New Hope Community Healthcare

Unclaimed Profile
Older Person Care
Dementia Care
Mental Health
Physical Disability
Younger Adults
CQC: Requires Improvement
Home Care Agency

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Coverage Radius: 10 mi
Last CQC Inspection: 2022

About Us

We at New Hope Community Healthcare are a home care agency based in Stevenage, Hertfordshire, providing compassionate support to older people, younger adults, and individuals living with dementia in the comfort of their own homes. Our team delivers personalised care across the SG postcode area, helping people maintain independence, dignity, and connection to the community they love.

Being a domiciliary care provider, our environment is your home. We come to you, whether that is a family house, a bungalow, or a flat within the wider Stevenage area. This means loved ones can remain in familiar surroundings, close to their neighbours, gardens, and cherished memories, whilst receiving the professional support they need each day. Our carers travel across Hertfordshire to reach residents in their own communities, adapting to the rhythm of each household rather than asking families to adapt to us.

Our specialisms reflect the breadth of need within the community we serve. We support older people who may need a helping hand with daily routines, medication reminders, personal care, or simply companionship through the quieter parts of the day. For those living with dementia, our approach is patient and person centred, focusing on familiar routines, gentle prompts, and emotional reassurance that helps reduce anxiety and confusion. We also support adults with mental health needs, recognising that consistent, trusted relationships with carers can make a meaningful difference to wellbeing and stability at home.

For younger adults and individuals with physical disabilities, our care is built around enabling independence rather than replacing it. That might mean assistance with mobility, support to attend appointments or social activities, help with household tasks, or practical care that allows someone to continue pursuing their interests and goals. Every care plan is shaped in conversation with the individual and their family, because we believe good care begins with really listening to what matters most to the person receiving it.

In practice, this means families can expect open communication, regular reviews of the support being provided, and carers who take the time to know the person, not just the tasks on a list. We understand that inviting a carer into your home is a significant step, and we treat that trust with the respect it deserves.

Our most recent Care Quality Commission inspection, carried out in April 2022, gave us an overall rating of Requires Improvement. We were rated Good for being Caring and Responsive, reflecting the warmth and attentiveness of our team and the way we adapt to the changing needs of the people we support. In the areas of Safe, Effective, and Well led, the CQC identified aspects where improvement was needed, and we have taken that feedback seriously. We are committed to strengthening our systems, training, and leadership so that every element of our care matches the compassion our team already brings to each visit. We welcome honest conversations with families about this journey and are happy to discuss the steps we are taking.

If you are exploring home care options in Stevenage or the surrounding Hertfordshire area for a parent, partner, or loved one, we would be glad to hear from you. Choosing care is rarely a simple decision, and we are here to answer questions, listen to your concerns, and help you understand what support might look like in your own home. Please reach out to arrange an initial conversation, and let us walk alongside you as you find the right path forward.

Common questions about New Hope Community Healthcare

Where is New Hope Community Healthcare located?

New Hope Community Healthcare is a home care agency based in Stevenage, Hertfordshire (SG1 2DX), providing care to people in their own homes within approximately 10 miles of the area.

What type of care does New Hope Community Healthcare provide?

New Hope Community Healthcare is registered to provide care in people’s own homes, with support that includes Older person care, Dementia care, Mental health care, Physical disability support, Younger adults care. The full list of services is shown on this page.

What is New Hope Community Healthcare's CQC rating?

New Hope Community Healthcare is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Requires Improvement following its last inspection on 28 April 2022. You can read the full CQC report from the link on this page.

Does New Hope Community Healthcare provide dementia care?

Yes. New Hope Community Healthcare supports people living with dementia. We recommend contacting the agency directly to discuss your individual situation.

Coverage Area

Within 10 miles of Stevenage

This agency provides care within approximately 10 miles of their Stevenage office. Radius is approximate — claim to update

Contact New Hope Community Healthcare

Phone the agency directly, or send an enquiry and we will pass it on.

Care We Offer

Older Person Care: Support with daily living for older people, from companionship to help with washing, dressing and medication.
Dementia: Specialist support for people living with dementia, in a calm, familiar setting with trained staff.
Mental Health: Support for people managing a mental health condition, with routines that promote stability and wellbeing.
Physical Disability: Accessible facilities and practical help with mobility, personal care and daily tasks.
Younger Adults: Care designed around the needs and lifestyle of younger adults (typically 18 to 65).