Universal Complex Care

Logo of Universal Complex Care, a home care agency in Harlow, Essex, offering older person care, dementia care, physical disability support and younger adults care.

Universal Complex Care is a home care agency in Harlow, Essex (CM20 2NQ). It holds a CQC rating of Good.

About Universal Complex Care

Universal Complex Care is a home care agency working across Harlow and the wider Essex area. We support people in their own homes, including those whose needs are substantial and require carefully planned, skilled support. The people we work with include older adults, those living with dementia, people with a physical disability, and younger adults who need support to live independently. Packages range from a daily visit through to extensive support across the day, covering personal care, medication, moving and handling, meals, and help to get out and do the things that make a life rather than merely sustain one. Where needs are complex we plan properly. We take time at the outset to understand the whole picture, agree clearly who does what, and make sure our carers are trained for the specific tasks in front of them rather than trained in general. We work with district nurses, therapists and hospital teams so that everyone is pulling in the same direction, and we speak up early if a package is no longer fit for what someone needs. Continuity is something we protect. People with high support needs should not have to explain themselves afresh to a new face every week, so we keep teams small and consistent, and we keep families informed. Our most recent overall rating from the Care Quality Commission is good. Please contact us if you would like to discuss what support might look like.

Care provided at Universal Complex Care

Read the full inspection report on the CQC website.

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Common questions about Universal Complex Care

Where is Universal Complex Care located?

Universal Complex Care is a home care agency based in Harlow, Essex (CM20 2NQ), providing care to people in their own homes within approximately 10 miles of the area.

What type of care does Universal Complex Care provide?

Universal Complex Care is registered to provide care in people’s own homes, with support that includes Older person care, Dementia care, Physical disability support, Younger adults care. The full list of services is shown on this page.

What is Universal Complex Care's CQC rating?

Universal Complex Care is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Good following its last inspection on 18 May 2023. You can read the full CQC report from the link on this page.

Does Universal Complex Care provide dementia care?

Yes. Universal Complex Care supports people living with dementia. We recommend contacting the agency directly to discuss your individual situation.

Questions families ask about Universal Complex Care

Can they support someone living with dementia at home?

Yes. Yes. Universal Complex Care is registered for dementia care in people's own homes.

Can they help with medication and nursing tasks?

Ask the home. Most home care agencies prompt or give medication but do not provide nursing tasks. Ask what their carers are trained to do.

Do they cover our area?

Yes. Universal Complex Care covers roughly 10 miles from Harlow.

Will the council help pay?

Ask the home. The agency has not told us which funding it accepts. Most take both council funded and self funded clients; a direct payment from the council can be used to pay them.

Typical home care fees in the East

Universal Complex Care has not published its fees yet. These are typical hourly rates for the East, so you know roughly what to expect before you call.

Indicative figures for the East, not a quote from Universal Complex Care. Actual fees depend on the room, the level of care and how it is funded.

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