Norwyn Community Services
Norwyn Community Services is a home care agency in Sittingbourne, Kent (ME10 4NU). It holds a CQC rating of Good.
About Norwyn Community Services
At Norwyn, we provide home care across Sittingbourne and the wider Kent area, supporting people to live as independently as possible in their own homes. We work with a broad range of individuals, including older adults, younger adults living with physical disabilities, learning disabilities or autism, mental health conditions, sensory impairments, and those managing eating disorders or alcohol and drug misuse. Whatever someone's circumstances, our aim is straightforward: to offer reliable, respectful care that fits around their life rather than the other way around. We are proud that our most recent inspection by the Care Quality Commission resulted in a "Good" rating across the board. That outcome matters to us not as a badge to display, but because it reflects the consistent effort our team puts in day to day. Good care is not complicated in principle. It means turning up when you say you will, listening properly, treating people with dignity, and adjusting how you work when someone's needs change. Dementia care is one of the areas we take particularly seriously. We understand how important familiarity and routine are for someone living with dementia, and we work closely with families to make sure our approach complements the support they provide at home. We also have experience supporting people with visual and hearing impairments, and we are mindful that communication looks different for everyone. Getting that right from the start is something we put real thought into. If you are considering care for yourself or someone you love, we are happy to have an honest conversation about what we can offer and whether we are the right fit. We would rather take the time to get that right than rush into anything. You can reach us directly, and we will do our best to answer your questions without any pressure.
Care provided at Norwyn Community Services
- Older person care
- Dementia care
- Mental health care
- Learning disability and autism support
- Physical disability support
- Sensory impairment support
- Younger adults care
- Eating disorder support
- Substance misuse support
- Covers approximately 10 miles
- Last CQC inspection: 6 June 2018
Read the full inspection report on the CQC website.
How Norwyn Community Services compares in Swale
Measured against the 39 home care agencies registered in Swale.
- CQC rating
- Good. 19 of the 39 agencies (49%) are rated Good or Outstanding. Across Kent the figure is 42%.
- Latest report
- 25 November 2020. 15 of the 39 agencies have published a newer inspection report since.
- Registered
- May 2017. 27 of the 39 agencies registered more recently.
- Provider
- One service. Norwyn Community Services Limited runs this agency only.
Powered by Orrery Intelligence. Data: CQC register and Food Standards Agency ratings. Counts cover registered home care agencies in Swale.
The local picture: Swale
What the numbers say about home care in Swale, in Kent.
What home care costs
| Type of care | What it costs |
|---|---|
| Hourly care visits, Kent | £28.50 to £39.15 an hour (Middle half of prices from 7 agencies. Median £32.00.) |
| What Kent pays | £28.05 an hour (Average hourly rate, October 2026.) |
| Homecare Association minimum price | £34.42 an hour (2026 to 2027. The Association's estimate of the lowest price that covers the cost of delivering care. It is not a legal minimum.) |
| Live in care, England | £1,250 to £1,668 a week (Middle half of prices from 62 agencies. Median £1,455.) |
Published prices come from agencies that publish rates, so treat them as a guide. Ask the agency for its own price.
- People aged 75 and over: 15,500. Rising to 17,400 by 2035, up 12%
- People aged 85 and over: 3,700. Rising to 5,600 by 2035, up 51%
- Living with dementia, aged 65 and over (estimate): 2,000. Rising to 2,400 by 2035, up 24%
- Dementia diagnosis rate: 57%. The NHS ambition is 67%. Kent as a whole is 62%.
- Agencies in the borough, last 12 months: 1 opened, 3 closed. 37 registered today.
- Choice of agencies: 101 within 10 miles. In a typical neighbourhood. The nearest is under a mile away (0.4 miles).
Powered by Orrery Intelligence. Market model built 22 October 2026 (ONS 2022 based population projections, dementia estimates, CQC register), published home care rates, Homecare Association.
Good to know about Norwyn Community Services
Facts from public registers, and what the agency has told us.
- Registered with CQC
- 8 May 2017, so 9 years.
- Run by
- Norwyn Community Services Limited, which runs this service only.
- Service type
- Personal care in people's own homes (domiciliary care).
- Where it covers
- Not yet confirmed by the agency. Check that your postcode is covered before you rely on it.
- Live in, overnight and 24 hour care
- Not yet confirmed. The agency can add these when it claims its profile.
Sources: CQC register and the agency's own entries. Anything marked not yet confirmed is shown as unknown rather than guessed.
Common questions about Norwyn Community Services
Where is Norwyn Community Services located?
Norwyn Community Services is a home care agency based in Sittingbourne, Kent (ME10 4NU), providing care to people in their own homes within approximately 10 miles of the area.
What type of care does Norwyn Community Services provide?
Norwyn Community Services is registered to provide care in people’s own homes, with support that includes Older person care, Dementia care, Mental health care, Learning disability and autism support, Physical disability support, Sensory impairment support. The full list of services is shown on this page.
What is Norwyn Community Services's CQC rating?
