New Milton House Residential Care Home

About Us

New Milton House Residential Care Home provides residential care for older people and for younger adults who need support with daily living, including people living with dementia. We offer permanent places and shorter respite stays.

We work at the pace of the people who live here. Breakfast happens when somebody wakes rather than when a trolley comes round, and the day is shaped by what a person actually wants from it. The care covers washing and dressing, medication, meals cooked on the premises, support with mobility, and somebody always about when a person needs them.

For those living with dementia we keep the routine steady and the staff familiar, and we arrange the house so that it is easy to understand and move around in. We take the view that behaviour is nearly always communication, and the useful question is what somebody is trying to tell us rather than how to stop it.

Families are welcome whenever they want to come, and we would much rather hear a concern early than have it sit unspoken.

Our most recent rating from the Care Quality Commission is good. Please ring us if you would like to arrange a visit.

Common questions about New Milton House Residential Care Home

Where is New Milton House Residential Care Home located?

New Milton House Residential Care Home is a residential care home in Stoke On Trent, Cheshire East, ST7 2PB. You can view its exact location and get directions from the map on this page.

What type of care does New Milton House Residential Care Home provide?

New Milton House Residential Care Home is registered to provide residential personal care, with support that includes Older person care, Dementia care, Younger adults care, Respite care. The full list of services is shown on this page.

What is New Milton House Residential Care Home's CQC rating?

New Milton House Residential Care Home is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Good following its last inspection on 20 May 2023. You can read the full CQC report from the link on this page.

Does New Milton House Residential Care Home provide dementia care?

Yes. New Milton House Residential Care Home supports people living with dementia. We recommend contacting the home directly to discuss your individual situation.

Does New Milton House Residential Care Home offer respite or short-term care?

Yes. New Milton House Residential Care Home offers respite and short-term care. Availability changes regularly, so it is best to enquire directly.

Contact New Milton House Residential Care Home

Phone the home directly, or send an enquiry and we will pass it on.

Care We Offer

• Older Person Care: Support with daily living for older people, from companionship to help with washing, dressing and medication.
• Dementia: Specialist support for people living with dementia, in a calm, familiar setting with trained staff.
• Younger Adults: Care designed around the needs and lifestyle of younger adults (typically 18 to 65).
• Respite Care: Short stays that give family carers a break, or help someone recover after illness or a hospital stay.
• Residential Care: Help with everyday living, meals and personal care in a supportive home setting.

Questions families ask about New Milton House Residential Care Home

Answered from the CQC register where we can. 5 of these the home has not told us yet, so ask when you call.

Can Mum or Dad stay here if their dementia gets worse?

Yes. New Milton House Residential Care Home is registered for dementia care, so someone whose needs increase can usually stay rather than move. Ask how they support people in the later stages. Source: CQC register

Is there a nurse on site if health needs change?

No. New Milton House Residential Care Home is a residential care home without on-site nursing. District nurses and GPs visit, but someone who needs daily nursing may have to move to a nursing home. Source: CQC register

Can they try a short stay before deciding?

Yes. New Milton House Residential Care Home offers respite and short stays, which is a good way to see whether the home is the right fit. Source: CQC register

Will they support end of life care, so there is no move at the hardest time?

Ask the home. End of life care is not listed on the register. Ask the manager whether residents can remain in the home with hospice or district nurse support.

Can she bring her cat or dog?

Ask the home. The home has not told us its pet policy yet. Ask directly; some homes allow small pets in residents' rooms or welcome visiting dogs.

Can a couple stay together?

Ask the home. We do not know whether the home has rooms for couples. Ask about shared or adjoining rooms if this matters.

Will the council help pay, or is it self funded only?

Ask the home. The home has not told us which funding it accepts. Most homes take both council funded and self funded residents; ask about council rates and any top up. Use our funding calculator to check what you might pay.

Do they take younger adults as well as older people?

Yes. New Milton House Residential Care Home supports younger adults as well as older people. Source: CQC register

Can I visit before deciding, and are there visiting hours?

Ask the home. Every home should welcome a visit. Call to arrange one, ideally at a mealtime or during an activity, and ask about visiting hours for family.

Take these with you

Want a home that already answers yes to what matters? Search nearby with filters.

Regulatory Rating

Care Quality Commission (CQC) Rating

• Latest inspection: 20 May 2023
• Report published: 20 May 2023

Overall: Good

• Safe: Good
• Effective: Good
• Caring: Good
• Responsive: Good
• Well-led: Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Ratings are as published by the CQC and may not reflect the current position of the service.

What the inspectors found

A plain English summary of the Care Quality Commission inspection behind the current rating of New Milton House Residential Care Home. Report published 20 May 2023.

• Inspectors visited on 18 April 2023 as part of an inspection looking at part of the service.
• 39 places, 36 people were using the service at the time

Safe

Inspectors found people received safe care. Medication was safely managed, and staff who gave medication had been trained and had their competency assessed. Risks people faced in daily life were acknowledged and reviewed regularly. The environment was clean, hygienic and well maintained.

Effective

Staff were trained for their roles and received supervision. People's nutritional needs were met, with particular attention to those at risk of malnutrition. The environment let people move around freely inside and outside and had signs to help people find their way.

Caring

People were supported in a caring and dignified manner, with particular attention to respecting their wishes and preferences. Staff showed kindness and respect.

Responsive

Information was presented to people in a person-centred way. People's support was backed up by personalised care plans. When people reached the end of their lives, attention was paid to a dignified death and to supporting relatives.

