Hillcrest

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About Us

Hillcrest is a residential care home in Norwich, providing a settled home for older people who have reached the point where living alone has become difficult. Caring for people living with dementia is a large part of what we do.

We are not a nursing home, and it is worth being clear about that. What we offer is residential care: help with washing and dressing, medication given on time, meals cooked here, laundry done, and staff on duty through the night as well as the day. Doctors and district nurses come in when clinical care is needed. For a great many older people that turns out to be exactly the right amount of support, because it takes away the effort and the worry without taking away the independence.

Dementia care rests on consistency and on knowing the person. A familiar order to the day, the same faces and surroundings that are easy to read will settle somebody more surely than any programme of activities. We take time to learn about a person's working life, family and habits, because that is what makes sense of things when words begin to fail.

Beyond the help they need, residents run their own days, and visitors are welcome rather than merely tolerated.

Respite and short stays are available.

Our most recent overall rating from the Care Quality Commission is good. Do come and see Hillcrest for yourself.

Common questions about Hillcrest

Where is Hillcrest located?

Hillcrest is a residential care home in Norwich, Norfolk, NR1 1RT. You can view its exact location and get directions from the map on this page.

What type of care does Hillcrest provide?

Hillcrest is registered to provide residential personal care, with support that includes Older person care, Dementia care, Respite care. The full list of services is shown on this page.

What is Hillcrest's CQC rating?

Hillcrest is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Good following its last inspection on 22 December 2021. You can read the full CQC report from the link on this page.

Does Hillcrest provide dementia care?

Yes. Hillcrest supports people living with dementia. We recommend contacting the home directly to discuss your individual situation.

Does Hillcrest offer respite or short-term care?

Yes. Hillcrest offers respite and short-term care. Availability changes regularly, so it is best to enquire directly.

Contact Hillcrest

Phone the home directly, or send an enquiry and we will pass it on.

Care We Offer

  • Older Person Care: Support with daily living for older people, from companionship to help with washing, dressing and medication.
  • Dementia: Specialist support for people living with dementia, in a calm, familiar setting with trained staff.
  • Respite Care: Short stays that give family carers a break, or help someone recover after illness or a hospital stay.
  • Residential Care: Help with everyday living, meals and personal care in a supportive home setting.

Questions families ask about Hillcrest

Answered from the CQC register where we can. 5 of these the home has not told us yet, so ask when you call.

Can Mum or Dad stay here if their dementia gets worse?

Yes. Hillcrest is registered for dementia care, so someone whose needs increase can usually stay rather than move. Ask how they support people in the later stages. Source: CQC register

Is there a nurse on site if health needs change?

No. Hillcrest is a residential care home without on-site nursing. District nurses and GPs visit, but someone who needs daily nursing may have to move to a nursing home. Source: CQC register

Can they try a short stay before deciding?

Yes. Hillcrest offers respite and short stays, which is a good way to see whether the home is the right fit. Source: CQC register

Will they support end of life care, so there is no move at the hardest time?

Ask the home. End of life care is not listed on the register. Ask the manager whether residents can remain in the home with hospice or district nurse support.

Can she bring her cat or dog?

Ask the home. The home has not told us its pet policy yet. Ask directly; some homes allow small pets in residents' rooms or welcome visiting dogs.

Can a couple stay together?

Ask the home. We do not know whether the home has rooms for couples. Ask about shared or adjoining rooms if this matters.

Will the council help pay, or is it self funded only?

Ask the home. The home has not told us which funding it accepts. Most homes take both council funded and self funded residents; ask about council rates and any top up. Use our funding calculator to check what you might pay.

Do they take younger adults as well as older people?

No. Hillcrest is registered for older people. Younger adults are not listed. Source: CQC register

Can I visit before deciding, and are there visiting hours?

Ask the home. Every home should welcome a visit. Call to arrange one, ideally at a mealtime or during an activity, and ask about visiting hours for family.

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Regulatory Rating

Care Quality Commission (CQC) Rating

  • Latest inspection: 22 December 2021
  • Report published: 22 December 2021

Overall: Good

  • Safe: Requires Improvement
  • Effective: Good
  • Caring: Good
  • Responsive: Good
  • Well-led: Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Ratings are as published by the CQC and may not reflect the current position of the service.

Typical weekly fees in the East

Hillcrest has not published its fees yet. These are typical weekly fees for the East, so you know roughly what to expect before you call.

Indicative figures for the East, not a quote from Hillcrest. Actual fees depend on the room, the level of care and how it is funded.

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