Council, Sea Street, County Hall

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About Us

We at Isle of Wight Council are proud to provide compassionate home care across Newport and the wider Isle of Wight, supporting people to live safely and comfortably in the place they know best: their own homes. As a trusted home care provider, our focus is on delivering personalised support that puts each individual at the heart of everything we do.

Based at County Hall on Sea Street in Newport, our team is well placed to reach people throughout the local community. Rather than asking individuals to adapt to a new environment, we bring thoughtful, reliable care directly to their front door, helping them maintain the familiar routines, treasured possessions, and neighbourhood connections that make a house feel like home.

Our care is shaped around the diverse needs of the people we support. For older people, we offer gentle, respectful assistance with the everyday tasks that can become more challenging over time, from personal care and medication support to companionship and help around the house. For those living with dementia, our approach is patient and person centred, recognising that consistency, kindness, and a calm presence can make an enormous difference to daily wellbeing.

We also provide dedicated support for younger adults, including those with learning disabilities or autism, helping people to live as independently as possible whilst having reassurance close at hand. For individuals with physical disabilities or visual and hearing impairments, our team works sensitively to remove barriers, adapt communication, and ensure that support feels empowering rather than intrusive. Every care plan is built around the person, their preferences, their goals, and the people who matter to them.

For families, this means peace of mind. Whether you are arranging care for a parent who wishes to remain at home, a younger relative seeking greater independence, or a loved one whose needs have changed following illness or a hospital stay, we take time to listen and to build a plan that genuinely fits.

Our commitment to quality is reflected in our Care Quality Commission rating of Good, with Good ratings awarded across every domain: safe, effective, caring, responsive, and well led. This consistent standard, recognised at our most recent inspection in January 2021, reflects a culture in which people are treated with dignity, care is delivered thoughtfully, and the wellbeing of those we support is placed above all else.

If you are exploring home care options in Newport or elsewhere on the Isle of Wight for yourself or someone you love, we would welcome the opportunity to talk with you. Choosing care is a significant decision, and we are here to answer your questions, understand your circumstances, and help you feel confident about the next step. Please do get in touch to learn more about how we can support your family.

Common questions about Council, Sea Street, County Hall

Where is Council, Sea Street, County Hall located?

Council, Sea Street, County Hall is a home care agency based in Newport, Isle of Wight (PO30 1UD), providing care to people in their own homes within approximately 10 miles of the area.

What type of care does Council, Sea Street, County Hall provide?

Council, Sea Street, County Hall is registered to provide care in people’s own homes, with support that includes Older person care, Dementia care, Learning disability and autism support, Physical disability support, Sensory impairment support, Younger adults care. The full list of services is shown on this page.

What is Council, Sea Street, County Hall's CQC rating?

Council, Sea Street, County Hall is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Good following its last inspection on 16 January 2021. You can read the full CQC report from the link on this page.

Does Council, Sea Street, County Hall provide dementia care?

Yes. Council, Sea Street, County Hall supports people living with dementia. We recommend contacting the agency directly to discuss your individual situation.

Coverage Area

Within 10 miles of Newport

This agency provides care within approximately 10 miles of their Newport office. Radius is approximate — claim to update

Contact Isle of Wight Council, Sea Street Offices, County Hall

Phone the agency directly, or send an enquiry and we will pass it on.

Care We Offer

  • Older Person Care: Support with daily living for older people, from companionship to help with washing, dressing and medication.
  • Dementia: Specialist support for people living with dementia, in a calm, familiar setting with trained staff.
  • Learning Disability / Autism: Person-centred support that helps people with a learning disability or autism live as independently as possible.
  • Physical Disability: Accessible facilities and practical help with mobility, personal care and daily tasks.
  • Visual / Hearing Impairment: Tailored support and adaptations for residents living with sight or hearing loss.
  • Younger Adults: Care designed around the needs and lifestyle of younger adults (typically 18 to 65).

Regulatory Rating

Care Quality Commission (CQC) Rating

  • Latest inspection: 16 January 2021
  • Report published: 16 January 2021

Overall: Good

  • Safe: Good
  • Effective: Good
  • Caring: Good
  • Responsive: Good
  • Well-led: Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Ratings are as published by the CQC and may not reflect the current position of the service.

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