West House Care Home

About Us

West House Care Home provides nursing care in Chester le Street, County Durham. We look after older people and younger adults who need skilled nursing, and we take respite bookings for people who need a stay of a few weeks rather than a permanent place.

Having qualified nurses on duty at all hours means we can care for people whose health needs are considerable and usually manage a period of illness here rather than through repeated hospital admissions. Our care staff work alongside the nursing team and know the people living here well enough to notice early when somebody is not their usual self.

Just as much effort goes into keeping this a place where people live rather than are treated. Rooms are people's own, filled with their own furniture and photographs. The day has a shape without being a timetable, there is company for those who want it and quiet for those who do not, and the food is meant to be looked forward to.

Where someone is approaching the end of their life, we plan for it honestly and in their own words, well in advance, so that their wishes and their family's are known rather than guessed at.

Families are welcome and are part of how decisions get made. Our most recent inspection by the Care Quality Commission rated us good overall. Please ring if you would like to look round and meet the team.

Common questions about West House Care Home

Where is West House Care Home located?

West House Care Home is a nursing home in Chester Le Street, County Durham, DH2 3AA. You can view its exact location and get directions from the map on this page.

What type of care does West House Care Home provide?

West House Care Home is registered to provide nursing and personal care, with support that includes Older person care, Younger adults care, Respite care. The full list of services is shown on this page.

What is West House Care Home's CQC rating?

West House Care Home is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Good following its last inspection on 16 November 2022. You can read the full CQC report from the link on this page.

Does West House Care Home offer respite or short-term care?

Yes. West House Care Home offers respite and short-term care. Availability changes regularly, so it is best to enquire directly.

Contact West House Care Home Limited

Phone the home directly, or send an enquiry and we will pass it on.

Care We Offer

• Older Person Care: Support with daily living for older people, from companionship to help with washing, dressing and medication.
• Younger Adults: Care designed around the needs and lifestyle of younger adults (typically 18 to 65).
• Respite Care: Short stays that give family carers a break, or help someone recover after illness or a hospital stay.
• Nursing Care: Round-the-clock care from qualified nurses for residents with medical or complex health needs.

Questions families ask about West House Care Home Limited

Answered from the CQC register where we can. 5 of these the home has not told us yet, so ask when you call.

Can Mum or Dad stay here if their dementia gets worse?

No. West House Care Home Limited is not listed for dementia care on the CQC register. If dementia is likely, choose a home that is, so a second move is not needed later. Source: CQC register

Is there a nurse on site if health needs change?

Yes. West House Care Home Limited is registered to provide nursing care, so registered nurses are part of the team. Source: CQC register

Can they try a short stay before deciding?

Yes. West House Care Home Limited offers respite and short stays, which is a good way to see whether the home is the right fit. Source: CQC register

Will they support end of life care, so there is no move at the hardest time?

Ask the home. End of life care is not listed on the register. Ask the manager whether residents can remain in the home with hospice or district nurse support.

Can she bring her cat or dog?

Ask the home. The home has not told us its pet policy yet. Ask directly; some homes allow small pets in residents' rooms or welcome visiting dogs.

Can a couple stay together?

Ask the home. We do not know whether the home has rooms for couples. Ask about shared or adjoining rooms if this matters.

Will the council help pay, or is it self funded only?

Ask the home. The home has not told us which funding it accepts. Most homes take both council funded and self funded residents; ask about council rates and any top up. Use our funding calculator to check what you might pay.

Do they take younger adults as well as older people?

Yes. West House Care Home Limited supports younger adults as well as older people. Source: CQC register

Can I visit before deciding, and are there visiting hours?

Ask the home. Every home should welcome a visit. Call to arrange one, ideally at a mealtime or during an activity, and ask about visiting hours for family.

Take these with you

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Regulatory Rating

Care Quality Commission (CQC) Rating

• Latest inspection: 16 November 2022
• Report published: 16 November 2022

Overall: Good

• Safe: Good
• Effective: Good
• Caring: Good
• Responsive: Good
• Well-led: Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Ratings are as published by the CQC and may not reflect the current position of the service.

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