The Hollies

The Hollies is a residential care home in St. Austell, Cornwall (PL26 8JA). It holds a CQC rating of Requires Improvement.

About The Hollies

The Hollies is a residential care home in St Austell, Cornwall, providing a permanent home for older people who need care and support with everyday life. We try to keep the atmosphere domestic rather than institutional. Our care is residential rather than nursing. We help with personal care, medication, meals, mobility and company, and we bring in community health professionals when something more clinical is needed. Many of our residents live with dementia, and we rely on continuity above all: familiar staff who know a person's history, a routine that does not keep shifting and reassurance given as often as it is needed. We support residents living with mental health conditions, where a settled environment and early attention to changes matter greatly, and residents with physical disabilities or a visual or hearing impairment, adapting how we communicate and how we assist. Respite stays are available for families needing a planned break. Our most recent overall rating from the Care Quality Commission is requires improvement. We would rather set that out here ourselves than have a family come across it later. The areas identified are where our effort is going at present. Please visit on an ordinary day, speak to residents and relatives, and ask us about it directly.

Care provided at The Hollies

Read the full inspection report on the CQC website.

Local care news in Cornwall

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Common questions about The Hollies

Where is The Hollies located?

The Hollies is a residential care home in St. Austell, Cornwall, PL26 8JA. You can view its exact location and get directions from the map on this page.

What type of care does The Hollies provide?

The Hollies is registered to provide residential personal care, with support that includes Older person care, Dementia care, Mental health care, Physical disability support, Sensory impairment support, Respite care. The full list of services is shown on this page.

What is The Hollies's CQC rating?

The Hollies is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Requires Improvement following its last inspection on 30 September 2024. You can read the full CQC report from the link on this page.

Does The Hollies provide dementia care?

Yes. The Hollies supports people living with dementia. We recommend contacting the home directly to discuss your individual situation.

Does The Hollies offer respite or short-term care?

Yes. The Hollies offers respite and short-term care. Availability changes regularly, so it is best to enquire directly.

Questions families ask about The Hollies

Can Mum or Dad stay here if their dementia gets worse?

Yes. The Hollies is registered for dementia care, so someone whose needs increase can usually stay rather than move.

Is there a nurse on site if health needs change?

No. The Hollies is a residential care home without on-site nursing. District nurses and GPs visit, but someone who needs daily nursing may have to move to a nursing home.

Can they try a short stay before deciding?

Yes. Yes. The Hollies offers respite and short stays, which is a good way to see whether the home is the right fit.

Will they support end of life care, so there is no move at the hardest time?

Ask the home. End of life care is not listed on the register. Ask the manager whether residents can remain in the home with hospice or district nurse support.

Can she bring her cat or dog?

Ask the home. The home has not told us its pet policy yet. Ask directly; some homes allow small pets in residents' rooms or welcome visiting dogs.

Can a couple stay together?

Ask the home. We do not know whether the home has rooms for couples. Ask about shared or adjoining rooms if this matters.

Will the council help pay, or is it self funded only?

Ask the home. The home has not told us which funding it accepts. Most homes take both council funded and self funded residents; ask about council rates and any top up.

Do they take younger adults as well as older people?

No. The Hollies is registered for older people. Younger adults are not listed.

Can I visit before deciding, and are there visiting hours?

Ask the home. Every home should welcome a visit. Call to arrange one, ideally at a mealtime or during an activity, and ask about visiting hours for family.

Typical weekly fees in the South West

The Hollies has not published its fees yet. These are typical weekly fees for the South West, so you know roughly what to expect before you call.

Indicative figures for the South West, not a quote from The Hollies. Actual fees depend on the room, the level of care and how it is funded.

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