The Pines (Active Prospects)
The Pines (Active Prospects) is a residential care home in Redhill, Surrey (RH1 2HE). It holds a CQC rating of Good.
About The Pines (Active Prospects)
The Pines is a care home in Redhill, run by Active Prospects. We provide residential care for adults with a learning disability and autistic adults, both younger adults and older people, and we offer respite stays alongside permanent places. The people who live here are adults with their own views about how they want to live. Everyone has a say in what goes on the shopping list, what is cooked, how their room looks, where they go and who comes to see them. Some use local groups and facilities, some have work or classes, and some prefer a quieter week with a few things they enjoy properly. We do not treat one of those as a better outcome than another. Something we pay attention to is what happens as people get older. Needs change with age for everybody, and for somebody with a learning disability those changes are too often missed or put down to the disability itself. Communication takes the most effort. Where speech is not how a person tells us things, we learn the way they do. Our most recent overall rating from the Care Quality Commission is good. Families and social workers are welcome to visit and ask us whatever matters to them.
Care provided at The Pines (Active Prospects)
- Older person care
- Learning disability and autism support
- Younger adults care
- Respite care
- Last CQC inspection: 17 December 2019
Read the full inspection report on the CQC website.
What the inspectors found
A plain English summary of the Care Quality Commission inspection behind the current rating of The Pines (Active Prospects). Report published 17 December 2019.
- 29 October 2019
- 6 places, 6 people were using the service at the time
Safe
Inspectors found that people received safe care and support in a well maintained, homely environment. There were enough staff who were appropriately recruited and trained. Staff knew people's needs and risks, and medicine recording practices were safe.
Effective
Inspectors found that people were supported to eat healthily. Staff referred people to health care professionals and worked with them where needed. People were supported to have choice and control, and staff supported them in the least restrictive way possible.
Caring
Inspectors found that staff were kind and respectful to people and their families. People were treated with dignity. Staff knew how to recognise signs of happiness and distress and how to reassure people.
Responsive
Inspectors found that care plans set out the best ways to meet each person's communication needs, including any aids they used. People were supported to take part in social activities at home and in the wider community. Staff asked people for their choices, and people had access to adaptive technology.
Well-led
Inspectors found that staff felt well supported by their manager. The registered manager used quality checking and governance systems, and the provider supported them to make changes that improved people's experience of care.
What people told the inspectors
Inspectors found that people were offered the chance to give feedback and felt listened to.
Since the last inspection
Rated Good in December 2019, the same overall rating as before (Good).
Safe is still Good; Effective is still Good; Caring is still Good; Responsive is still Good; Well-led is still Good.
- 20 January 2022: Inspection looking at part of the service
- 29 October 2019: Routine inspection
- 25 January 2017: Routine inspection
- 12 October 2015: Routine inspection
- Date not held: The inspection we found breaches of the
- 10 May 2013: Routine inspection
Read the full report on the CQC website
Source: Care Quality Commission inspection report, summarised by CareAssura. Contains CQC data used under the Open Government Licence.
How The Pines (Active Prospects) compares in Reigate and Banstead
Measured against the 57 care homes for older people registered in Reigate and Banstead. The dark dot is this home.
- Size
- 6 places. Smaller than 46 of the 57 homes. The local average is 41 places.
- CQC rating
- Good. 42 of the 57 homes (74%) are rated Good or Outstanding. Across Surrey the figure is 70%.
- Latest report
- 17 December 2019. 39 of the 57 homes have published a newer inspection report since.
- Registered
- November 2011. 31 of the 57 homes registered more recently.
Powered by Orrery Intelligence. Data: CQC register and Food Standards Agency ratings. Counts cover registered care homes for older people in Reigate and Banstead.
The local picture: Reigate and Banstead
What the numbers say about care for older people in Reigate and Banstead, in Surrey.
What care costs in Surrey, per week
| Type of care | What the council pays | What self-funders are typically asked |
|---|---|---|
| Residential care | £952 | £1,654 to £1,931 (Middle half of prices from 18 Surrey homes. Median £1,772.) |
| Nursing care | £988 | £1,920 to £2,155 (Middle half of prices from 13 Surrey homes. Median £2,025.) |
| Residential dementia care | Not published separately | £1,725 to £2,020 (Middle half of prices from 14 Surrey homes. Median £1,842.) |
| Nursing dementia care | Not published separately | £1,975 to £2,226 (South East figure, because too few Surrey homes publish this price. 37 homes. Median £2,050.) |
Published prices are often starting prices, and come from homes that publish fees, so treat them as a guide. Ask the home for its own price.
- People aged 75 and over: 15,600. Rising to 18,300 by 2035, up 18%
- People aged 85 and over: 4,700. Rising to 7,000 by 2035, up 50%
- Living with dementia, aged 65 and over (estimate): 2,100. Rising to 2,700 by 2035, up 27%
- Dementia diagnosis rate: 71%. The NHS ambition is 67%. Surrey as a whole is 68%.
- Care home beds per 1,000 people aged 75+: 115. Surrey average is 90.
- Care homes, last 12 months: 2 opened, 3 closed. 1 changed owner, covering 53 beds.
- Care home beds filled across Surrey: 88%. The 12 month average is 87%.
- Who pays, across Surrey (estimate): 32% council, 52% self. The rest is NHS funded or other.
Planned and recent building work within 5 miles
- 1.6 miles: Oakhill House 64 Chart Lane Reigate Surrey. Application for a 10 bed care home through a change of use. Submitted 4 March 2026. Approved with conditions 5 June 2026.
