St. Helens House
St. Helens House is a residential care home in Sheerness, Kent (ME12 2QY). It holds a CQC rating of Requires Improvement.
About St. Helens House
St. Helens House is a residential care home in Sheerness supporting a broad range of adults. Many of our residents are older people, including those living with dementia, and we also support adults with a learning disability, autistic adults, people with mental health needs, residents with a physical disability and some younger adults. That range means assessment matters. Before anybody moves in we want to be sure we can meet their needs properly and that the placement will work for them and for the people already living here, and we say so honestly when we think we are not the right place. Support is planned one person at a time. For one resident that may mean help with most of the day, including personal care and help to move safely. For another it may mean very little practical help but a good deal of structure and staff who understand how they communicate. For residents living with dementia we keep the house familiar and the staff consistent. For residents with mental health needs a calm household and staff who notice when something has shifted do most of the good, and we work with local services and doctors. Respite stays are available and give family carers a proper break. Please contact us if you would like to visit and see how the home runs.
Care provided at St. Helens House
- Older person care
- Dementia care
- Mental health care
- Learning disability and autism support
- Physical disability support
- Younger adults care
- Respite care
- Last CQC inspection: 24 November 2022
Read the full inspection report on the CQC website.
How St. Helens House compares in Swale
Measured against the 25 care homes for older people registered in Swale. The dark dot is this home.
- Size
- 4 places. Smaller than 23 of the 25 homes. The local average is 36 places.
- CQC rating
- Requires improvement. 18 of the 25 homes (72%) are rated Good or Outstanding. Across Kent the figure is 68%.
- Latest report
- 24 November 2022. 11 of the 25 homes have published a newer inspection report since.
- Registered
- June 2019. One of the newer homes in the area. Only 6 of the 25 have registered more recently.
- Care offered
- Dementia care. Of the 25 homes, 16 offer dementia care.
- Food hygiene
- 5 out of 5. The top rating, shared by 18 of the 22 homes that have one.
Powered by Orrery Intelligence. Data: CQC register and Food Standards Agency ratings. Counts cover registered care homes for older people in Swale.
The local picture: Swale
What the numbers say about care for older people in Swale, in Kent.
What care costs in Kent, per week
| Type of care | What the council pays | What self-funders are typically asked |
|---|---|---|
| Residential care | £1,187 | £1,409 to £1,600 (Middle half of prices from 22 Kent homes. Median £1,500.) |
| Nursing care | £1,378 | £1,550 to £1,865 (Middle half of prices from 11 Kent homes. Median £1,605.) |
| Residential dementia care | Not published separately | £1,500 to £1,619 (Middle half of prices from 18 Kent homes. Median £1,500.) |
| Nursing dementia care | Not published separately | £1,975 to £2,226 (South East figure, because too few Kent homes publish this price. 37 homes. Median £2,050.) |
Published prices are often starting prices, and come from homes that publish fees, so treat them as a guide. Ask the home for its own price.
- People aged 75 and over: 15,500. Rising to 17,400 by 2035, up 12%
- People aged 85 and over: 3,700. Rising to 5,600 by 2035, up 51%
- Living with dementia, aged 65 and over (estimate): 2,000. Rising to 2,400 by 2035, up 24%
- Dementia diagnosis rate: 57%. The NHS ambition is 67%. Kent as a whole is 62%.
- Care home beds per 1,000 people aged 75+: 58. Kent average is 77.
- Care homes, last 12 months: 0 opened, 0 closed
- Care home beds filled across Kent: 88%. The 12 month average is 88%.
- Who pays, across Kent (estimate): 35% council, 43% self. The rest is NHS funded or other.
Powered by Orrery Intelligence. Market model built 22 October 2026 (ONS 2022 based population projections, dementia estimates, CQC register), published care home prices, council planning records.
Good to know about St. Helens House
Facts from public registers, and what is close by.
- Registered with CQC
- 14 June 2019, so 7 years.
- Food hygiene rating
- 5 out of 5. Very good. Last inspected by the local council on 8 March 2022.
- Run by
- Otas Supported Living Limited, which runs this service only.
Sources: CQC register, Food Standards Agency, OpenStreetMap contributors. Distances are in a straight line from the postcode, not walking or driving routes.
Local services near St. Helens House
The closest places to this home, measured in a straight line from its postcode. They are the nearest, not necessarily the ones the home uses. Ask the home which GP, dentist and pharmacy its residents are registered with.
