The Hollies

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About Us

We are a residential care home in Westcliff on Sea supporting adults with a range of needs. The people who live here include older people, younger adults, people living with dementia, adults with learning disabilities, autistic people and people living with mental health conditions.

Supporting that mix means paying attention to individuals rather than to categories. Some of the people here need a good deal of help with personal care, medication and moving about. Others need much less of that and a great deal more support with everything else: keeping to arrangements, managing anxiety, getting out of the house and having staff who know when to step in and when to leave well alone.

Residents keep their own rooms, belongings and routines as far as we can manage, and they decide how much they want to be part of whatever is happening. Where somebody is living with dementia we spend time learning their history and habits, because knowing the person is what settles them when they are frightened. Respite stays are available as well as permanent places.

Our most recent overall rating from the Care Quality Commission was requires improvement. We would rather tell you that ourselves than leave you to find it later. We are working through what the inspectors raised and are willing to go through the report with anyone considering the home.

Please come and see the place as it really is.

Common questions about The Hollies

Where is The Hollies located?

The Hollies is a residential care home in Westcliff On Sea, Southend-on-Sea, SS0 7NE. You can view its exact location and get directions from the map on this page.

What type of care does The Hollies provide?

The Hollies is registered to provide residential personal care, with support that includes Older person care, Dementia care, Mental health care, Learning disability and autism support, Younger adults care, Respite care. The full list of services is shown on this page.

What is The Hollies's CQC rating?

The Hollies is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Requires Improvement following its last inspection on 10 March 2023. You can read the full CQC report from the link on this page.

Does The Hollies provide dementia care?

Yes. The Hollies supports people living with dementia. We recommend contacting the home directly to discuss your individual situation.

Does The Hollies offer respite or short-term care?

Yes. The Hollies offers respite and short-term care. Availability changes regularly, so it is best to enquire directly.

Contact The Hollies

Phone the home directly, or send an enquiry and we will pass it on.

Care We Offer

  • Older Person Care: Support with daily living for older people, from companionship to help with washing, dressing and medication.
  • Dementia: Specialist support for people living with dementia, in a calm, familiar setting with trained staff.
  • Learning Disability / Autism: Person-centred support that helps people with a learning disability or autism live as independently as possible.
  • Mental Health: Support for people managing a mental health condition, with routines that promote stability and wellbeing.
  • Younger Adults: Care designed around the needs and lifestyle of younger adults (typically 18 to 65).
  • Respite Care: Short stays that give family carers a break, or help someone recover after illness or a hospital stay.
  • Residential Care: Help with everyday living, meals and personal care in a supportive home setting.

Questions families ask about The Hollies

Answered from the CQC register where we can. 5 of these the home has not told us yet, so ask when you call.

Can Mum or Dad stay here if their dementia gets worse?

Yes. The Hollies is registered for dementia care, so someone whose needs increase can usually stay rather than move. Ask how they support people in the later stages. Source: CQC register

Is there a nurse on site if health needs change?

No. The Hollies is a residential care home without on-site nursing. District nurses and GPs visit, but someone who needs daily nursing may have to move to a nursing home. Source: CQC register

Can they try a short stay before deciding?

Yes. The Hollies offers respite and short stays, which is a good way to see whether the home is the right fit. Source: CQC register

Will they support end of life care, so there is no move at the hardest time?

Ask the home. End of life care is not listed on the register. Ask the manager whether residents can remain in the home with hospice or district nurse support.

Can she bring her cat or dog?

Ask the home. The home has not told us its pet policy yet. Ask directly; some homes allow small pets in residents' rooms or welcome visiting dogs.

Can a couple stay together?

Ask the home. We do not know whether the home has rooms for couples. Ask about shared or adjoining rooms if this matters.

Will the council help pay, or is it self funded only?

Ask the home. The home has not told us which funding it accepts. Most homes take both council funded and self funded residents; ask about council rates and any top up. Use our funding calculator to check what you might pay.

Do they take younger adults as well as older people?

Yes. The Hollies supports younger adults as well as older people. Source: CQC register

Can I visit before deciding, and are there visiting hours?

Ask the home. Every home should welcome a visit. Call to arrange one, ideally at a mealtime or during an activity, and ask about visiting hours for family.

Take these with you

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Regulatory Rating

Care Quality Commission (CQC) Rating

  • Latest inspection: 10 March 2023
  • Report published: 10 March 2023

Overall: Requires Improvement

  • Safe: Requires Improvement
  • Effective: Good
  • Caring: Good
  • Responsive: Good
  • Well-led: Requires Improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Ratings are as published by the CQC and may not reflect the current position of the service.

Typical weekly fees in the East

The Hollies has not published its fees yet. These are typical weekly fees for the East, so you know roughly what to expect before you call.

Indicative figures for the East, not a quote from The Hollies. Actual fees depend on the room, the level of care and how it is funded.

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