The Well House
- Unclaimed Profile
- Learning Disability / Autism
- Physical Disability
- Respite Care
- CQC: Requires Improvement
- Care Home
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About Us
The Well House is a residential care home in Hailsham, East Sussex. We support adults with a learning disability, autistic adults and people with physical disabilities, and we offer respite stays for people who need a short break or whose family carer needs one. We will start with our last inspection rather than leave you to find it. The Care Quality Commission rated us requires improvement overall. We accepted the findings and worked through them with the team. The effort has gone into the things that affect the people living here directly, which are safe medication practice, keeping staffing consistent so people are supported by workers who know them well, and making sure that when a resident, a relative or an advocate raises something it reaches a manager and gets a proper answer. What we are working towards is unchanged. Everyone here has a support plan written with them, in a form they can use, covering how they like to be supported, what they enjoy and what they want their week to contain. People go out locally, keep up activities and see their families. Where somebody does not use speech, we learn how they do communicate and make sure the whole team knows. Where someone becomes distressed we look for the cause, and any restriction on freedom is agreed properly and reviewed. Families, advocates and commissioners are welcome to visit and see the house as it is now.
Common questions about The Well House
Where is The Well House located?
The Well House is a residential care home in Hailsham, East Sussex, BN27 4AJ. You can view its exact location and get directions from the map on this page.
What type of care does The Well House provide?
The Well House is registered to provide residential personal care, with support that includes Learning disability and autism support, Physical disability support, Respite care. The full list of services is shown on this page.
What is The Well House's CQC rating?
The Well House is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Requires Improvement following its last inspection on 20 November 2025. You can read the full CQC report from the link on this page.
Does The Well House offer respite or short-term care?
Yes. The Well House offers respite and short-term care. Availability changes regularly, so it is best to enquire directly.
Contact The Well House
Phone the home directly, or send an enquiry and we will pass it on.
Care We Offer
- Learning Disability / Autism: Person-centred support that helps people with a learning disability or autism live as independently as possible.
- Physical Disability: Accessible facilities and practical help with mobility, personal care and daily tasks.
- Respite Care: Short stays that give family carers a break, or help someone recover after illness or a hospital stay.
- Residential Care: Help with everyday living, meals and personal care in a supportive home setting.
Questions families ask about The Well House
Answered from the CQC register where we can. 6 of these the home has not told us yet, so ask when you call.
Can Mum or Dad stay here if their dementia gets worse?
No. The Well House is not listed for dementia care on the CQC register. If dementia is likely, choose a home that is, so a second move is not needed later. Source: CQC register
Is there a nurse on site if health needs change?
No. The Well House is a residential care home without on-site nursing. District nurses and GPs visit, but someone who needs daily nursing may have to move to a nursing home. Source: CQC register
Can they try a short stay before deciding?
Yes. The Well House offers respite and short stays, which is a good way to see whether the home is the right fit. Source: CQC register
Will they support end of life care, so there is no move at the hardest time?
Ask the home. End of life care is not listed on the register. Ask the manager whether residents can remain in the home with hospice or district nurse support.
Can she bring her cat or dog?
Ask the home. The home has not told us its pet policy yet. Ask directly; some homes allow small pets in residents' rooms or welcome visiting dogs.
Can a couple stay together?
Ask the home. We do not know whether the home has rooms for couples. Ask about shared or adjoining rooms if this matters.
Will the council help pay, or is it self funded only?
Ask the home. The home has not told us which funding it accepts. Most homes take both council funded and self funded residents; ask about council rates and any top up. Use our funding calculator to check what you might pay.
Do they take younger adults as well as older people?
Ask the home. The register does not say which age groups the home supports. Ask the home.
Can I visit before deciding, and are there visiting hours?
Ask the home. Every home should welcome a visit. Call to arrange one, ideally at a mealtime or during an activity, and ask about visiting hours for family.
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Regulatory Rating
Care Quality Commission (CQC) Rating
- Latest inspection: 20 November 2025
- Report published: 20 November 2025
Overall: Requires Improvement
- Safe: Requires Improvement
- Effective: Good
- Caring: Good
- Responsive: Good
- Well-led: Requires Improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England.
Ratings are as published by the CQC and may not reflect the current position of the service.
How The Well House compares in Wealden
Measured against the 63 care homes registered in Wealden. The dark dot is this home.
- Size
- 14 places. Smaller than 45 of the 63 homes. The local average is 37 places.
- CQC rating
- Requires improvement. 45 of the 63 homes (71%) are rated Good or Outstanding. Across East Sussex the figure is 79%.
- Latest report
- 20 November 2025. 8 of the 63 homes have published a newer inspection report since.