Nearest 24 hour A&E
- Southend University Hospital, Southend-on-Sea, 8.9 miles away
It is about 8.9 miles in a straight line from the postcode. The drive is usually longer. In an emergency call 999; the ambulance may take you elsewhere.
Nearest GP practices
- Sheerness Health Centre, 0.1 miles away
- Vel Surgery, 0.1 miles away
- St Georges Medical Centre, 0.3 miles away
Nearest dentists
- Sheerness Health Centre, 0.1 miles away (NHS.uk details)
- Canterbury Cosmetics, 0.2 miles away (NHS.uk details)
- Sheerness Dental Centre, 0.5 miles away (NHS.uk details)
Nearest pharmacies
- Paydens Pharmacy, 0.1 miles away
- Pharmachem Limited, 0.3 miles away
- Mistrys Chemists, 0.4 miles away
Nearest railway stations
- Sheerness-on-Sea Station, 0.6 miles away
- Queenborough Station, 1.6 miles away
- Swale Station, 3.3 miles away
Around St. Helens House
- H: St. Helens House
- A: 24 hour A&E
- G: GP practice
- D: Dentist
- P: Pharmacy
- S: Railway station
Straight line distances, not routes. Places very close to the home are spread out slightly so they can be told apart.
Contains public sector information licensed under the Open Government Licence v3.0. Practice and pharmacy details from the NHS England Organisation Data Service. A&E sites from NHS England A&E data and the Organisation Data Service. Railway stations from the Department for Transport NaPTAN dataset. Distances are straight line and approximate.
Common questions about St. Helens House
Where is St. Helens House located?
St. Helens House is a residential care home in Sheerness, Kent, ME12 2QY. You can view its exact location and get directions from the map on this page.
What type of care does St. Helens House provide?
St. Helens House is registered to provide residential personal care, with support that includes Older person care, Dementia care, Mental health care, Learning disability and autism support, Physical disability support, Younger adults care. The full list of services is shown on this page.
What is St. Helens House's CQC rating?
St. Helens House is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Requires Improvement following its last inspection on 24 November 2022. You can read the full CQC report from the link on this page.
Does St. Helens House provide dementia care?
Yes. St. Helens House supports people living with dementia. We recommend contacting the home directly to discuss your individual situation.
Does St. Helens House offer respite or short-term care?
Yes. St. Helens House offers respite and short-term care. Availability changes regularly, so it is best to enquire directly.
Questions families ask about St. Helens House
Can Mum or Dad stay here if their dementia gets worse?
Yes. St. Helens House is registered for dementia care, so someone whose needs increase can usually stay rather than move.
Is there a nurse on site if health needs change?
No. St. Helens House is a residential care home without on-site nursing. District nurses and GPs visit, but someone who needs daily nursing may have to move to a nursing home.
Can they try a short stay before deciding?
Yes. Yes. St. Helens House offers respite and short stays, which is a good way to see whether the home is the right fit.
Will they support end of life care, so there is no move at the hardest time?
Ask the home. End of life care is not listed on the register. Ask the manager whether residents can remain in the home with hospice or district nurse support.
Can she bring her cat or dog?
Ask the home. The home has not told us its pet policy yet. Ask directly; some homes allow small pets in residents' rooms or welcome visiting dogs.
Can a couple stay together?
Ask the home. We do not know whether the home has rooms for couples. Ask about shared or adjoining rooms if this matters.
Will the council help pay, or is it self funded only?
Ask the home. The home has not told us which funding it accepts. Most homes take both council funded and self funded residents; ask about council rates and any top up.
Do they take younger adults as well as older people?
Yes. Yes. St. Helens House supports younger adults as well as older people.
Can I visit before deciding, and are there visiting hours?
Ask the home. Every home should welcome a visit. Call to arrange one, ideally at a mealtime or during an activity, and ask about visiting hours for family.
Typical weekly fees in the South East
St. Helens House has not published its fees yet. These are typical weekly fees for the South East, so you know roughly what to expect before you call.
- Residential care: £1,100 to £1,450 per week per person, typical range
- Dementia care: £1,200 to £1,550 per week per person, typical range
Indicative figures for the South East, not a quote from St. Helens House. Actual fees depend on the room, the level of care and how it is funded.
Explore more
More care homes in Sheerness
- Moordean — CQC Outstanding
- Barton Court — CQC Good
- Island Sands Residential Care Home — CQC Good
- Sunnyfields — CQC Good
- Willows Residential Home — CQC Good
- Neptune House — CQC Requires Improvement
Browse all care homes in Sheerness.