Which home care agencies serve Bishop Auckland?

Seven providers match this search: Blue Mile Care Ltd, Deaconstar Limited, Premier Community Care, RCS Domiciliary Agency Ltd, Guardian Alliance, Butterwick Hospice and Positive Care and Support Ltd. All are registered with the Care Quality Commission to provide personal care in people's own homes. Five hold a Good rating, one has been rated Inadequate and one has not yet been rated. Each profile on this page opens onto the registration and inspection detail for that agency.

What is the difference between a care home and a nursing home?

A residential care home provides accommodation, meals and help with personal care such as washing, dressing and prompting medicines. A nursing home does all of that and keeps registered nurses on duty at every hour, so clinical care is delivered on site. That difference matters for wound care, injected medicines or close monitoring of an unstable condition. Home care sits ahead of both, supporting someone where they already live for as long as that remains safe.

What should I ask an agency before agreeing a package?

Ask how many carers would visit in a typical fortnight and whether the same faces can be kept wherever possible. Ask how calls are scheduled, what happens when a visit runs late, and how the office keeps families informed. Check what specialist training staff hold for the needs involved and how often care plans are reviewed. Where an agency has been rated below Good, ask what the improvement plan covers and what has already changed.

How do I arrange a care needs assessment in Bishop Auckland?

Contact the adult social care team at Durham County Council and ask for an assessment of care needs. The request can come from the person themselves, from a relative acting with their agreement, or from a hospital or general practice. An assessor will discuss daily routines, health, mobility and the support family already provide. The written outcome then underpins any care plan and any funded support that follows.

Can Durham County Council pay for home care?

It can, where a care needs assessment finds that support is required and a financial assessment shows income and capital below the relevant thresholds. Durham County Council may then commission a package directly or make a direct payment so the person arranges their own care. Households above the threshold normally pay privately, though they keep the right to an assessment of needs. A fresh financial assessment can be requested whenever circumstances change.

How soon should support at home be arranged?

It is far easier to begin while the situation is still manageable than after a fall or an unplanned hospital stay. Starting early allows a small package to be trialled and increased gradually as confidence grows on both sides. Agencies do not always have capacity at the busiest call times, particularly early mornings and evenings. Requesting an assessment sooner also means any funded support is agreed before it becomes urgent.

Home Care in Bishop Auckland

Bishop Auckland has 8 CQC registered home care agencies. 5 are rated Good, 1 Inadequate, and 2 have not yet been rated. 4 of the 8 were last inspected more than three years ago.

Source: Care Quality Commission register, kept up to date as ratings change.

Bishop Auckland at a glance

What the local numbers say about home care in Bishop Auckland, to help you judge the options below.

Hourly care visits, England: £25.00 to £34.90 an hour. Middle half of prices from 102 agencies.
People aged 75 and over: 58,300. Rising to 68,700 by 2035, up 18%
Living with dementia, aged 65 and over (estimate): 7,500. Rising to 9,300 by 2035, up 24%
People aged 85 and over: 14,200. Rising to 20,600 by 2035, up 44%
Dementia diagnosis rate: 71%. The NHS ambition is 67%.
Agencies in the borough, last 12 months: 3 opened, 4 closed. 54 registered today.
Choice of agencies: 44 within 10 miles. In a typical neighbourhood. The nearest is about 1 miles away (1.1 miles).

Powered by Orrery Intelligence. Market model built 22 October 2026 (ONS 2022 based population projections, CQC register), published care home prices, council planning records.

Choosing a home care agency in Bishop Auckland

Where the ratings stand

Seven agencies match this search and their inspection outcomes are not all of a piece. Blue Mile Care Ltd, Deaconstar Limited, Premier Community Care, RCS Domiciliary Agency Ltd and Positive Care and Support Ltd each hold a Good rating from the Care Quality Commission. Butterwick Hospice has been rated Inadequate. Guardian Alliance has not yet been rated, so no published inspection judgement exists for it. Where a rating sits at the bottom of the scale, the report will set out precisely which areas inspectors were not satisfied with and what the provider was required to put right, and that document deserves reading in full rather than being taken on the strength of the summary word alone.

The questions that separate one agency from another

Care at home is only as good as the rota behind it, so continuity is the first thing to test. Ask how many different carers a person would meet across a fortnight and whether a small regular team can be arranged. Ask how calls are scheduled, what happens when a carer is off sick or a round overruns, and whether the agreed length of a visit is protected when the day slips. Check what training staff receive for the particular needs involved, whether that is dementia, moving and handling or medicines, and ask how care plans are reviewed and how a complaint would be handled. Where an agency has no published rating, ask how long it has been operating and whether it can offer references.

Arranging support and paying for it

The care needs assessment

Anyone who appears to need care and support may ask for a care needs assessment, whatever their savings, and the duty to carry one out rests with Durham County Council Adult Social Care. An assessor looks at washing and dressing, meals, medicines, moving safely about the house, continence, memory and the help relatives are already giving, then records the outcome in writing. That written outcome allows an agency to quote sensibly, because it indicates how many calls a day are likely to be needed and how long each should last.

What the support costs

A financial assessment is carried out separately, weighing income and capital against the national thresholds. Where someone falls below them, the council may commission a package directly or offer a direct payment so the person chooses their own agency and shapes the rota around their week. Above the threshold, the arrangement is private, and a reassessment can be requested as savings reduce. Home care is normally charged by the hour or by the visit, with higher rates at weekends and on bank holidays and a further premium for waking nights, so ask for a written schedule of charges and check whether travel time is billed separately.