Norwyn Community Services is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Good following its last inspection on 6 June 2018. You can read the full CQC report from the link on this page.
Does Norwyn Community Services provide dementia care?
Yes. Norwyn Community Services supports people living with dementia. We recommend contacting the agency directly to discuss your individual situation.
Questions families ask about Norwyn Community Services
Can they support someone living with dementia at home?
Yes. Yes. Norwyn Community Services is registered for dementia care in people's own homes.
Can they help with medication and nursing tasks?
Ask the home. Most home care agencies prompt or give medication but do not provide nursing tasks. Ask what their carers are trained to do.
Do they cover our area?
Yes. Norwyn Community Services covers roughly 10 miles from Sittingbourne.
Will the council help pay?
Ask the home. The agency has not told us which funding it accepts. Most take both council funded and self funded clients; a direct payment from the council can be used to pay them.
Typical home care fees in the South East
Norwyn Community Services has not published its fees yet. These are typical hourly rates for the South East, so you know roughly what to expect before you call.
- Home care (per hour): £29 to £35 per hour, typical range
Indicative figures for the South East, not a quote from Norwyn Community Services. Actual fees depend on the room, the level of care and how it is funded.
More about the care at Norwyn Community Services
Dementia Care at Norwyn Community Services
Reliable dementia support at home tends to rest on a few basics: keeping to familiar routines, sending the same small group of workers so the person is not repeatedly meeting strangers, noticing subtle changes early, and adapting the approach as the condition progresses. Norwyn is registered to provide dementia care and describes it as an area it takes particularly seriously. Because the home environment itself cannot be redesigned the way a care home can, families should ask how carers respond to distress or agitation during a visit, what they do if the person is reluctant to accept help on a given day, and how they handle safety concerns such as leaving the house unaccompanied. It is also worth asking how the service liaises with the GP, memory clinic and family as needs shift.
Home Care at Norwyn Community Services
Domiciliary care in Kent covers a wide spectrum, from a single half hour call to help with breakfast and tablets, through to several visits a day supporting personal care, meals, mobility and continence. Norwyn Community Services in Sittingbourne is registered for home care and, according to its own description, works across the town and the wider county. Its most recent Care Quality Commission inspection in June 2018 resulted in a Good rating overall. Regional hourly rates generally sit between £29 and £35, while Kent County Council pays a lower commissioned rate for people whose care it funds. Sensible questions to raise early include minimum visit length, whether calls are clustered so the same worker attends, how lateness is communicated, and what happens when a regular carer is on leave or unwell.
Older Person Care at Norwyn Community Services
Practical help for older adults at home often revolves around a morning routine, prompts or hands on support with washing and dressing, help preparing meals, reminders or administration of medication, and simply having a familiar face drop in for company. Norwyn is registered with the Care Quality Commission to deliver home care for older people across Sittingbourne and the surrounding Kent villages. Hourly rates for domiciliary care in the South East typically fall between £29 and £35, though Kent County Council commissions at its own agreed rate. Families weighing up a provider should ask how visit times are protected when a regular worker is off, whether the same small team attends each week, and what cover looks like for early mornings, evenings or overnight calls if needs increase. It is also worth asking how medication errors and missed visits are recorded and escalated.
Mental Health at Norwyn Community Services
Consistency matters enormously for adults living with a mental health condition, from predictable visit times to workers who know the person's triggers and early warning signs. Norwyn is registered by the Care Quality Commission to provide home care in this area. Worth asking is how the service coordinates with community mental health teams, what happens if someone is in crisis between visits, and how staff are matched to the person.
Visual and Hearing Impairment at Norwyn Community Services
Sight or hearing loss shapes almost every interaction, from how a carer announces their arrival to whether written notes in the home are actually readable. Norwyn is registered to support people with sensory impairments in their own homes. Useful questions include how workers identify themselves on arrival, whether they are comfortable communicating with someone who lip reads or uses a hearing loop, and how care notes are made accessible in large print or another preferred format.
Younger Adults at Norwyn Community Services
Being in your thirties, forties or fifties and needing home care raises different priorities to those of an older client, from work and study to relationships, hobbies and getting out locally. Norwyn is registered to support younger adults across Kent. Families should ask how carers are matched by interests and age where possible, and how support fits around a working or social routine rather than dictating it.
Learning Disability and Autism at Norwyn Community Services
Good support for adults with a learning disability or autism starts from what the person actually wants their week to look like, then builds routines, communication and sensory considerations around that. Norwyn is registered to provide this type of home care in Kent. Families and social workers should ask how support plans are written with the person, how progress on independence goals is recorded, and how often Kent County Council reviews the package.
Physical Disability at Norwyn Community Services
Home care for adults with a physical disability often blends personal care, help with transfers, medication and support to get out into the community. Norwyn is registered to provide this type of support across Sittingbourne and the wider Kent area. Ask whether workers are comfortable using existing hoists, slings or standing aids in the home, how moving and handling risk assessments are kept current, and how the service links in with occupational therapy when equipment or adaptations need reviewing.
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