ISSAC

ISSAC is a home care agency in Ashington, Northumberland (NE63 8QZ). It holds a CQC rating of Good.

About ISSAC

ISSAC provides care in people's own homes in Ashington and across Northumberland. We support older people, adults living with dementia, people with learning disabilities and autistic adults, those living with mental ill health, people with sight or hearing loss and younger adults. We also work with people recovering from eating disorders and with people whose lives have been affected by alcohol or drug use. That is a broad list, and we take it on deliberately. People rarely arrive with one tidy need, and being turned away because a situation is complicated is a common and demoralising experience. We would rather assess properly and say yes where we genuinely can. The craft of home care is in consistency. The same small team, visiting the same people, long enough to know what normal looks like for that person and to spot when it slips. Our care workers are trained for the needs they will actually encounter and supported when a situation is difficult, which is how you keep good staff and therefore good care. Northumberland is large and rural in places, so we are honest about the areas we can cover reliably rather than promising the county and failing somebody at breakfast time. Our most recent overall rating from the Care Quality Commission is good. If you are arranging care, ring us and we will talk it through plainly.

Care provided at ISSAC

Read the full inspection report on the CQC website.

Common questions about ISSAC

Where is ISSAC located?

ISSAC is a home care agency based in Ashington, Northumberland (NE63 8QZ), providing care to people in their own homes within approximately 10 miles of the area.

What type of care does ISSAC provide?

ISSAC is registered to provide care in people’s own homes, with support that includes Older person care, Dementia care, Mental health care, Learning disability and autism support, Sensory impairment support, Younger adults care. The full list of services is shown on this page.

What is ISSAC's CQC rating?

ISSAC is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Good following its last inspection on 3 March 2020. You can read the full CQC report from the link on this page.

Does ISSAC provide dementia care?

Yes. ISSAC supports people living with dementia. We recommend contacting the agency directly to discuss your individual situation.

Questions families ask about ISSAC

Can they support someone living with dementia at home?

Yes. Yes. ISSAC is registered for dementia care in people's own homes.

Can they help with medication and nursing tasks?

Ask the home. Most home care agencies prompt or give medication but do not provide nursing tasks. Ask what their carers are trained to do.

Do they cover our area?

Yes. ISSAC covers roughly 10 miles from Ashington.

Will the council help pay?

Ask the home. The agency has not told us which funding it accepts. Most take both council funded and self funded clients; a direct payment from the council can be used to pay them.

Typical home care fees in the North East

ISSAC has not published its fees yet. These are typical hourly rates for the North East, so you know roughly what to expect before you call.

Indicative figures for the North East, not a quote from ISSAC. Actual fees depend on the room, the level of care and how it is funded.

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