Quality First Care Services

Quality First Care Services is a home care agency in Consett, County Durham (DH8 5XP). It holds a CQC rating of Good.

About Quality First Care Services

We are a home care agency in Consett, supporting adults across this part of County Durham in their own homes. The people we visit include older people, those living with dementia, adults with a learning disability and autistic adults, people managing mental health conditions, people with physical disabilities, people with sight or hearing loss and younger adults. With a range that wide, there is no single way of working and we would not trust anybody who claimed there was. What stays the same is how we start. We come out and talk before anything begins. We ask how the day already runs, what somebody wants help with and what they would rather carry on doing for themselves. We plan around the person rather than the category. After that it is about doing simple things reliably. Arriving when we said we would. Keeping the same carers with the same households so that trust has a chance to build. Handing over properly so nobody has to explain themselves twice. Saying early when something has changed rather than waiting to be asked. Our most recent overall rating from the Care Quality Commission is good. If you would like to talk about support at home in this area, please get in touch and we will arrange to visit.

Care provided at Quality First Care Services

Read the full inspection report on the CQC website.

Local care news in County Durham

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Common questions about Quality First Care Services

Where is Quality First Care Services located?

Quality First Care Services is a home care agency based in Consett, County Durham (DH8 5XP), providing care to people in their own homes within approximately 10 miles of the area.

What type of care does Quality First Care Services provide?

Quality First Care Services is registered to provide care in people’s own homes, with support that includes Older person care, Dementia care, Mental health care, Learning disability and autism support, Physical disability support, Sensory impairment support. The full list of services is shown on this page.

What is Quality First Care Services's CQC rating?

Quality First Care Services is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Good following its last inspection on 19 September 2019. You can read the full CQC report from the link on this page.

Does Quality First Care Services provide dementia care?

Yes. Quality First Care Services supports people living with dementia. We recommend contacting the agency directly to discuss your individual situation.

Questions families ask about Quality First Care Services

Can they support someone living with dementia at home?

Yes. Yes. Quality First Care Services is registered for dementia care in people's own homes.

Can they help with medication and nursing tasks?

Ask the home. Most home care agencies prompt or give medication but do not provide nursing tasks. Ask what their carers are trained to do.

Do they cover our area?

Yes. Quality First Care Services covers roughly 10 miles from Consett.

Will the council help pay?

Ask the home. The agency has not told us which funding it accepts. Most take both council funded and self funded clients; a direct payment from the council can be used to pay them.

Typical home care fees in the North East

Quality First Care Services has not published its fees yet. These are typical hourly rates for the North East, so you know roughly what to expect before you call.

Indicative figures for the North East, not a quote from Quality First Care Services. Actual fees depend on the room, the level of care and how it is funded.

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