Phoenix House

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About Us

Phoenix House is a residential care home in Westcliff on Sea. We support older people and younger adults, including adults with learning disabilities, autistic adults, people with physical disabilities and people with sight or hearing loss. Respite stays are available.

This is a house run with the people who live in it rather than around them. Residents choose how their rooms look, what they eat, how they spend their time and what part they play in the household. Cooking, shopping and laundry are things people do with support where they can, because independence grows out of doing things rather than being told about them.

Practical detail matters a great deal here. The building is arranged so that people with reduced mobility or restricted sight can get about safely and independently, and our staff are trained in moving and handling and in the equipment people rely on. Where sight or hearing is affected we pay attention to lighting, contrast, sound and how we announce ourselves before doing anything.

Communication takes different forms and we learn each person's, whether speech, signing, pictures, objects or the particular way somebody shows they have had enough. For autistic residents we keep routines stable and give notice of change well in advance.

Our most recent overall rating from the Care Quality Commission is good. Please get in touch if you would like to visit.

Common questions about Phoenix House

Where is Phoenix House located?

Phoenix House is a residential care home in Westcliff On Sea, Southend-on-Sea, SS0 8LQ. You can view its exact location and get directions from the map on this page.

What type of care does Phoenix House provide?

Phoenix House is registered to provide residential personal care, with support that includes Older person care, Learning disability and autism support, Physical disability support, Sensory impairment support, Younger adults care, Respite care. The full list of services is shown on this page.

What is Phoenix House's CQC rating?

Phoenix House is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Good following its last inspection on 18 January 2020. You can read the full CQC report from the link on this page.

Does Phoenix House offer respite or short-term care?

Yes. Phoenix House offers respite and short-term care. Availability changes regularly, so it is best to enquire directly.

Contact Phoenix House

Phone the home directly, or send an enquiry and we will pass it on.

Care We Offer

  • Older Person Care: Support with daily living for older people, from companionship to help with washing, dressing and medication.
  • Learning Disability / Autism: Person-centred support that helps people with a learning disability or autism live as independently as possible.
  • Physical Disability: Accessible facilities and practical help with mobility, personal care and daily tasks.
  • Visual / Hearing Impairment: Tailored support and adaptations for residents living with sight or hearing loss.
  • Younger Adults: Care designed around the needs and lifestyle of younger adults (typically 18 to 65).
  • Respite Care: Short stays that give family carers a break, or help someone recover after illness or a hospital stay.
  • Residential Care: Help with everyday living, meals and personal care in a supportive home setting.

Questions families ask about Phoenix House

Answered from the CQC register where we can. 5 of these the home has not told us yet, so ask when you call.

Can Mum or Dad stay here if their dementia gets worse?

No. Phoenix House is not listed for dementia care on the CQC register. If dementia is likely, choose a home that is, so a second move is not needed later. Source: CQC register

Is there a nurse on site if health needs change?

No. Phoenix House is a residential care home without on-site nursing. District nurses and GPs visit, but someone who needs daily nursing may have to move to a nursing home. Source: CQC register

Can they try a short stay before deciding?

Yes. Phoenix House offers respite and short stays, which is a good way to see whether the home is the right fit. Source: CQC register

Will they support end of life care, so there is no move at the hardest time?

Ask the home. End of life care is not listed on the register. Ask the manager whether residents can remain in the home with hospice or district nurse support.

Can she bring her cat or dog?

Ask the home. The home has not told us its pet policy yet. Ask directly; some homes allow small pets in residents' rooms or welcome visiting dogs.

Can a couple stay together?

Ask the home. We do not know whether the home has rooms for couples. Ask about shared or adjoining rooms if this matters.

Will the council help pay, or is it self funded only?

Ask the home. The home has not told us which funding it accepts. Most homes take both council funded and self funded residents; ask about council rates and any top up. Use our funding calculator to check what you might pay.

Do they take younger adults as well as older people?

Yes. Phoenix House supports younger adults as well as older people. Source: CQC register

Can I visit before deciding, and are there visiting hours?

Ask the home. Every home should welcome a visit. Call to arrange one, ideally at a mealtime or during an activity, and ask about visiting hours for family.

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Regulatory Rating

Care Quality Commission (CQC) Rating

  • Latest inspection: 18 January 2020
  • Report published: 18 January 2020

Overall: Good

  • Safe: Good
  • Effective: Good
  • Caring: Good
  • Responsive: Good
  • Well-led: Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Ratings are as published by the CQC and may not reflect the current position of the service.

Typical weekly fees in the East

Phoenix House has not published its fees yet. These are typical weekly fees for the East, so you know roughly what to expect before you call.

Indicative figures for the East, not a quote from Phoenix House. Actual fees depend on the room, the level of care and how it is funded.

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