Office

Office is a home care agency in Bishop Auckland, County Durham (DL14 7AD).

Newly registered with the CQC, October 2026. No inspection rating has been published yet.

About Office

We are a home care agency working out of Bishop Auckland, supporting people in their own homes across County Durham. Our work covers older people, people living with dementia, people with mental health needs and people with a physical disability. County Durham is a spread out place and that shapes how we operate. People live in villages and former pit towns where the nearest shop may be a drive away and family may be further still. Turning up reliably in those circumstances matters more, not less, and we plan our visits around real distances rather than an optimistic timetable. The support itself is practical and personal. Help to get up, washed and dressed in a way that leaves someone feeling like themselves. Medication handled carefully and recorded honestly. Meals that count as meals. Company, where company is what is actually needed. For people living with dementia we keep the same carers going to the same homes, because familiarity does the heavy lifting. For people with mental health needs we work at their pace and alongside whoever else is already involved. We also keep an eye on the things nobody asked us to watch: the heating, the fridge, whether someone seems low. Carers notice, and noticing is half the job. We do not currently hold an overall rating from the Care Quality Commission. If you are weighing up support for yourself or a relative, ring us and we will give you a straight answer.

Care provided at Office

• Older person care
• Dementia care
• Mental health care
• Physical disability support

• Covers approximately 10 miles

Read the full inspection report on the CQC website.

Local care news in County Durham

• New 48 bed care home registered with CQC in County Durham: Willowdene Care Home (5 November 2026)

More local care news for County Durham

Common questions about Office

Where is Office located?

Office is a home care agency based in Bishop Auckland, County Durham (DL14 7AD), providing care to people in their own homes within approximately 10 miles of the area.

What type of care does Office provide?

Office is registered to provide care in people’s own homes, with support that includes Older person care, Dementia care, Mental health care, Physical disability support. The full list of services is shown on this page.

Does Office provide dementia care?

Yes. Office supports people living with dementia. We recommend contacting the agency directly to discuss your individual situation.

Questions families ask about Office

Can they support someone living with dementia at home?

Yes. Yes. County Durham Office is registered for dementia care in people's own homes.

Can they help with medication and nursing tasks?

Ask the home. Most home care agencies prompt or give medication but do not provide nursing tasks. Ask what their carers are trained to do.

Do they cover our area?

Yes. County Durham Office covers roughly 10 miles from Bishop Auckland.

Will the council help pay?

Ask the home. The agency has not told us which funding it accepts. Most take both council funded and self funded clients; a direct payment from the council can be used to pay them.

Typical home care fees in the North East

County Durham Office has not published its fees yet. These are typical hourly rates for the North East, so you know roughly what to expect before you call.

• Home care (per hour): £24 to £29 per hour, typical range

Indicative figures for the North East, not a quote from County Durham Office. Actual fees depend on the room, the level of care and how it is funded.

More about the care at Office

Dementia Care at Office

Familiarity does the heavy lifting in dementia, this agency says, which is why it sends the same carers to the same homes. A routine that keeps its shape and a carer who notices change early are the other parts of it. The County Durham service is registered for dementia care and has no inspection rating, having registered in October 2026. Distance makes continuity harder to arrange in a rural county, so it is worth asking how it is managed in practice. Ask how carers respond to distress or refusal, what happens if somebody is unsafe alone between calls, and how often the plan is reviewed.

Home Care at Office

Villages and former pit towns where the nearest shop may be a drive away are the setting for this agency's work, and it says it plans visits around real distances rather than an optimistic timetable. North East rates of £24 to £29 an hour are a regional indication rather than its own price. The Bishop Auckland service is registered for home care across County Durham, covering dementia, mental health and physical disability as well as older person care. Turning up reliably matters more in those circumstances, not less, as it points out. Ask what the minimum visit length is, how travel time is handled, and whether the council has assessed the hours.

Older Person Care at Office

Meals that count as meals is one of the plainer promises this agency makes, alongside help to get up, washed and dressed in a way that leaves somebody feeling like themselves. The service works out of Bishop Auckland and is registered for older person care across County Durham, with registration dated 12 October 2026 and no inspection yet. Medication is handled carefully and recorded honestly, and company is offered where company is what is actually needed. It also says it watches the things nobody asked it to watch, such as the heating, the fridge and whether somebody seems low. Ask how late calls run, who covers at night, and how concerns of that kind are passed on.

Mental Health at Office

Working at the person's pace and alongside whoever else is already involved is this agency's stated approach to mental health needs. That is the right arrangement for support at home, with routine and a familiar worker doing most of the work. Ask what training carers have, who they contact in a crisis, and how quickly visits can be increased.

Physical Disability at Office

Moving around safely at home is part of what this County Durham agency supports, and physical disability is on its registration. The practical questions are equipment and access, so ask whether carers are trained on the hoist or transfer aid you have. Ask too how the agency works with County Durham occupational therapy when adaptations are needed.

Explore more

• Home care in County Durham
• All home care
• Care funding calculator
• Dementia signs checklist
• Care advice guides

More home care in Bishop Auckland

• Blue Mile Care — CQC Good
• Deaconstar — CQC Good
• Positive Care and Support — CQC Good
• Premier Community Care — CQC Good
• RCS Domiciliary Agency — CQC Good
• Medsolve (UK) — CQC Good

Browse all home care in Bishop Auckland.