Powered by Orrery Intelligence. Market model built 22 October 2026 (ONS 2022 based population projections, dementia estimates, CQC register), published care home prices, council planning records.
Good to know about The Pines (Active Prospects)
Facts from public registers, and what is close by.
- Registered with CQC
- 3 November 2011, so 14 years.
- Run by
- Active Prospects, which runs 8 adult social care services in England. All 6 that have a rating are rated Good or Outstanding.
Sources: CQC register, Food Standards Agency, OpenStreetMap contributors. Distances are in a straight line from the postcode, not walking or driving routes.
Local services near The Pines (Active Prospects)
The closest places to this home, measured in a straight line from its postcode. They are the nearest, not necessarily the ones the home uses. Ask the home which GP, dentist and pharmacy its residents are registered with.
Nearest 24 hour A&E
- East Surrey Hospital, Redhill, 1.9 miles away
It is about 1.9 miles in a straight line from the postcode. The drive is usually longer. In an emergency call 999; the ambulance may take you elsewhere.
Nearest GP practices
- Hawthorns Surgery, 0.6 miles away
- The House Partnership, 0.6 miles away
- Holmhurst Medical Centre, 0.7 miles away
Nearest dentists
- Highstreet Medical Dental, 0.9 miles away (NHS.uk details)
- Ringley Park Dental Practice, 1.3 miles away (NHS.uk details)
- Surrey & Sussex Healthcare N H S, 1.9 miles away (NHS.uk details)
Nearest pharmacies
- Boots, 0.5 miles away
- Kamsons Pharmacy, 0.7 miles away
- Th Dolman, 0.7 miles away
Nearest railway stations
- Redhill Station, 0.4 miles away
- Earlswood (Surrey) Station, 1.3 miles away
- Merstham Station, 1.4 miles away
Around The Pines (Active Prospects)
- H: The Pines (Active Prospects)
- A: 24 hour A&E
- G: GP practice
- D: Dentist
- P: Pharmacy
- S: Railway station
Straight line distances, not routes. Places very close to the home are spread out slightly so they can be told apart.
Contains public sector information licensed under the Open Government Licence v3.0. Practice and pharmacy details from the NHS England Organisation Data Service. A&E sites from NHS England A&E data and the Organisation Data Service. Railway stations from the Department for Transport NaPTAN dataset. Distances are straight line and approximate.
Local care news in Surrey
- New 30 bed care home registered with CQC in Waverley: Bridge House Care Home (5 November 2026)
- CQC register adds a new care home in Waverley: Cedar Court Care Home (5 November 2026)
More local care news for Surrey
Common questions about The Pines (Active Prospects)
Where is The Pines (Active Prospects) located?
The Pines (Active Prospects) is a residential care home in Redhill, Surrey, RH1 2HE. You can view its exact location and get directions from the map on this page.
What type of care does The Pines (Active Prospects) provide?
The Pines (Active Prospects) is registered to provide residential personal care, with support that includes Older person care, Learning disability and autism support, Younger adults care, Respite care. The full list of services is shown on this page.
What is The Pines (Active Prospects)'s CQC rating?
The Pines (Active Prospects) is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Good following its last inspection on 17 December 2019. You can read the full CQC report from the link on this page.
Does The Pines (Active Prospects) offer respite or short-term care?
Yes. The Pines (Active Prospects) offers respite and short-term care. Availability changes regularly, so it is best to enquire directly.
Questions families ask about The Pines (Active Prospects)
Can Mum or Dad stay here if their dementia gets worse?
No. The Pines (Active Prospects) is not listed for dementia care on the CQC register. If dementia is likely, choose a home that is, so a second move is not needed later.
Is there a nurse on site if health needs change?
No. The Pines (Active Prospects) is a residential care home without on-site nursing. District nurses and GPs visit, but someone who needs daily nursing may have to move to a nursing home.
Can they try a short stay before deciding?
Yes. Yes. The Pines (Active Prospects) offers respite and short stays, which is a good way to see whether the home is the right fit.
Will they support end of life care, so there is no move at the hardest time?
Ask the home. End of life care is not listed on the register. Ask the manager whether residents can remain in the home with hospice or district nurse support.
Can she bring her cat or dog?
Ask the home. The home has not told us its pet policy yet. Ask directly; some homes allow small pets in residents' rooms or welcome visiting dogs.
Can a couple stay together?
Ask the home. We do not know whether the home has rooms for couples. Ask about shared or adjoining rooms if this matters.
Will the council help pay, or is it self funded only?
Ask the home. The home has not told us which funding it accepts. Most homes take both council funded and self funded residents; ask about council rates and any top up.
Do they take younger adults as well as older people?
Yes. Yes. The Pines (Active Prospects) supports younger adults as well as older people.
Can I visit before deciding, and are there visiting hours?
Ask the home. Every home should welcome a visit. Call to arrange one, ideally at a mealtime or during an activity, and ask about visiting hours for family.
Typical weekly fees in the South East
The Pines (Active Prospects) has not published its fees yet. These are typical weekly fees for the South East, so you know roughly what to expect before you call.
- Residential care: £1,100 to £1,450 per week per person, typical range
Indicative figures for the South East, not a quote from The Pines (Active Prospects). Actual fees depend on the room, the level of care and how it is funded.
Explore more
More care homes in Redhill
- Cavendish — CQC Outstanding
- Holkham House — CQC Outstanding
- Martham House — CQC Outstanding
- 1 Fengates Road — CQC Good
- 5 Fengates Road — CQC Good
- Ashcroft Care Home — CQC Good
Browse all care homes in Redhill.