- Registered
- January 2011. 42 of the 63 homes registered more recently.
Powered by Orrery Intelligence. Data: CQC register and Food Standards Agency ratings. Counts cover registered care homes in Wealden.
The local picture: Wealden
What the numbers say about care for older people in Wealden, in East Sussex.
What care costs in East Sussex, per week
| Type of care | What the council pays | What self-funders are typically asked |
|---|---|---|
| Residential care | £929 | £1,500 to £1,809 (South East figure, because too few East Sussex homes publish this price. 107 homes. Median £1,600.) |
| Nursing care | £994 | £1,617 to £2,080 (South East figure, because too few East Sussex homes publish this price. 63 homes. Median £1,933.) |
| Residential dementia care | Not published separately | £1,571 to £1,942 (South East figure, because too few East Sussex homes publish this price. 82 homes. Median £1,709.) |
| Nursing dementia care | Not published separately | £1,975 to £2,226 (South East figure, because too few East Sussex homes publish this price. 37 homes. Median £2,050.) |
Published prices are often starting prices, and come from homes that publish fees, so treat them as a guide. Ask the home for its own price.
- People aged 75 and over: 24,700. Rising to 28,800 by 2035, up 17%
- People aged 85 and over: 6,300. Rising to 9,800 by 2035, up 55%
- Living with dementia, aged 65 and over (estimate): 3,100. Rising to 4,000 by 2035, up 27%
- Dementia diagnosis rate: 56%. The NHS ambition is 67%. East Sussex as a whole is 61%.
- Care home beds per 1,000 people aged 75+: 69. East Sussex average is 88.
- Care homes, last 12 months: 0 opened, 1 closed. 13 changed owner, covering 685 beds.
- Care home beds filled across East Sussex: 83%. The 12 month average is 83%.
- Who pays, across East Sussex (estimate): 33% council, 47% self. The rest is NHS funded or other.
Powered by Orrery Intelligence. Market model built 22 October 2026 (ONS 2022 based population projections, dementia estimates, CQC register), published care home prices, council planning records.
Good to know about The Well House
Facts from public registers, and what is close by.
- Registered with CQC
- 17 January 2011, so 15 years.
- Run by
- Well House Care Sussex Ltd, which runs this service only.
Sources: CQC register, Food Standards Agency, OpenStreetMap contributors. Distances are in a straight line from the postcode, not walking or driving routes.
Local services near The Well House
The closest places to this home, measured in a straight line from its postcode. They are the nearest, not necessarily the ones the home uses. Ask the home which GP, dentist and pharmacy its residents are registered with.
Nearest 24 hour A&E
- Eastbourne District General Hospital, Eastbourne, 7.8 miles away
It is about 7.8 miles in a straight line from the postcode. The drive is usually longer. In an emergency call 999; the ambulance may take you elsewhere.
Nearest GP practices
- Quintins Medical Centre, 3.2 miles away
- Bridgeside Surgery, 3.4 miles away
- Hailsham Medical Group, 3.5 miles away
Nearest dentists
- The Dental Barn, 1.5 miles away (NHS.uk details)
- North Street Dental Care, 3.3 miles away (NHS.uk details)
- Portman Smile Clinic - Hailsham, 3.4 miles away (NHS.uk details)
Nearest pharmacies
- Kamsons Pharmacy, 3.1 miles away
- Boots, 3.4 miles away
- Seaforth Pharmacy, 3.5 miles away
Nearest railway stations
- Berwick (Sussex) Station, 3.5 miles away
- Polegate Station, 5.2 miles away
- Glynde Station, 5.7 miles away
Around The Well House
- H: The Well House
- A: 24 hour A&E
- G: GP practice
- D: Dentist
- P: Pharmacy
- S: Railway station
Straight line distances, not routes. Places very close to the home are spread out slightly so they can be told apart.
Contains public sector information licensed under the Open Government Licence v3.0. Practice and pharmacy details from the NHS England Organisation Data Service. A&E sites from NHS England A&E data and the Organisation Data Service. Railway stations from the Department for Transport NaPTAN dataset. Distances are straight line and approximate.
Typical weekly fees in the South East
The Well House has not published its fees yet. These are typical weekly fees for the South East, so you know roughly what to expect before you call.
- Residential care: £1,100 to £1,450 per week per person, typical range
Indicative figures for the South East, not a quote from The Well House. Actual fees depend on the room, the level of care and how it is funded.
Contact The Well House
Phone the home directly, or send an enquiry and we will pass it on.
Is this your care home?
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- Marshview Hailsham CQC: Good
- The Marshes Hailsham CQC: Good