Home Instead South East

Home Instead South East is a home care agency in Cramlington, Northumberland (NE23 7RZ). It holds a CQC rating of Outstanding.

About Home Instead South East

Home Instead South East Northumberland provides home care to adults in Cramlington and the surrounding part of Northumberland. We support people living with dementia, adults with learning disabilities and autism, people managing mental health conditions, people with physical disabilities, and people who have sight or hearing loss. Our visits cover personal care, medicines, meals, the household, shopping and getting out and about, arranged around the person's day rather than a rota. Some people want a short call each morning. Others need several visits, or longer stretches of support. Company is a perfectly legitimate reason for us to be there and we treat it as such, because a visit where somebody sits down and talks properly is worth a great deal more than one that is over in five minutes. Continuity is what makes home care work. Being helped to wash by somebody you have never met is genuinely difficult, and for anybody living with dementia an unfamiliar face can unsettle an entire morning, so we keep the team around each person small and give notice when a change is unavoidable. Our most recent overall rating from the Care Quality Commission is outstanding. We are pleased with that and wary of resting on it, so we keep asking the people we support and their families whether the ordinary things are still being done properly.

Care provided at Home Instead South East

Read the full inspection report on the CQC website.

Common questions about Home Instead South East

Where is Home Instead South East located?

Home Instead South East is a home care agency based in Cramlington, Northumberland (NE23 7RZ), providing care to people in their own homes within approximately 10 miles of the area.

What type of care does Home Instead South East provide?

Home Instead South East is registered to provide care in people’s own homes, with support that includes Dementia care, Mental health care, Learning disability and autism support, Physical disability support, Sensory impairment support. The full list of services is shown on this page.

What is Home Instead South East's CQC rating?

Home Instead South East is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Outstanding following its last inspection on 3 October 2018. You can read the full CQC report from the link on this page.

Does Home Instead South East provide dementia care?

Yes. Home Instead South East supports people living with dementia. We recommend contacting the agency directly to discuss your individual situation.

Questions families ask about Home Instead South East

Can they support someone living with dementia at home?

Yes. Yes. Home Instead South East Northumberland is registered for dementia care in people's own homes.

Can they help with medication and nursing tasks?

Ask the home. Most home care agencies prompt or give medication but do not provide nursing tasks. Ask what their carers are trained to do.

Do they cover our area?

Yes. Home Instead South East Northumberland covers roughly 10 miles from Cramlington.

Will the council help pay?

Ask the home. The agency has not told us which funding it accepts. Most take both council funded and self funded clients; a direct payment from the council can be used to pay them.

Typical home care fees in the North East

Home Instead South East Northumberland has not published its fees yet. These are typical hourly rates for the North East, so you know roughly what to expect before you call.

Indicative figures for the North East, not a quote from Home Instead South East Northumberland. Actual fees depend on the room, the level of care and how it is funded.

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