Ashcroft Care Home

What the inspectors found

A plain English summary of the Care Quality Commission inspection behind the current rating of Ashcroft Care Home. Report published 1 February 2019.

• 15 January 2019
• 5 places, 4 people were using the service at the time

Safe

Inspectors found that people were safe with staff, and staff knew the safeguarding procedure. There were enough staff on duty to meet people's needs, and recruitment checks were in place so that only appropriate staff were employed. Risks to people were managed well, people received their medicines in a safe way, and regular health and safety checks of the premises and equipment were carried out. Staff kept the service clean and followed good infection control.

Effective

Inspectors found that people's needs were assessed before they moved in. Staff took time to get to know people and to help them settle in. Care plans reflected people's needs and preferences and were reviewed regularly. People had access to health care professionals and were supported with food and drink. Inspectors found the environment was suitable for people.

Caring

Inspectors found that people were treated in a caring and respectful way by staff. Inspectors saw staff being kind and considerate to people. People were supported with their independence and had choices about how their care was delivered.

Responsive

Inspectors found that people chose how to spend their time and could take part in activities if they wanted to. Trips outside the service were arranged. People were given the chance to talk about their wishes for the end of their life. There was a complaints procedure, and complaints were investigated and responded to.

Well-led

Inspectors found that the provider carried out quality checks to make sure people received a good standard of care. Staff worked with outside professionals, and people and staff were involved in running the service through regular meetings. Staff felt supported and received ongoing training and supervision. Notifications were sent to CQC where appropriate.

Since the last inspection

Rated Good in February 2019, the same overall rating as before (Good).

Responsive moved from Requires improvement to Good; Safe is still Good; Effective is still Good; Caring is still Good; Well-led is still Good.

• 15 January 2019: Routine inspection
• 21 January 2016: Routine inspection
• 9 April 2014: Routine inspection
• 7 August 2013: Routine inspection
• 7 February 2013: Routine inspection
• 28 November 2011: Routine inspection

Read the full report on the CQC website

Source: Care Quality Commission inspection report, summarised by CareAssura. Contains CQC data used under the Open Government Licence.

How Ashcroft Care Home compares in Reigate and Banstead

Measured against the 57 care homes for older people registered in Reigate and Banstead. The dark dot is this home.

Size

5 places. Smaller than 52 of the 57 homes. The local average is 41 places.

CQC rating

Good. 42 of the 57 homes (74%) are rated Good or Outstanding. Across Surrey the figure is 70%.

Latest report

1 February 2019. 47 of the 57 homes have published a newer inspection report since.

Registered

January 2011. 37 of the 57 homes registered more recently.

Powered by Orrery Intelligence. Data: CQC register and Food Standards Agency ratings. Counts cover registered care homes for older people in Reigate and Banstead.

The local picture: Reigate and Banstead

What the numbers say about care for older people in Reigate and Banstead, in Surrey.

What care costs in Surrey, per week

Published prices are often starting prices, and come from homes that publish fees, so treat them as a guide. Ask the home for its own price.

• People aged 75 and over: 15,600. Rising to 18,300 by 2035, up 18%
• People aged 85 and over: 4,700. Rising to 7,000 by 2035, up 50%
• Living with dementia, aged 65 and over (estimate): 2,100. Rising to 2,700 by 2035, up 27%
• Dementia diagnosis rate: 71%. The NHS ambition is 67%. Surrey as a whole is 68%.
• Care home beds per 1,000 people aged 75+: 115. Surrey average is 90.
• Care homes, last 12 months: 2 opened, 3 closed. 1 changed owner, covering 53 beds.
• Care home beds filled across Surrey: 88%. The 12 month average is 87%.
• Who pays, across Surrey (estimate): 32% council, 52% self. The rest is NHS funded or other.

Planned and recent building work within 5 miles

• 1.7 miles: Oakhill House 64 Chart Lane Reigate Surrey. Application for a 10 bed care home through a change of use. Submitted 4 March 2026. Approved with conditions 5 June 2026.

Powered by Orrery Intelligence. Market model built 22 October 2026 (ONS 2022 based population projections, dementia estimates, CQC register), published care home prices, council planning records.

Good to know about Ashcroft Care Home

Facts from public registers, and what is close by.

Registered with CQC

25 January 2011, so 15 years.

Run by

Mr Roopesh Ramful, which runs 2 adult social care services in England. All 2 that have a rating are rated Good or Outstanding.

Sources: CQC register, Food Standards Agency, OpenStreetMap contributors. Distances are in a straight line from the postcode, not walking or driving routes.

Local services near Ashcroft Care Home

The closest places to this home, measured in a straight line from its postcode. They are the nearest, not necessarily the ones the home uses. Ask the home which GP, dentist and pharmacy its residents are registered with.

Nearest 24 hour A&E

• East Surrey Hospital, Redhill, 1.9 miles away

It is about 1.9 miles in a straight line from the postcode. The drive is usually longer. In an emergency call 999; the ambulance may take you elsewhere.

Nearest GP practices

• Holmhurst Medical Centre, 0.6 miles away
• Hawthorns Surgery, 0.7 miles away
• The House Partnership, 0.7 miles away

Nearest dentists

• Highstreet Medical Dental, 1 mile away (NHS.uk details)
• Ringley Park Dental Practice, 1.4 miles away (NHS.uk details)
• Surrey & Sussex Healthcare N H S, 1.9 miles away (NHS.uk details)

Nearest pharmacies

• Boots, 0.5 miles away
• Kamsons Pharmacy, 0.6 miles away
• Th Dolman, 0.8 miles away

Nearest railway stations

• Redhill Station, 0.5 miles away
• Merstham Station, 1.3 miles away
• Earlswood (Surrey) Station, 1.4 miles away

Around Ashcroft Care Home

• H: Ashcroft Care Home
• A: 24 hour A&E
• G: GP practice
• D: Dentist
• P: Pharmacy
• S: Railway station

Straight line distances, not routes. Places very close to the home are spread out slightly so they can be told apart.

Contains public sector information licensed under the Open Government Licence v3.0. Practice and pharmacy details from the NHS England Organisation Data Service. A&E sites from NHS England A&E data and the Organisation Data Service. Railway stations from the Department for Transport NaPTAN dataset. Distances are straight line and approximate.