SENSE Jenny Chapman House

Logo of SENSE Jenny Chapman House, a care home in Stevenage, Hertfordshire, offering learning disability and autism support, physical disability support and sensory impairment support.

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About Us

We at SENSE Jenny Chapman House are proud to offer specialist residential care in the welcoming town of Stevenage, Hertfordshire. Our home provides a nurturing environment for adults living with learning disabilities, autism, physical disabilities, and sensory impairments, offering both long term support and respite care within a community that truly understands their needs.

Nestled within the SG postcode area of Stevenage, our home benefits from the calm of a residential setting whilst remaining well connected to the wider Hertfordshire community. The surroundings have been thoughtfully considered to support residents with sensory and physical needs, creating spaces that feel safe, familiar, and comfortable. Families visiting will find a warm, homely atmosphere where their loved ones can feel genuinely at ease.

Our specialism lies in supporting adults with complex needs, including those living with learning disabilities, autism, and visual or hearing impairments. In practice, this means our team takes time to truly know each resident, understanding how they communicate, what brings them joy, and how best to support their independence. For individuals with sensory impairments, we adapt our approach to ensure every interaction is meaningful and every environment accessible. For those with physical disabilities, we provide compassionate personal care that preserves dignity at every step. Our respite offering also gives family carers the reassurance of a trusted place to turn to when they need a break, knowing their loved one will be looked after with the same care they would give themselves.

The Care Quality Commission has rated us Good overall, with Good ratings across the Effective, Caring, Responsive, and Well led domains. This reflects the genuine compassion of our team, the quality of the support we deliver, and the strong leadership guiding our home. We recognise that our Safe domain was rated as Requires Improvement, and we take that feedback seriously as part of our ongoing commitment to raising standards and continually strengthening the safeguards that protect the people we support.

If you are exploring care options for a family member with complex or sensory needs, we warmly invite you to get in touch. Choosing a care home is one of the most important decisions a family can make, and we are here to answer your questions, share more about our approach, and help you feel confident that your loved one will be welcomed, valued, and cared for.

Common questions about SENSE Jenny Chapman House

Where is SENSE Jenny Chapman House located?

SENSE Jenny Chapman House is a residential care home in Stevenage, Hertfordshire, SG1 1RR. You can view its exact location and get directions from the map on this page.

What type of care does SENSE Jenny Chapman House provide?

SENSE Jenny Chapman House is registered to provide residential personal care, with support that includes Learning disability and autism support, Physical disability support, Sensory impairment support, Respite care. The full list of services is shown on this page.

What is SENSE Jenny Chapman House's CQC rating?

SENSE Jenny Chapman House is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Good following its last inspection on 20 October 2017. You can read the full CQC report from the link on this page.

Does SENSE Jenny Chapman House offer respite or short-term care?

Yes. SENSE Jenny Chapman House offers respite and short-term care. Availability changes regularly, so it is best to enquire directly.

Contact SENSE Jenny Chapman House

Phone the home directly, or send an enquiry and we will pass it on.

Care We Offer

  • Learning Disability / Autism: Person-centred support that helps people with a learning disability or autism live as independently as possible.
  • Physical Disability: Accessible facilities and practical help with mobility, personal care and daily tasks.
  • Visual / Hearing Impairment: Tailored support and adaptations for residents living with sight or hearing loss.
  • Respite Care: Short stays that give family carers a break, or help someone recover after illness or a hospital stay.
  • Residential Care: Help with everyday living, meals and personal care in a supportive home setting.

Questions families ask about SENSE Jenny Chapman House

Answered from the CQC register where we can. 6 of these the home has not told us yet, so ask when you call.

Can Mum or Dad stay here if their dementia gets worse?

No. SENSE Jenny Chapman House is not listed for dementia care on the CQC register. If dementia is likely, choose a home that is, so a second move is not needed later. Source: CQC register

Is there a nurse on site if health needs change?

No. SENSE Jenny Chapman House is a residential care home without on-site nursing. District nurses and GPs visit, but someone who needs daily nursing may have to move to a nursing home. Source: CQC register

Can they try a short stay before deciding?

Yes. SENSE Jenny Chapman House offers respite and short stays, which is a good way to see whether the home is the right fit. Source: CQC register

Will they support end of life care, so there is no move at the hardest time?

Ask the home. End of life care is not listed on the register. Ask the manager whether residents can remain in the home with hospice or district nurse support.

Can she bring her cat or dog?

Ask the home. The home has not told us its pet policy yet. Ask directly; some homes allow small pets in residents' rooms or welcome visiting dogs.

Can a couple stay together?

Ask the home. We do not know whether the home has rooms for couples. Ask about shared or adjoining rooms if this matters.

Will the council help pay, or is it self funded only?

Ask the home. The home has not told us which funding it accepts. Most homes take both council funded and self funded residents; ask about council rates and any top up. Use our funding calculator to check what you might pay.

Do they take younger adults as well as older people?

Ask the home. The register does not say which age groups the home supports. Ask the home.

Can I visit before deciding, and are there visiting hours?

Ask the home. Every home should welcome a visit. Call to arrange one, ideally at a mealtime or during an activity, and ask about visiting hours for family.

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Regulatory Rating

Care Quality Commission (CQC) Rating

  • Latest inspection: 20 October 2017
  • Report published: 20 October 2017

Overall: Good

  • Safe: Requires Improvement
  • Effective: Good
  • Caring: Good
  • Responsive: Good
  • Well-led: Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Ratings are as published by the CQC and may not reflect the current position of the service.

Local care news in Hertfordshire

More local care news for Hertfordshire

Typical weekly fees in the East

SENSE Jenny Chapman House has not published its fees yet. These are typical weekly fees for the East, so you know roughly what to expect before you call.

Indicative figures for the East, not a quote from SENSE Jenny Chapman House. Actual fees depend on the room, the level of care and how it is funded.

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