Pinnacle Care and Support Services

Unclaimed Profile
Older Person Care
Dementia Care
Learning Disability / Autism
Mental Health
Physical Disability
Visual / Hearing Impairment
Younger Adults
CQC: Requires Improvement
Home Care Agency

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Coverage Radius: 10 mi
Last CQC Inspection: 2019

About Us

We at Pinnacle Care and Support are a home care agency proudly supporting people across Chelmsford and the wider Essex area, delivering personalised care within the place people cherish most: their own home.

Based in the CM postcode area, our team travels across Chelmsford and its surrounding neighbourhoods to bring compassionate support directly to those who need it. Because our care is delivered in your own familiar surroundings, there is no need to leave behind treasured belongings, favourite armchairs, or the comforting routines of daily life. We work around each individual's home environment, adapting to their pace, preferences, and personal rhythms so that support feels like a natural extension of the household rather than an interruption to it.

Our specialisms span a broad range of needs, allowing us to walk alongside people at many different stages of life. We provide older person care and dedicated home care for those who wish to remain independent for as long as possible, whilst also offering specialised dementia care for individuals and families navigating the changes that memory conditions can bring. Our team supports younger adults, people living with learning disabilities or autism, and those managing mental health conditions, always with a focus on dignity, choice, and meaningful daily living. We also assist people with physical disabilities and those affected by visual or hearing impairment, tailoring our approach so that communication, mobility, and comfort remain at the heart of every visit.

In practice, this means our carers take time to understand the whole person, not just the care task in front of them. Whether that involves helping with personal care, preparing meals, supporting medication routines, encouraging hobbies and social connection, or simply offering a reassuring presence, we aim to make each visit feel unhurried and centred on the individual. For families, this brings peace of mind, knowing a trusted team is present when they cannot be, and that loved ones are being supported with warmth and respect.

Our most recent CQC inspection, carried out in October 2019, gave us an overall rating of Requires Improvement. We were pleased to be rated Good in both the Caring and Responsive domains, which reflects the kindness of our team and our commitment to shaping care around the person receiving it. The Safe, Effective, and Well led domains were rated Requires Improvement, and we take these findings seriously as an opportunity to strengthen our practice, learn continuously, and raise the standard of the support we provide. We believe honest reflection is a vital part of good care, and we welcome open conversations with families about how we are working to improve.

Choosing home care is a deeply personal decision, and we understand the trust families place in us when they invite us into their loved one's life. If you are exploring care options in Chelmsford or the surrounding Essex area, we warmly encourage you to get in touch. We would be delighted to listen, answer your questions, and discuss how we might be able to support your family with care that feels genuinely personal and thoughtfully delivered.

Common questions about Pinnacle Care and Support Services

Where is Pinnacle Care and Support Services located?

Pinnacle Care and Support Services is a home care agency based in Chelmsford, Essex (CM1 1HT), providing care to people in their own homes within approximately 10 miles of the area.

What type of care does Pinnacle Care and Support Services provide?

Pinnacle Care and Support Services is registered to provide care in people’s own homes, with support that includes Older person care, Dementia care, Mental health care, Learning disability and autism support, Physical disability support, Sensory impairment support. The full list of services is shown on this page.

What is Pinnacle Care and Support Services's CQC rating?

Pinnacle Care and Support Services is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Requires Improvement following its last inspection on 17 October 2019. You can read the full CQC report from the link on this page.

Does Pinnacle Care and Support Services provide dementia care?

Yes. Pinnacle Care and Support Services supports people living with dementia. We recommend contacting the agency directly to discuss your individual situation.

Coverage Area

Within 10 miles of Chelmsford

This agency provides care within approximately 10 miles of their Chelmsford office. Radius is approximate — claim to update

Contact Pinnacle Care and Support Services

Phone the agency directly, or send an enquiry and we will pass it on.

Care We Offer

Older Person Care: Support with daily living for older people, from companionship to help with washing, dressing and medication.
Dementia: Specialist support for people living with dementia, in a calm, familiar setting with trained staff.
Learning Disability / Autism: Person-centred support that helps people with a learning disability or autism live as independently as possible.
Mental Health: Support for people managing a mental health condition, with routines that promote stability and wellbeing.
Physical Disability: Accessible facilities and practical help with mobility, personal care and daily tasks.
Visual / Hearing Impairment: Tailored support and adaptations for residents living with sight or hearing loss.
Younger Adults: Care designed around the needs and lifestyle of younger adults (typically 18 to 65).