Caremark (North Herts & Stevenage)

Unclaimed Profile
Older Person Care
Dementia Care
Learning Disability / Autism
Mental Health
Visual / Hearing Impairment
Younger Adults
Eating Disorders
CQC: Good
Home Care Agency

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Coverage Radius: 10 mi
Last CQC Inspection: 2019

About Us

Here at Caremark North Herts and Stevenage, we provide home care to people living in Letchworth Garden City and the surrounding areas of Hertfordshire. Our work centres on helping people remain in the comfort and familiarity of their own homes, with the right level of support to do so safely and confidently.

We work with a wide range of individuals, including older adults, younger adults, and people living with dementia, learning disabilities, autism, mental health conditions, visual or hearing impairments, and eating disorders. We take time to understand each person properly before any care begins, because the support we put in place needs to reflect who that person is, not simply what their diagnosis or assessment says on paper.

Our team is local, which matters more than people sometimes realise. Our carers know these communities, understand the area, and often build genuine, lasting relationships with the people they visit. That consistency is something we work hard to protect, because familiarity and trust make a real difference to how someone feels about receiving care at home.

We are pleased to hold a Good rating from the Care Quality Commission, which reflects the honest, everyday effort our team puts in. It is not something we take for granted, and we continue to look at how we can improve what we do and how we do it.

If you are thinking about care for yourself or for someone close to you, we are always happy to have a straightforward conversation about what might be needed and whether we could be the right fit. There is no pressure and no obligation. We just want to help people find the right support so they can carry on living life on their own terms, in the place they know best.

Common questions about Caremark (North Herts & Stevenage)

Where is Caremark (North Herts & Stevenage) located?

Caremark (North Herts & Stevenage) is a home care agency based in Letchworth Garden City, Hertfordshire (SG6 1LH), providing care to people in their own homes within approximately 10 miles of the area.

What type of care does Caremark (North Herts & Stevenage) provide?

Caremark (North Herts & Stevenage) is registered to provide care in people’s own homes, with support that includes Older person care, Dementia care, Mental health care, Learning disability and autism support, Sensory impairment support, Younger adults care. The full list of services is shown on this page.

What is Caremark (North Herts & Stevenage)'s CQC rating?

Caremark (North Herts & Stevenage) is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Good following its last inspection on 15 May 2019. You can read the full CQC report from the link on this page.

Does Caremark (North Herts & Stevenage) provide dementia care?

Yes. Caremark (North Herts & Stevenage) supports people living with dementia. We recommend contacting the agency directly to discuss your individual situation.

Coverage Area

Within 10 miles of Letchworth Garden City

This agency provides care within approximately 10 miles of their Letchworth Garden City office. Radius is approximate — claim to update

Contact Caremark (North Herts & Stevenage)

Phone the agency directly, or send an enquiry and we will pass it on.

Care We Offer

Older Person Care: Support with daily living for older people, from companionship to help with washing, dressing and medication.
Dementia: Specialist support for people living with dementia, in a calm, familiar setting with trained staff.
Learning Disability / Autism: Person-centred support that helps people with a learning disability or autism live as independently as possible.
Mental Health: Support for people managing a mental health condition, with routines that promote stability and wellbeing.
Visual / Hearing Impairment: Tailored support and adaptations for residents living with sight or hearing loss.
Eating Disorders: Sensitive, structured support around nutrition and mealtimes for people with an eating disorder.
Younger Adults: Care designed around the needs and lifestyle of younger adults (typically 18 to 65).

More about the care at Caremark (North Herts & Stevenage)

What each type of care involves, and the questions worth asking when you call or visit.

Older Person Care

A good rating was published after an inspection in May 2019, which is now several years behind. For older people the work covers personal care, medication prompts, meals and the company a regular visit brings. The agency says its carers are local, know these communities and often build lasting relationships with the people they visit. It protects that consistency deliberately, on the grounds that familiarity and trust change how care feels. Ask how many carers would attend one household in a fortnight, how late a call can be arranged in Letchworth, who can be reached in the evening, and what has changed since the inspection.

Dementia

Carers who know these communities and understand the area is how this agency describes its team, and it argues that the resulting consistency matters. For dementia that is exactly the point, since home care depends on visits arriving when expected and a familiar face at the door. The agency also says support has to reflect who a person is rather than what an assessment says on paper. Its good rating is from May 2019, so ask what has changed since. Ask too what dementia training carers receive, how distress at the door is handled, and how the plan is revised as the condition advances.

Learning Disability / Autism

Registration for this agency dates from 9 May 2013, so it has been operating for over a decade. Support for a learning disability or autism rests on person centred planning, patience over independence skills, predictable routines and attention to sensory needs. Ask who holds the relevant training, how Hertfordshire commissions and reviews the hours, and how often the plan is revisited.

Mental Health

Support that reflects who a person is, not simply what a diagnosis or assessment says on paper, is how this agency puts it. For mental health that is the right emphasis, since stability, routine and ordinary dignity usually help most. Ask who on the team has mental health experience, what happens in a crisis outside office hours, and how the agency works with community mental health services.

Visual / Hearing Impairment

Eight categories appear on this registration, visual and hearing impairment among them. Practical help for sight or hearing loss means good lighting, keeping things in the same place, clear speech and carers who announce themselves on arrival. Ask what training carers have had, how written information is provided, and how a hearing aid or other equipment is checked.

Eating Disorders

Eating disorders are among the needs this Hertfordshire agency is registered to support, which few home care services cover. Work of that kind calls for sensitivity around food, mealtimes and language, and close involvement from the clinical team treating the person. Ask who leads that oversight, how mealtime support is agreed and recorded, and how often the plan is reviewed.

Younger Adults

Familiarity and trust make a real difference to how someone feels about care at home, as this agency says, and that holds just as much under 65. The practical question is whether visits can be timed around work or study. Ask how early and how late carers can call near Letchworth, and whether the same small group can follow a changing week.