger adults (typically 18 to 65).

Regulatory Rating

Care Quality Commission (CQC) Rating

Overall: Not Yet Rated

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Ratings are as published by the CQC and may not reflect the current position of the service.

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