Arbrook House Care Home

What the inspectors found

A plain English summary of the Care Quality Commission inspection behind the current rating of Arbrook House Care Home. Report published 26 February 2019.

• 9 January 2019
• 42 places, 41 people were using the service at the time

Safe

People told inspectors they felt safe and secure with staff. Staff understood risks to people and what to do to reduce the risk of injuries. Staff had training in safeguarding, and checks were made before they started work. The provider had procedures for emergencies, and staff understood how to prevent infections.

Effective

People were supported with their health needs, including food and drink. Inspectors found that the risk of dehydration and malnutrition was managed well. Staff had training and supervision, understood the Mental Capacity Act and gained people's consent before care. People's needs were assessed before and after they moved in, and care plans were reviewed regularly.

Caring

Inspectors found that staff and the management team took great steps to put people and their families at the heart of care. People were treated as individuals, with dignity and respect. People and their relatives were at the centre of decisions about their care.

Responsive

Staff found out what people had done in the past and tried to offer activities that mattered to them. There were a range of activities in the service and in the community. Staff made sure people near the end of their lives had care and compassion, and that their last wishes were met where possible. Complaints were used to improve care.

Well-led

Inspectors found a strong, visible person-centred culture. People, relatives and staff said the registered manager and senior staff were supportive and included them in changes. The registered manager worked with families and outside organisations. Systems that checked health and safety and the quality of support had led to changes.

What people told the inspectors

People told inspectors they felt safe and secure with staff. People, relatives and staff said the registered manager and senior staff were supportive and included them in changes to the service.

Since the last inspection

Rated Outstanding in February 2019, up from Good.

Caring moved from Good to Outstanding; Responsive moved from Good to Outstanding; Well-led moved from Good to Outstanding; Safe is still Good; Effective is still Good.

• 9 January 2019: Routine inspection
• 3 August 2016: Routine inspection
• 22 July 2015: Routine inspection
• Date not held: The inspection we found breaches of the
• 28 July 2014: Routine inspection
• 14 February 2014: Inspection looking at part of the service

Read the full report on the CQC website

Source: Care Quality Commission inspection report, summarised by CareAssura. Contains CQC data used under the Open Government Licence.

How Arbrook House Care Home compares in Elmbridge

Measured against the 37 care homes for older people registered in Elmbridge. The dark dot is this home.

Size

44 places. Smaller than 22 of the 37 homes. The local average is 52 places.

CQC rating

Outstanding. 24 of the 37 homes (65%) are rated Good or Outstanding. Across Surrey the figure is 70%.

Latest report

26 February 2019. 27 of the 37 homes have published a newer inspection report since.

Registered

November 2010. One of the longer established homes. 33 of the 37 registered more recently.

Care offered

Nursing care. Of the 37 homes, 15 offer nursing care.

Food hygiene

5 out of 5. The top rating, shared by 24 of the 28 homes that have one.

Powered by Orrery Intelligence. Data: CQC register and Food Standards Agency ratings. Counts cover registered care homes for older people in Elmbridge.

The local picture: Elmbridge

What the numbers say about care for older people in Elmbridge, in Surrey.

What care costs in Surrey, per week

Published prices are often starting prices, and come from homes that publish fees, so treat them as a guide. Ask the home for its own price.

• People aged 75 and over: 14,400. Rising to 16,800 by 2035, up 16%
• People aged 85 and over: 4,500. Rising to 6,500 by 2035, up 44%
• Living with dementia, aged 65 and over (estimate): 2,000. Rising to 2,500 by 2035, up 25%
• Dementia diagnosis rate: 68%. The NHS ambition is 67%. Surrey as a whole is 68%.
• Care home beds per 1,000 people aged 75+: 101. Surrey average is 90.
• Care homes, last 12 months: 1 opened, 0 closed. 7 changed owner, covering 342 beds.
• Care home beds filled across Surrey: 88%. The 12 month average is 87%.
• Who pays, across Surrey (estimate): 32% council, 52% self. The rest is NHS funded or other.

Planned and recent building work within 5 miles

• 4.4 miles: 8 Hollymoor Lane Epsom Surrey. Application for a 5 bed care home through a change of use. Submitted 15 August 2025. Approved 20 October 2025.

Powered by Orrery Intelligence. Market model built 22 October 2026 (ONS 2022 based population projections, dementia estimates, CQC register), published care home prices, council planning records.

Good to know about Arbrook House Care Home

Facts from public registers, and what is close by.

Registered with CQC

15 November 2010, so 15 years.

Food hygiene rating

5 out of 5. Very good. Last inspected by the local council on 23 June 2025.

Run by

Bupa Care Homes (BNH) Limited, which runs 26 adult social care services in England. 21 of the 26 that have a rating are rated Good or Outstanding.

Sources: CQC register, Food Standards Agency, OpenStreetMap contributors. Distances are in a straight line from the postcode, not walking or driving routes.

Local services near Arbrook House Care Home

The closest places to this home, measured in a straight line from its postcode. They are the nearest, not necessarily the ones the home uses. Ask the home which GP, dentist and pharmacy its residents are registered with.

Nearest 24 hour A&E

• Epsom Hospital, Epsom, 4.5 miles away

It is about 4.5 miles in a straight line from the postcode. The drive is usually longer. In an emergency call 999; the ambulance may take you elsewhere.

Nearest GP practices

• Littleton Surgery, 0.7 miles away
• Capelfield Surgery, 1 mile away
• Esher Green Surgery, 1.2 miles away

Nearest dentists

• The Neem Tree, 0.7 miles away (NHS.uk details)
• Lumino Dental Practice Ltd, 0.7 miles away (NHS.uk details)
• Hinchley Wood Practice, 1.5 miles away (NHS.uk details)

Nearest pharmacies

• Claygate Pharmacy, 0.7 miles away
• Central Pharmacy, 0.7 miles away
• Boots, 0.8 miles away

Nearest railway stations

• Claygate Station, 0.7 miles away
• Hinchley Wood Station, 1.5 miles away
• Esher Station, 1.5 miles away

Around Arbrook House Care Home

• H: Arbrook House Care Home
• A: 24 hour A&E
• G: GP practice
• D: Dentist
• P: Pharmacy
• S: Railway station

Straight line distances, not routes. Places very close to the home are spread out slightly so they can be told apart.

Contains public sector information licensed under the Open Government Licence v3.0. Practice and pharmacy details from the NHS England Organisation Data Service. A&E sites from NHS England A&E data and the Organisation Data Service. Railway stations from the Department for Transport NaPTAN dataset. Distances are straight line and approximate.