Ampersand

Ampersand is a nursing home in Rochester, Medway (ME2 4HP). It holds a CQC rating of Requires Improvement.

About Ampersand

Ampersand is a nursing home in Rochester, caring for older people whose health needs have gone beyond what can be managed comfortably at home. Having qualified nurses here at every hour means changes in somebody's condition are picked up early and handled calmly, which often spares a person an avoidable hospital admission. A large part of our work is with people living with dementia. We keep the day unhurried and predictable, we make sure people see faces they recognise and we pay attention to the details that anchor somebody. Respite care is available too, for people recovering after illness and for family carers who need a break. Our most recent overall rating from the Care Quality Commission was requires improvement. We would rather put that in front of you ourselves than leave you to find it elsewhere. We have gone through the findings carefully and our attention has been on the things people feel day to day, consistent routines, accurate records and staff who know each person well enough to notice a change. Anyone considering Ampersand should visit and ask us directly what has changed.

Care provided at Ampersand

Read the full inspection report on the CQC website.

Common questions about Ampersand

Where is Ampersand located?

Ampersand is a nursing home in Rochester, Medway, ME2 4HP. You can view its exact location and get directions from the map on this page.

What type of care does Ampersand provide?

Ampersand is registered to provide nursing and personal care, with support that includes Older person care, Dementia care, Respite care. The full list of services is shown on this page.

What is Ampersand's CQC rating?

Ampersand is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Requires Improvement following its last inspection on 30 April 2024. You can read the full CQC report from the link on this page.

Does Ampersand provide dementia care?

Yes. Ampersand supports people living with dementia. We recommend contacting the home directly to discuss your individual situation.

Does Ampersand offer respite or short-term care?

Yes. Ampersand offers respite and short-term care. Availability changes regularly, so it is best to enquire directly.

Questions families ask about Ampersand

Can Mum or Dad stay here if their dementia gets worse?

Yes. Ampersand is registered for dementia care, so someone whose needs increase can usually stay rather than move.

Is there a nurse on site if health needs change?

Yes. Yes. Ampersand is registered to provide nursing care, so registered nurses are part of the team.

Can they try a short stay before deciding?

Yes. Yes. Ampersand offers respite and short stays, which is a good way to see whether the home is the right fit.

Will they support end of life care, so there is no move at the hardest time?

Ask the home. End of life care is not listed on the register. Ask the manager whether residents can remain in the home with hospice or district nurse support.

Can she bring her cat or dog?

Ask the home. The home has not told us its pet policy yet. Ask directly; some homes allow small pets in residents' rooms or welcome visiting dogs.

Can a couple stay together?

Ask the home. We do not know whether the home has rooms for couples. Ask about shared or adjoining rooms if this matters.

Will the council help pay, or is it self funded only?

Ask the home. The home has not told us which funding it accepts. Most homes take both council funded and self funded residents; ask about council rates and any top up.

Do they take younger adults as well as older people?

No. Ampersand is registered for older people. Younger adults are not listed.

Can I visit before deciding, and are there visiting hours?

Ask the home. Every home should welcome a visit. Call to arrange one, ideally at a mealtime or during an activity, and ask about visiting hours for family.

Typical weekly fees in the South East

Ampersand has not published its fees yet. These are typical weekly fees for the South East, so you know roughly what to expect before you call.

Indicative figures for the South East, not a quote from Ampersand. Actual fees depend on the room, the level of care and how it is funded.

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