8 home care in Bishop Auckland

Blue Mile Care · 108b Newgate Street, Bishop Auckland, County Durham, DL14 7EQ
Home care · CQC Good · Run by Blue Mile Care Ltd
We at Blue Mile Care are proud to provide compassionate home care across Bishop Auckland and the wider County Durham area, supporting people to live well and safely within the comfort and familiarity of their own homes. Operating...
Specialisms: Older Person Care, Mental Health, Physical Disability, Visual / Hearing Impairment, Younger Adults
Deaconstar · The Old Court House, Bishop Auckland, County Durham, DL14 6FQ
Home care · CQC Good · Run by Deaconstar Ltd
We at Deaconstar are proud to provide compassionate home care across Bishop Auckland and the surrounding County Durham communities, supporting people to live well and independently in the comfort of their own homes. Based in the DL...
Specialisms: Learning Disability / Autism
RCS Domiciliary Agency · Unit 27, Bishop Auckland, County Durham, DL14 6XB
Home care · CQC Good · Run by RCS Domiciliary Agency Limited
At RCS Domiciliary Agency, we provide home care support to people living in Bishop Auckland and the surrounding areas of County Durham. We work with older people, younger adults, and individuals living with dementia, mental health...
Specialisms: Older Person Care, Dementia Care, Mental Health, Physical Disability, Younger Adults
Office · 16 Tenters Street, Bishop Auckland, County Durham, DL14 7AD
Home care · Run by Silverstem Healthcare Limited
We are a home care agency working out of Bishop Auckland, supporting people in their own homes across County Durham. Our work covers older people, people living with dementia, people with mental health needs and people with a physical...
Specialisms: Older Person Care, Dementia Care, Mental Health, Physical Disability
Positive Care and Support · Suite 1, Bishop Auckland, County Durham, DL14 6FQ
Home care · CQC Good · Run by Positive Care and Support Ltd
Positive Care and Support provides support at home for people in Bishop Auckland and across County Durham. We work with older people, younger adults and people who have a learning disability or autism, supporting them in their own homes...
Specialisms: Older Person Care, Learning Disability / Autism, Younger Adults
Butterwick Hospice · Woodhouse Lane, Bishop Auckland, County Durham, DL14 6JU
Home care · CQC Inadequate · Run by Butterwick Limited
Butterwick Hospice supports people in their own homes across Bishop Auckland and the surrounding parts of County Durham. We work with older people and with younger adults. Coming into somebody's home at a difficult time asks for a...
Specialisms: Older Person Care, Younger Adults
Guardian Alliance · Unit 5, Bishop Auckland, County Durham, DL14 6XG
Home care · Run by Guardian Alliance Healthcare Services Ltd
Guardian Alliance provides care at home to people in Bishop Auckland and across County Durham. We support older people and people living with dementia, people with mental health needs, people with physical disabilities and younger adults...
Specialisms: Older Person Care, Dementia Care, Mental Health, Physical Disability, Younger Adults
Premier Community Care · 34, Bishop Auckland, County Durham, DL14 6XB
Home care · CQC Good · Run by Premier Community Care Limited
We are Premier Community Care, a home care agency in Bishop Auckland, County Durham. We support people in their own homes, working with older people and younger adults, people living with dementia, adults with learning disabilities and...
Specialisms: Older Person Care, Dementia Care, Learning Disability / Autism, Mental Health, Physical Disability, Visual / Hearing Impairment, Younger Adults, Eating Disorders, Alcohol / Drug Misuse

What home care costs

Type of care	What it costs
Hourly care visits, England Middle half of prices from 102 agencies. Median £31.00. Shown for England because too few County Durham agencies publish a rate.	£25.00 to £34.90 an hour
What County Durham pays Average hourly rate, October 2026.	£22.83 an hour
Homecare Association minimum price 2026 to 2027. The Association's estimate of the lowest price that covers the cost of delivering care. It is not a legal minimum.	£34.42 an hour
Live in care, England Middle half of prices from 62 agencies. Median £1,455.	£1,250 to £1,668 a week

Published prices come from agencies that publish rates, so treat them as a guide. Ask the agency for its own price. Powered by Orrery Intelligence.

Inspected most recently

RCS Domiciliary Agency Ltd, 4 September 2025, Good
Deaconstar Limited, 23 December 2023, Good
Premier Community Care, 9 June 2023, Good

Longest since a report

Butterwick Hospice, 5 May 2022, Inadequate
Blue Mile Care Ltd, 20 April 2023, Good
Premier Community Care, 9 June 2023, Good

Frequently asked questions about home care in Bishop Auckland

How many home care agencies are there in Bishop Auckland?

Bishop Auckland has 8 CQC registered home care agencies: 5 Good, 1 Inadequate, 2 not yet rated. Counts come from the CQC register and are kept up to date as ratings change.

How much does home care cost in Bishop Auckland?

Hourly care visits, England: £25.00 to £34.90 an hour. Middle half of prices from 102 agencies. Median £31.00. Shown for England because too few County Durham agencies publish a rate. Published prices come from agencies that publish rates, so treat them as a guide. Ask the agency for its own price.

Which home care agencies in Bishop Auckland were inspected most recently?

RCS Domiciliary Agency Ltd (4 September 2025), Deaconstar Limited (23 December 2023) and Premier Community Care (9 June 2023) have the most recent CQC reports.

Local care news in County Durham

New 48 bed care home registered with CQC in County Durham: Willowdene Care Home (5 November 2026)

More local care news for County Durham