Krystal Solutions
Krystal Solutions is a home care agency in Sittingbourne, Kent (ME10 2RT). It holds a CQC rating of Requires Improvement.
About Krystal Solutions
We provide care in people's own homes in Sittingbourne and across Kent. Our work is to give people enough support to carry on living in their own houses, delivered reliably and by carers they recognise. Most of the people we visit are older and want help with the practical business of the day: washing and dressing, getting breakfast, taking medication properly and keeping the house in order. We support people living with dementia, where a familiar carer and a predictable routine can decide how a day goes, along with people who have a physical disability, including safe help with moving and transfers, and younger adults needing support to live independently. We want to be plain about where we stand. Our most recent overall rating from the Care Quality Commission is requires improvement. We are working through what was identified, with attention to staff supervision, record keeping and making sure visits happen as planned and at the agreed times. We would rather tell you that ourselves and answer your questions than have you find it elsewhere. All support starts with a home visit and a proper conversation about what is needed. Plans are reviewed regularly and changed when they are not working. Please get in touch if you would like to talk it through.
Care provided at Krystal Solutions
- Older person care
- Dementia care
- Physical disability support
- Younger adults care
- Covers approximately 10 miles
- Last CQC inspection: 26 April 2022
Read the full inspection report on the CQC website.
How Krystal Solutions Limited compares in Swale
Measured against the 39 home care agencies registered in Swale.
- CQC rating
- Requires improvement. 19 of the 39 agencies (49%) are rated Good or Outstanding. Across Kent the figure is 42%.
- Latest report
- 26 April 2022. 14 of the 39 agencies have published a newer inspection report since.
- Registered
- April 2019. 25 of the 39 agencies registered more recently.
- Provider
- One service. Krystal Solutions Limited runs this agency only.
Powered by Orrery Intelligence. Data: CQC register and Food Standards Agency ratings. Counts cover registered home care agencies in Swale.
The local picture: Swale
What the numbers say about home care in Swale, in Kent.
What home care costs
| Type of care | What it costs |
|---|---|
| Hourly care visits, Kent | £28.50 to £39.15 an hour (Middle half of prices from 7 agencies. Median £32.00.) |
| What Kent pays | £28.05 an hour (Average hourly rate, October 2026.) |
| Homecare Association minimum price | £34.42 an hour (2026 to 2027. The Association's estimate of the lowest price that covers the cost of delivering care. It is not a legal minimum.) |
| Live in care, England | £1,250 to £1,668 a week (Middle half of prices from 62 agencies. Median £1,455.) |
Published prices come from agencies that publish rates, so treat them as a guide. Ask the agency for its own price.
- People aged 75 and over: 15,500. Rising to 17,400 by 2035, up 12%
- People aged 85 and over: 3,700. Rising to 5,600 by 2035, up 51%
- Living with dementia, aged 65 and over (estimate): 2,000. Rising to 2,400 by 2035, up 24%
- Dementia diagnosis rate: 57%. The NHS ambition is 67%. Kent as a whole is 62%.
- Agencies in the borough, last 12 months: 1 opened, 3 closed. 37 registered today.
- Choice of agencies: 101 within 10 miles. In a typical neighbourhood. The nearest is under a mile away (0.4 miles).
Powered by Orrery Intelligence. Market model built 22 October 2026 (ONS 2022 based population projections, dementia estimates, CQC register), published home care rates, Homecare Association.
Good to know about Krystal Solutions Limited
Facts from public registers, and what the agency has told us.
- Registered with CQC
- 30 April 2019, so 7 years.
- Run by
- Krystal Solutions Limited, which runs this service only.
- Service type
- Personal care in people's own homes (domiciliary care).
- Where it covers
- Not yet confirmed by the agency. Check that your postcode is covered before you rely on it.
- Live in, overnight and 24 hour care
- Not yet confirmed. The agency can add these when it claims its profile.
Sources: CQC register and the agency's own entries. Anything marked not yet confirmed is shown as unknown rather than guessed.
Common questions about Krystal Solutions
Where is Krystal Solutions located?
Krystal Solutions is a home care agency based in Sittingbourne, Kent (ME10 2RT), providing care to people in their own homes within approximately 10 miles of the area.
What type of care does Krystal Solutions provide?
Krystal Solutions is registered to provide care in people’s own homes, with support that includes Older person care, Dementia care, Physical disability support, Younger adults care. The full list of services is shown on this page.
What is Krystal Solutions's CQC rating?
Krystal Solutions is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Requires Improvement following its last inspection on 26 April 2022. You can read the full CQC report from the link on this page.
Does Krystal Solutions provide dementia care?
Yes. Krystal Solutions supports people living with dementia. We recommend contacting the agency directly to discuss your individual situation.
Questions families ask about Krystal Solutions
Can they support someone living with dementia at home?
Yes. Yes. Krystal Solutions Limited is registered for dementia care in people's own homes.
Can they help with medication and nursing tasks?
Ask the home. Most home care agencies prompt or give medication but do not provide nursing tasks. Ask what their carers are trained to do.
Do they cover our area?
Yes. Krystal Solutions Limited covers roughly 10 miles from Sittingbourne.
Will the council help pay?
Ask the home. The agency has not told us which funding it accepts. Most take both council funded and self funded clients; a direct payment from the council can be used to pay them.
Typical home care fees in the South East
Krystal Solutions Limited has not published its fees yet. These are typical hourly rates for the South East, so you know roughly what to expect before you call.
- Home care (per hour): £29 to £35 per hour, typical range
Indicative figures for the South East, not a quote from Krystal Solutions Limited. Actual fees depend on the room, the level of care and how it is funded.
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