New Directions - Chase Heys Resource Centre

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About Us

We at Chase Heys Resource Centre offer warm, welcoming residential care in the heart of Southport, providing a genuine home from home for older people and younger adults who need a little extra support with daily life.

Set within the Sefton community and easily reached from across the PR postcode area, our centre benefits from the friendly, coastal atmosphere that Southport is known for. The surrounding neighbourhood offers a peaceful backdrop for residents, whilst remaining well connected for family and friends who wish to visit regularly. Our environment has been thoughtfully arranged to feel comfortable and familiar, with communal spaces that encourage companionship and quieter areas for those who prefer a moment of calm.

At the heart of what we do is person centred residential care, delivered with kindness, patience and respect. We support older people with a wide range of needs, including those living with dementia, and we understand how important continuity, routine and gentle reassurance can be. Our team takes time to learn each resident's history, preferences and personality, so that daily life feels natural rather than clinical. For families, this means the comfort of knowing your loved one is treated as an individual, not simply a name on a care plan.

Alongside long term residential support, we also welcome younger adults who benefit from a supportive living environment, and we offer respite care for those needing a shorter stay. Respite can be a lifeline for family carers, whether it is arranged to cover a holiday, recovery after a hospital stay, or simply a well earned break. Whatever the reason, guests staying with us for a short period receive the same warm welcome and attentive care as our permanent residents.

Our approach to dementia care focuses on dignity, familiarity and meaningful engagement. We recognise that every person's experience of dementia is unique, and we work closely with families to build a picture of what brings comfort, joy and reassurance to their relative. From favourite music and cherished photographs to simple daily routines, these small details make a significant difference to wellbeing.

The Care Quality Commission has rated us Good overall, with Good ratings across all five key areas: safe, effective, caring, responsive and well led. This consistent standard reflects our ongoing commitment to providing care that families can trust. It means our practices are safe, our staff are effective in supporting residents, our approach is genuinely caring, we respond thoughtfully to individual needs, and the centre is guided by attentive leadership.

Choosing a care home is one of the most important decisions a family can make, and we understand the mixture of emotions that comes with it. If you are exploring options for a loved one in Southport or the wider Sefton area, we would be delighted to speak with you, answer your questions, and arrange a visit so you can see for yourself the warmth and care that define life at Chase Heys Resource Centre.

Common questions about New Directions - Chase Heys Resource Centre

Where is New Directions - Chase Heys Resource Centre located?

New Directions - Chase Heys Resource Centre is a residential care home in Southport, Sefton, PR9 7LG. You can view its exact location and get directions from the map on this page.

What type of care does New Directions - Chase Heys Resource Centre provide?

New Directions - Chase Heys Resource Centre is registered to provide residential personal care, with support that includes Older person care, Dementia care, Younger adults care, Respite care. The full list of services is shown on this page.

What is New Directions - Chase Heys Resource Centre's CQC rating?

New Directions - Chase Heys Resource Centre is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Good following its last inspection on 31 July 2018. You can read the full CQC report from the link on this page.

Does New Directions - Chase Heys Resource Centre provide dementia care?

Yes. New Directions - Chase Heys Resource Centre supports people living with dementia. We recommend contacting the home directly to discuss your individual situation.

Does New Directions - Chase Heys Resource Centre offer respite or short-term care?

Yes. New Directions - Chase Heys Resource Centre offers respite and short-term care. Availability changes regularly, so it is best to enquire directly.

Contact Sefton New Directions Limited - Chase Heys Resource Centre

Phone the home directly, or send an enquiry and we will pass it on.

Care We Offer

  • Older Person Care: Support with daily living for older people, from companionship to help with washing, dressing and medication.
  • Dementia: Specialist support for people living with dementia, in a calm, familiar setting with trained staff.
  • Younger Adults: Care designed around the needs and lifestyle of younger adults (typically 18 to 65).
  • Respite Care: Short stays that give family carers a break, or help someone recover after illness or a hospital stay.
  • Residential Care: Help with everyday living, meals and personal care in a supportive home setting.

Questions families ask about Sefton New Directions Limited - Chase Heys Resource Centre

Answered from the CQC register where we can. 5 of these the home has not told us yet, so ask when you call.

Can Mum or Dad stay here if their dementia gets worse?

Yes. Sefton New Directions Limited - Chase Heys Resource Centre is registered for dementia care, so someone whose needs increase can usually stay rather than move. Ask how they support people in the later stages. Source: CQC register

Is there a nurse on site if health needs change?

No. Sefton New Directions Limited - Chase Heys Resource Centre is a residential care home without on-site nursing. District nurses and GPs visit, but someone who needs daily nursing may have to move to a nursing home. Source: CQC register

Can they try a short stay before deciding?

Yes. Sefton New Directions Limited - Chase Heys Resource Centre offers respite and short stays, which is a good way to see whether the home is the right fit. Source: CQC register

Will they support end of life care, so there is no move at the hardest time?

Ask the home. End of life care is not listed on the register. Ask the manager whether residents can remain in the home with hospice or district nurse support.

Can she bring her cat or dog?

Ask the home. The home has not told us its pet policy yet. Ask directly; some homes allow small pets in residents' rooms or welcome visiting dogs.

Can a couple stay together?

Ask the home. We do not know whether the home has rooms for couples. Ask about shared or adjoining rooms if this matters.

Will the council help pay, or is it self funded only?

Ask the home. The home has not told us which funding it accepts. Most homes take both council funded and self funded residents; ask about council rates and any top up. Use our funding calculator to check what you might pay.

Do they take younger adults as well as older people?

Yes. Sefton New Directions Limited - Chase Heys Resource Centre supports younger adults as well as older people. Source: CQC register

Can I visit before deciding, and are there visiting hours?

Ask the home. Every home should welcome a visit. Call to arrange one, ideally at a mealtime or during an activity, and ask about visiting hours for family.

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Regulatory Rating

Care Quality Commission (CQC) Rating

  • Latest inspection: 31 July 2018
  • Report published: 31 July 2018

Overall: Good

  • Safe: Good
  • Effective: Good
  • Caring: Good
  • Responsive: Good
  • Well-led: Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Ratings are as published by the CQC and may not reflect the current position of the service.

Typical weekly fees in the North West

Sefton New Directions Limited - Chase Heys Resource Centre has not published its fees yet. These are typical weekly fees for the North West, so you know roughly what to expect before you call.

Indicative figures for the North West, not a quote from Sefton New Directions Limited - Chase Heys Resource Centre. Actual fees depend on the room, the level of care and how it is funded.

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