Caroline House
- Unclaimed Profile
- Older Person Care
- Dementia Care
- Respite Care
- CQC: Good
- Care Home
Is this your care home?
Claim this profile to update details, add photos, and respond to enquiries.
About Us
Caroline House is a residential care home in Hailsham, East Sussex. We are home to older people, including many living with dementia, and respite stays are part of what we do.
We let residents set the pace. Late risers rise late, meals stretch across the morning, and an empty afternoon is a legitimate choice rather than a gap to fill.
Dementia care here depends on knowing the person. We ask relatives early for the working life, the places and the music, because that information is much harder to gather later and it is what still connects when a good deal else has gone.
Food gets more thought than people expect. Appetite is often the first thing to go, and a meal that arrives cold, or at a time nobody is hungry, or needing help that has not come, quietly becomes a meal not eaten.
When somebody is nearing the end of their life we try to get the small things right: familiar faces, a quiet room, family made welcome at any hour, and no unnecessary fuss.
The Care Quality Commission rates us good overall. Relatives who visit often notice what we have stopped seeing, and we would rather they told us plainly.
Common questions about Caroline House
Where is Caroline House located?
Caroline House is a residential care home in Hailsham, East Sussex, BN27 3LG. You can view its exact location and get directions from the map on this page.
What type of care does Caroline House provide?
Caroline House is registered to provide residential personal care, with support that includes Older person care, Dementia care, Respite care. The full list of services is shown on this page.
What is Caroline House's CQC rating?
Caroline House is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Good following its last inspection on 16 December 2024. You can read the full CQC report from the link on this page.
Does Caroline House provide dementia care?
Yes. Caroline House supports people living with dementia. We recommend contacting the home directly to discuss your individual situation.
Does Caroline House offer respite or short-term care?
Yes. Caroline House offers respite and short-term care. Availability changes regularly, so it is best to enquire directly.
Contact Caroline House
Phone the home directly, or send an enquiry and we will pass it on.
Care We Offer
- Older Person Care: Support with daily living for older people, from companionship to help with washing, dressing and medication.
- Dementia: Specialist support for people living with dementia, in a calm, familiar setting with trained staff.
- Respite Care: Short stays that give family carers a break, or help someone recover after illness or a hospital stay.
- Residential Care: Help with everyday living, meals and personal care in a supportive home setting.
Questions families ask about Caroline House
Answered from the CQC register where we can. 5 of these the home has not told us yet, so ask when you call.
Can Mum or Dad stay here if their dementia gets worse?
Yes. Caroline House is registered for dementia care, so someone whose needs increase can usually stay rather than move. Ask how they support people in the later stages. Source: CQC register
Is there a nurse on site if health needs change?
No. Caroline House is a residential care home without on-site nursing. District nurses and GPs visit, but someone who needs daily nursing may have to move to a nursing home. Source: CQC register
Can they try a short stay before deciding?
Yes. Caroline House offers respite and short stays, which is a good way to see whether the home is the right fit. Source: CQC register
Will they support end of life care, so there is no move at the hardest time?
Ask the home. End of life care is not listed on the register. Ask the manager whether residents can remain in the home with hospice or district nurse support.
Can she bring her cat or dog?
Ask the home. The home has not told us its pet policy yet. Ask directly; some homes allow small pets in residents' rooms or welcome visiting dogs.
Can a couple stay together?
Ask the home. We do not know whether the home has rooms for couples. Ask about shared or adjoining rooms if this matters.
Will the council help pay, or is it self funded only?
Ask the home. The home has not told us which funding it accepts. Most homes take both council funded and self funded residents; ask about council rates and any top up. Use our funding calculator to check what you might pay.
Do they take younger adults as well as older people?
No. Caroline House is registered for older people. Younger adults are not listed. Source: CQC register
Can I visit before deciding, and are there visiting hours?
Ask the home. Every home should welcome a visit. Call to arrange one, ideally at a mealtime or during an activity, and ask about visiting hours for family.
Take these with you
Want a home that already answers yes to what matters? Search nearby with filters.
Regulatory Rating
Care Quality Commission (CQC) Rating
- Latest inspection: 16 December 2024
- Report published: 16 December 2024
Overall: Good
- Safe: Good
- Effective: Good
- Caring: Good
- Responsive: Good
- Well-led: Requires Improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England.
Ratings are as published by the CQC and may not reflect the current position of the service.
How Caroline House compares in Wealden
Measured against the 47 care homes for older people registered in Wealden. The dark dot is this home.
- Size
- 28 places. Smaller than 34 of the 47 homes. The local average is 45 places.
- CQC rating
- Good. 32 of the 47 homes (68%) are rated Good or Outstanding. Across East Sussex the figure is 75%.
- Latest report
- 16 December 2024. 10 of the 47 homes have published a newer inspection report since.
- Registered
- July 2011. 32 of the 47 homes registered more recently.
- Care offered
- Dementia care. Of the 47 homes, 28 offer dementia care.
- Food hygiene
- 5 out of 5. The top rating, shared by 37 of the 39 homes that have one.
Powered by Orrery Intelligence. Data: CQC register and Food Standards Agency ratings. Counts cover registered care homes for older people in Wealden.
