The Willows Care Home

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About Us

We are The Willows in Stoke on Trent, a residential care home supporting older people, including people living with dementia and people managing a mental health condition.

What we provide is residential care rather than nursing care, and we say so clearly to families at the outset so that nobody moves somewhere unable to meet their needs. Within it, we help with washing, dressing and moving about safely, support people with medication, provide proper meals and make sure nobody spends their days alone unless that is what they prefer.

The home is run at the pace of its residents. Nobody is woken to suit a rota, mealtimes bend around the person, and how the day is spent is a matter for the individual.

For people living with dementia, we work patiently and with their history in view. Familiar faces, an unhurried pace and a routine that makes sense to the person are worth more than any activity programme. Where somebody is managing a mental health condition, we work steadily and keep in contact with community teams and GPs so that support joins up.

Our staff know residents well enough to notice when somebody is quieter or eating less than usual, and we ring families early rather than waiting.

Respite stays are available alongside permanent places. Our most recent CQC overall rating is good. Please get in touch to look round.

Common questions about The Willows Care Home

Where is The Willows Care Home located?

The Willows Care Home is a residential care home in Stoke On Trent, Staffordshire, ST11 9JG. You can view its exact location and get directions from the map on this page.

What type of care does The Willows Care Home provide?

The Willows Care Home is registered to provide residential personal care, with support that includes Older person care, Dementia care, Mental health care, Respite care. The full list of services is shown on this page.

What is The Willows Care Home's CQC rating?

The Willows Care Home is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Good following its last inspection on 11 June 2019. You can read the full CQC report from the link on this page.

Does The Willows Care Home provide dementia care?

Yes. The Willows Care Home supports people living with dementia. We recommend contacting the home directly to discuss your individual situation.

Does The Willows Care Home offer respite or short-term care?

Yes. The Willows Care Home offers respite and short-term care. Availability changes regularly, so it is best to enquire directly.

Contact The Willows Care Home

Phone the home directly, or send an enquiry and we will pass it on.

Care We Offer

  • Older Person Care: Support with daily living for older people, from companionship to help with washing, dressing and medication.
  • Dementia: Specialist support for people living with dementia, in a calm, familiar setting with trained staff.
  • Mental Health: Support for people managing a mental health condition, with routines that promote stability and wellbeing.
  • Respite Care: Short stays that give family carers a break, or help someone recover after illness or a hospital stay.
  • Residential Care: Help with everyday living, meals and personal care in a supportive home setting.

Questions families ask about The Willows Care Home

Answered from the CQC register where we can. 5 of these the home has not told us yet, so ask when you call.

Can Mum or Dad stay here if their dementia gets worse?

Yes. The Willows Care Home is registered for dementia care, so someone whose needs increase can usually stay rather than move. Ask how they support people in the later stages. Source: CQC register

Is there a nurse on site if health needs change?

No. The Willows Care Home is a residential care home without on-site nursing. District nurses and GPs visit, but someone who needs daily nursing may have to move to a nursing home. Source: CQC register

Can they try a short stay before deciding?

Yes. The Willows Care Home offers respite and short stays, which is a good way to see whether the home is the right fit. Source: CQC register

Will they support end of life care, so there is no move at the hardest time?

Ask the home. End of life care is not listed on the register. Ask the manager whether residents can remain in the home with hospice or district nurse support.

Can she bring her cat or dog?

Ask the home. The home has not told us its pet policy yet. Ask directly; some homes allow small pets in residents' rooms or welcome visiting dogs.

Can a couple stay together?

Ask the home. We do not know whether the home has rooms for couples. Ask about shared or adjoining rooms if this matters.

Will the council help pay, or is it self funded only?

Ask the home. The home has not told us which funding it accepts. Most homes take both council funded and self funded residents; ask about council rates and any top up. Use our funding calculator to check what you might pay.

Do they take younger adults as well as older people?

No. The Willows Care Home is registered for older people. Younger adults are not listed. Source: CQC register

Can I visit before deciding, and are there visiting hours?

Ask the home. Every home should welcome a visit. Call to arrange one, ideally at a mealtime or during an activity, and ask about visiting hours for family.

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Regulatory Rating

Care Quality Commission (CQC) Rating

  • Latest inspection: 11 June 2019
  • Report published: 11 June 2019

Overall: Good

  • Safe: Good
  • Effective: Good
  • Caring: Good
  • Responsive: Good
  • Well-led: Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Ratings are as published by the CQC and may not reflect the current position of the service.

Typical weekly fees in the West Midlands

The Willows Care Home has not published its fees yet. These are typical weekly fees for the West Midlands, so you know roughly what to expect before you call.

Indicative figures for the West Midlands, not a quote from The Willows Care Home. Actual fees depend on the room, the level of care and how it is funded.

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