Hales Group

Logo of Hales Group Limited – Essex, a home care agency in Wickford, Essex, offering older person care, dementia care, mental health care and learning disability and autism support.

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About Us

Hales supports people in their own homes in Wickford and across this part of Essex. We work with older people and younger adults, people living with dementia or mental ill health, people with physical disabilities or sight and hearing loss, adults with a learning disability or who are autistic, and people dealing with an eating disorder or problems related to alcohol or drugs.

With that range of need, careful individual planning matters far more than a standard package. We meet the person first, work out what daily life actually requires, and write the plan in language they can follow. For some households it is personal care at either end of the day; for others, longer visits, help with medication, or somebody alongside a person to hold a routine together through a difficult stretch.

We stay in close contact with families, GPs, community teams and social workers, because people with complicated needs are usually let down in the gaps between organisations rather than by any single one of them.

We are also honest about our limits. If somebody needs more than home care can safely provide, we say so rather than letting matters drift.

Keeping the same carers with the same households is something we work at, since trust takes a long while to build. Please ring us if you would like to discuss support for yourself or a relative.

Common questions about Hales Group

Where is Hales Group located?

Hales Group is a home care agency based in Wickford, Essex (SS11 8YU), providing care to people in their own homes within approximately 10 miles of the area.

What type of care does Hales Group provide?

Hales Group is registered to provide care in people’s own homes, with support that includes Older person care, Dementia care, Mental health care, Learning disability and autism support, Physical disability support, Sensory impairment support. The full list of services is shown on this page.

Does Hales Group provide dementia care?

Yes. Hales Group supports people living with dementia. We recommend contacting the agency directly to discuss your individual situation.

Coverage Area

Within 10 miles of Wickford

This agency provides care within approximately 10 miles of their Wickford office. Radius is approximate — claim to update

Contact Hales Group Limited – Essex

Phone the agency directly, or send an enquiry and we will pass it on.

Care We Offer

  • Older Person Care: Support with daily living for older people, from companionship to help with washing, dressing and medication.
  • Dementia: Specialist support for people living with dementia, in a calm, familiar setting with trained staff.
  • Learning Disability / Autism: Person-centred support that helps people with a learning disability or autism live as independently as possible.
  • Mental Health: Support for people managing a mental health condition, with routines that promote stability and wellbeing.
  • Physical Disability: Accessible facilities and practical help with mobility, personal care and daily tasks.
  • Visual / Hearing Impairment: Tailored support and adaptations for residents living with sight or hearing loss.
  • Eating Disorders: Sensitive, structured support around nutrition and mealtimes for people with an eating disorder.
  • Alcohol / Drug Misuse: Supportive care for people in recovery from alcohol or drug dependency.
  • Younger Adults: Care designed around the needs and lifestyle of younger adults (typically 18 to 65).

Regulatory Rating

Care Quality Commission (CQC) Rating

  • Latest inspection: 3 September 2024

Overall: Not Yet Rated

  • Safe: Not Yet Rated
  • Effective: Not Yet Rated
  • Caring: Not Yet Rated
  • Responsive: Not Yet Rated
  • Well-led: Not Yet Rated

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Ratings are as published by the CQC and may not reflect the current position of the service.

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