The local picture: Wealden
What the numbers say about care for older people in Wealden, in East Sussex.
What care costs in East Sussex, per week
| Type of care | What the council pays | What self-funders are typically asked |
|---|---|---|
| Residential care | £929 | £1,500 to £1,809 (South East figure, because too few East Sussex homes publish this price. 107 homes. Median £1,600.) |
| Nursing care | £994 | £1,617 to £2,080 (South East figure, because too few East Sussex homes publish this price. 63 homes. Median £1,933.) |
| Residential dementia care | Not published separately | £1,571 to £1,942 (South East figure, because too few East Sussex homes publish this price. 82 homes. Median £1,709.) |
| Nursing dementia care | Not published separately | £1,975 to £2,226 (South East figure, because too few East Sussex homes publish this price. 37 homes. Median £2,050.) |
Published prices are often starting prices, and come from homes that publish fees, so treat them as a guide. Ask the home for its own price.
- People aged 75 and over: 24,700. Rising to 28,800 by 2035, up 17%
- People aged 85 and over: 6,300. Rising to 9,800 by 2035, up 55%
- Living with dementia, aged 65 and over (estimate): 3,100. Rising to 4,000 by 2035, up 27%
- Dementia diagnosis rate: 56%. The NHS ambition is 67%. East Sussex as a whole is 61%.
- Care home beds per 1,000 people aged 75+: 69. East Sussex average is 88.
- Care homes, last 12 months: 0 opened, 1 closed. 13 changed owner, covering 685 beds.
- Care home beds filled across East Sussex: 83%. The 12 month average is 83%.
- Who pays, across East Sussex (estimate): 33% council, 47% self. The rest is NHS funded or other.
Powered by Orrery Intelligence. Market model built 22 October 2026 (ONS 2022 based population projections, dementia estimates, CQC register), published care home prices, council planning records.
Good to know about Caroline House
Facts from public registers, and what is close by.
- Registered with CQC
- 11 July 2011, so 15 years.
- Food hygiene rating
- 5 out of 5. Very good. Last inspected by the local council on 15 January 2026.
- Run by
- Sovereign Care Limited, which runs 3 adult social care services in England. 1 of the 3 that have a rating are rated Good or Outstanding.
Sources: CQC register, Food Standards Agency, OpenStreetMap contributors. Distances are in a straight line from the postcode, not walking or driving routes.
Local services near Caroline House
The closest places to this home, measured in a straight line from its postcode. They are the nearest, not necessarily the ones the home uses. Ask the home which GP, dentist and pharmacy its residents are registered with.
Nearest 24 hour A&E
- Eastbourne District General Hospital, Eastbourne, 4.9 miles away
It is about 4.9 miles in a straight line from the postcode. The drive is usually longer. In an emergency call 999; the ambulance may take you elsewhere.
Nearest GP practices
- Bridgeside Surgery, 0.4 miles away
- Hailsham Medical Group, 0.7 miles away
- Quintins Medical Centre, 1.5 miles away
Nearest dentists
- Kingswood Dental Practice, 0.5 miles away (NHS.uk details)
- Dental Surgery (2 Town House Garden), 0.5 miles away (NHS.uk details)
- Portman Smile Clinic - Hailsham, 0.6 miles away (NHS.uk details)
Nearest pharmacies
- Boots, 0.6 miles away
- Seaforth Pharmacy, 0.7 miles away
- Kamsons Pharmacy, 1.5 miles away
Nearest railway stations
- Polegate Station, 2.5 miles away
- Berwick (Sussex) Station, 4 miles away
- Pevensey & Westham Station, 4.2 miles away
Around Caroline House
- H: Caroline House
- A: 24 hour A&E
- G: GP practice
- D: Dentist
- P: Pharmacy
- S: Railway station
Straight line distances, not routes. Places very close to the home are spread out slightly so they can be told apart.
Contains public sector information licensed under the Open Government Licence v3.0. Practice and pharmacy details from the NHS England Organisation Data Service. A&E sites from NHS England A&E data and the Organisation Data Service. Railway stations from the Department for Transport NaPTAN dataset. Distances are straight line and approximate.
Typical weekly fees in the South East
Caroline House has not published its fees yet. These are typical weekly fees for the South East, so you know roughly what to expect before you call.
- Residential care: £1,100 to £1,450 per week per person, typical range
- Dementia care: £1,200 to £1,550 per week per person, typical range
Indicative figures for the South East, not a quote from Caroline House. Actual fees depend on the room, the level of care and how it is funded.
Contact Caroline House
Phone the home directly, or send an enquiry and we will pass it on.
Is this your care home?
Claim this profile to unlock full details, add photos, respond to enquiries, and more.
More care homes in Hailsham
Other care homes nearby, highest CQC-rated first.
- Grangemead Hailsham CQC: Good
- Jemini Place Hailsham CQC: Good
- Jemini Response 52 Summerheath Road Hailsham CQC: Good
- Marshview Hailsham CQC: Good
- The Marshes Hailsham CQC: Good
- Lynfords Hailsham CQC: Requires Improvement