Well-led

Inspectors found managerial oversight was effective, with all stakeholders involved in giving their views on the quality of the service. Effective quality monitoring systems were in place, and action was taken in a timely manner when needed. The management team was approachable, supportive and informative, and had created a culture of effective teamwork.

What people told the inspectors

People and relatives told inspectors that the home created a safe environment with staff showing kindness and respect. Staff, people and relatives were complimentary about the management team.

Since the last inspection

The service was inspected before this on 7 November 2020. Its earlier ratings are not held here yet.

• 20 May 2023: Inspection looking at part of the service. This inspection gave the current rating.
• 7 November 2020: Inspection looking at part of the service
• 28 March 2019: Routine inspection
• 13 June 2018: Routine inspection

Read the full report on the CQC website

Source: Care Quality Commission inspection report, summarised by CareAssura. Contains CQC data used under the Open Government Licence.

How New Milton House Residential Care Home compares in Cheshire East

Measured against the 97 care homes for older people registered in Cheshire East. The dark dot is this home.

Size

39 places. Smaller than 67 of the 97 homes. The local average is 49 places.

CQC rating

Good. 68 of the 97 homes (70%) are rated Good or Outstanding. Across Cheshire East the figure is 70%.

Latest report

20 May 2023. 30 of the 97 homes have published a newer inspection report since.

Registered

October 2017. 36 of the 97 homes registered more recently.

Care offered

Dementia care. Of the 97 homes, 75 offer dementia care.

Food hygiene

5 out of 5. The top rating, shared by 75 of the 78 homes that have one.

Powered by Orrery Intelligence. Data: CQC register and Food Standards Agency ratings. Counts cover registered care homes for older people in Cheshire East.

The local picture: Cheshire East

What the numbers say about care for older people in Cheshire East.

What care costs in Cheshire East, per week

Published prices are often starting prices, and come from homes that publish fees, so treat them as a guide. Ask the home for its own price.

• People aged 75 and over: 51,700. Rising to 60,600 by 2035, up 17%
• People aged 85 and over: 13,900. Rising to 21,300 by 2035, up 53%
• Living with dementia, aged 65 and over (estimate): 6,700. Rising to 8,600 by 2035, up 28%
• Dementia diagnosis rate: 67%. The NHS ambition is 67%.
• Care home beds per 1,000 people aged 75+: 86
• Care homes, last 12 months: 0 opened, 0 closed. 10 changed owner, covering 552 beds.
• Care home beds filled across Cheshire East: 86%. The 12 month average is 86%.
• Who pays, across Cheshire East (estimate): 32% council, 46% self. The rest is NHS funded or other.

Powered by Orrery Intelligence. Market model built 22 October 2026 (ONS 2022 based population projections, dementia estimates, CQC register), published care home prices, council planning records.

Good to know about New Milton House Residential Care Home

Facts from public registers, and what is close by.

Registered with CQC

30 October 2017, so 8 years.

Food hygiene rating

5 out of 5. Very good. Last inspected by the local council on 23 March 2026.

Run by

Croftwood Care UK Limited, which runs 19 adult social care services in England. 18 of the 19 that have a rating are rated Good or Outstanding.

Sources: CQC register, Food Standards Agency, OpenStreetMap contributors. Distances are in a straight line from the postcode, not walking or driving routes.

Local services near New Milton House Residential Care Home

The closest places to this home, measured in a straight line from its postcode. They are the nearest, not necessarily the ones the home uses. Ask the home which GP, dentist and pharmacy its residents are registered with.

Nearest 24 hour A&E

• Leighton Hospital, Crewe, 7.2 miles away

It is about 7.2 miles in a straight line from the postcode. The drive is usually longer. In an emergency call 999; the ambulance may take you elsewhere.

Nearest GP practices

• Merepark Medical Centre, 0.3 miles away
• The Cedars Medical Centre, 0.3 miles away
• Greenmoss Medical Centre, 2.5 miles away

Nearest dentists

• Butt Lane Dental Surgery, 2.1 miles away (NHS.uk details)
• Audley Dental Surgery, 2.9 miles away (NHS.uk details)
• Kidsgrove Bank Dental Surgery, 2.9 miles away (NHS.uk details)

Nearest pharmacies

• Alsager Pharmacy, 0.2 miles away
• Well, 0.2 miles away
• Well, 0.3 miles away

Nearest railway stations

• Alsager Station, 0.4 miles away
• Kidsgrove Station, 2.7 miles away
• Crewe Station, 5.2 miles away

Around New Milton House Residential Care Home

• H: New Milton House Residential Care Home
• A: 24 hour A&E
• G: GP practice
• D: Dentist
• P: Pharmacy
• S: Railway station

Straight line distances, not routes. Places very close to the home are spread out slightly so they can be told apart.

Contains public sector information licensed under the Open Government Licence v3.0. Practice and pharmacy details from the NHS England Organisation Data Service. A&E sites from NHS England A&E data and the Organisation Data Service. Railway stations from the Department for Transport NaPTAN dataset. Distances are straight line and approximate.

Contact New Milton House Residential Care Home

Phone the home directly, or send an enquiry and we will pass it on.

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More care homes in Stoke On Trent

Other care homes nearby, highest CQC-rated first.

• 121 Hassall Road Stoke-on-trent CQC: Good
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• Alder Grange Stoke On Trent CQC: Good
• Allan House Stoke-on-trent CQC: Good
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