Robertson Nursing Home

What the inspectors found

A plain English summary of the Care Quality Commission inspection behind the current rating of Robertson Nursing Home. Report published 4 April 2019.

• 21 February 2019
• 41 places, 32 people were using the service at the time

Safe

Inspectors found that people were safe because of experienced and effective staff. They also found that care records helped staff to provide care and support in a safe way. The overall rating for Safe is Good.

Caring

Inspectors found that people were looked after and supported by a consistent and well established service. They described a welcoming atmosphere throughout the home. The rating for Caring is Good.

Responsive

Inspectors found that people's needs, choices and preferences were recorded in person centred care plans. Complaints and concerns were recorded, responded to and used to consider improvements. End of life care was considered and detailed, and there were activities each day. The rating for Responsive is Good.

Well-led

Inspectors found that staff were led by a proactive and friendly manager. The manager consistently considered how to improve the service. The rating for Well-led is Good.

What people told the inspectors

One relative said they were very happy with the care at the home. Another relative said family members are always greeted with a smile.

I am very happy with my mum being here. The care from the staff and manager is wonderful. A relative of a person living at the home

Since the last inspection

Rated Good in April 2019, the same overall rating as before (Good).

Safe is still Good; Effective is still Good; Caring is still Good; Responsive is still Good; Well-led is still Good.

• 24 March 2022: Inspection looking at part of the service
• 4 April 2019: Routine inspection, rated Good. This inspection gave the current rating.
• 24 August 2016: Routine inspection, rated Good
• 9 January 2014: Routine inspection
• 13 November 2012: Routine inspection

Read the full report on the CQC website

Source: Care Quality Commission inspection report, summarised by CareAssura. Contains CQC data used under the Open Government Licence.

How Robertson Nursing Home compares in Guildford

Measured against the 35 care homes for older people registered in Guildford. The dark dot is this home.

Size

41 places. Larger than 21 of the 35 homes. The local average is 38 places.

CQC rating

Good. 22 of the 35 homes (63%) are rated Good or Outstanding. Across Surrey the figure is 70%.

Latest report

4 April 2019. 21 of the 35 homes have published a newer inspection report since.

Registered

January 2011. 26 of the 35 homes registered more recently.

Care offered

Nursing and dementia care. Of the 35 homes, 13 offer nursing care and 25 offer dementia care.

Food hygiene

5 out of 5. The top rating, shared by 26 of the 26 homes that have one.

Powered by Orrery Intelligence. Data: CQC register and Food Standards Agency ratings. Counts cover registered care homes for older people in Guildford.

The local picture: Guildford

What the numbers say about care for older people in Guildford, in Surrey.

What care costs in Surrey, per week

Published prices are often starting prices, and come from homes that publish fees, so treat them as a guide. Ask the home for its own price.

• People aged 75 and over: 14,000. Rising to 16,000 by 2035, up 14%
• People aged 85 and over: 4,000. Rising to 5,800 by 2035, up 43%
• Living with dementia, aged 65 and over (estimate): 1,900. Rising to 2,300 by 2035, up 22%
• Dementia diagnosis rate: 66%. The NHS ambition is 67%. Surrey as a whole is 68%.
• Care home beds per 1,000 people aged 75+: 69. Surrey average is 90.
• Care homes, last 12 months: 1 opened, 0 closed. 5 changed owner, covering 271 beds.
• Care home beds filled across Surrey: 88%. The 12 month average is 87%.
• Who pays, across Surrey (estimate): 32% council, 52% self. The rest is NHS funded or other.

Powered by Orrery Intelligence. Market model built 22 October 2026 (ONS 2022 based population projections, dementia estimates, CQC register), published care home prices, council planning records.

Good to know about Robertson Nursing Home

Facts from public registers, and what is close by.

Registered with CQC

24 January 2011, so 15 years.

Food hygiene rating

5 out of 5. Very good. Last inspected by the local council on 2 January 2025.

Run by

Robertson Nursing Home Limited, which runs this service only.

Sources: CQC register, Food Standards Agency, OpenStreetMap contributors. Distances are in a straight line from the postcode, not walking or driving routes.

Local services near Robertson Nursing Home

The closest places to this home, measured in a straight line from its postcode. They are the nearest, not necessarily the ones the home uses. Ask the home which GP, dentist and pharmacy its residents are registered with.

Nearest 24 hour A&E

• Royal Surrey County Hospital, Guildford, 2.9 miles away

It is about 2.9 miles in a straight line from the postcode. The drive is usually longer. In an emergency call 999; the ambulance may take you elsewhere.

Nearest GP practices

• Binscombe Medical Centre, 0.9 miles away
• The Mill Medical Practice, 1.9 miles away
• Guildowns Group Practice, 2.9 miles away

Nearest dentists

• Iosis Dental Clinic, 1.1 miles away (NHS.uk details)
• Mews Dental Clinic, 1.5 miles away (NHS.uk details)
• High Street (Dental Surgery), 1.5 miles away (NHS.uk details)

Nearest pharmacies

• Binscombe Pharmacy, 0.9 miles away
• Boots, 1.4 miles away
• Boots, 1.5 miles away

Nearest railway stations

• Godalming Station, 1.4 miles away
• Farncombe Station, 1.4 miles away
• Milford (Surrey) Station, 2.8 miles away

Around Robertson Nursing Home

• H: Robertson Nursing Home
• A: 24 hour A&E
• G: GP practice
• D: Dentist
• P: Pharmacy
• S: Railway station

Straight line distances, not routes. Places very close to the home are spread out slightly so they can be told apart.

Contains public sector information licensed under the Open Government Licence v3.0. Practice and pharmacy details from the NHS England Organisation Data Service. A&E sites from NHS England A&E data and the Organisation Data Service. Railway stations from the Department for Transport NaPTAN dataset. Distances are straight line and approximate.