Mencap - Surrey and Sussex Supported Living
Mencap - Surrey and Sussex Supported Living is a home care agency in Horsham, West Sussex (RH12 4RU). It holds a CQC rating of Good.
About Mencap - Surrey and Sussex Supported Living
We provide supported living across Surrey and Sussex for adults with learning disabilities and autistic people, working with younger adults and with older people who need support at home. Supported living means the house or flat belongs to the person, not to us. We come in to help with whatever makes living there possible, and the aim is always for somebody to run their own life as far as they are able to. In practice that means the unglamorous things: managing a tenancy, dealing with letters and bills, handling money, shopping and cooking, keeping appointments, getting to work, college or a day somewhere they enjoy, and having staff alongside when something feels beyond facing alone. We start by asking what a person wants their life to look like rather than arriving with a plan. Where someone has grown older in their own home, we adjust what we provide, taking on more help with personal care and health as it is needed, rather than treating a move as the obvious answer. Consistency of staff matters a great deal in this work, particularly for autistic people, so we keep our teams as settled as we can and try not to change arrangements without warning and explanation. Our most recent inspection by the Care Quality Commission rated us good overall. If you are looking for support of this kind for yourself or a member of your family, please get in touch and we will be honest about what we can offer.
Care provided at Mencap - Surrey and Sussex Supported Living
- Older person care
- Learning disability and autism support
- Younger adults care
- Covers approximately 10 miles
- Last CQC inspection: 13 November 2019
Read the full inspection report on the CQC website.
What the inspectors found
A plain English summary of the Care Quality Commission inspection behind the current rating of Mencap - Surrey and Sussex Supported Living. Report published 13 November 2019.
- 3 October 2019
- First assessment of the service
Safe
Inspectors found that systems were in place to keep people safe from abuse and avoidable harm. Risks to people's safety and well-being were identified and monitored. Accidents and incidents were closely monitored. People received their medicines safely and in line with their prescriptions. There were enough staff with the right skills and experience to meet people's needs.
Effective
Inspectors found that people were supported to have maximum choice and control of their lives. Staff supported them in the least restrictive way possible and in their best interests. People had access to healthcare professionals, and staff supported them to monitor their health.
Caring
Inspectors found that people and staff had positive relationships and that staff knew people extremely well. Staff understood people's different communication needs and supported each person in a personalised way. Staff respected people's privacy and independence. People were relaxed with staff.
Responsive
Inspectors found that support was person centred and designed to meet each person's needs and interests. People were supported to make choices about how they spent their time, their food, their finances and their activities. Support focused on giving people as many chances as possible to gain new skills and become more independent.
Well-led
Inspectors found that the service was managed well. People had a positive relationship with the registered manager and the service manager. Staff felt supported, and their contribution was recognised and valued. Quality checks were in place to keep standards up, and continuous learning was part of staff practice.
Since the last inspection
This is the earliest rated inspection report we hold for this service, so there is no earlier rating to compare with.
- 13 November 2019: Routine inspection, rated Good. This inspection gave the current rating.
Read the full report on the CQC website
Source: Care Quality Commission inspection report, summarised by CareAssura. Contains CQC data used under the Open Government Licence.
How Mencap - Surrey and Sussex Supported Living compares in Horsham
Measured against the 25 home care agencies registered in Horsham.
- CQC rating
- Good. 18 of the 25 agencies (72%) are rated Good or Outstanding. Across West Sussex the figure is 63%.
- Latest report
- 13 November 2019. 16 of the 25 agencies have published a newer inspection report since.
- Registered
- October 2018. 17 of the 25 agencies registered more recently.
- Provider
- 61 services. Royal Mencap Society runs 61 adult social care services.
Powered by Orrery Intelligence. Data: CQC register and Food Standards Agency ratings. Counts cover registered home care agencies in Horsham.
The local picture: Horsham
What the numbers say about home care in Horsham, in West Sussex.
What home care costs
| Type of care | What it costs |
|---|---|
| Hourly care visits, South East | £28.00 to £36.96 an hour (Middle half of prices from 24 agencies. Median £32.92. Shown for South East because too few West Sussex agencies publish a rate.) |
| What West Sussex pays | £28.92 an hour (Average hourly rate, October 2026.) |
| Homecare Association minimum price | £34.42 an hour (2026 to 2027. The Association's estimate of the lowest price that covers the cost of delivering care. It is not a legal minimum.) |
| Live in care, England | £1,250 to £1,668 a week (Middle half of prices from 62 agencies. Median £1,455.) |
Published prices come from agencies that publish rates, so treat them as a guide. Ask the agency for its own price.
- People aged 75 and over: 20,000. Rising to 24,600 by 2035, up 23%
- People aged 85 and over: 5,600. Rising to 8,700 by 2035, up 56%
- Living with dementia, aged 65 and over (estimate): 2,600. Rising to 3,400 by 2035, up 31%
- Dementia diagnosis rate: 59%. The NHS ambition is 67%. West Sussex as a whole is 64%.
- Agencies in the borough, last 12 months: 0 opened, 1 closed. 22 registered today.
- Choice of agencies: 79 within 10 miles. In a typical neighbourhood. The nearest is under a mile away (1.0 miles).
Powered by Orrery Intelligence. Market model built 22 October 2026 (ONS 2022 based population projections, dementia estimates, CQC register), published home care rates, Homecare Association.
Good to know about Mencap - Surrey and Sussex Supported Living
Facts from public registers, and what the agency has told us.
- Registered with CQC
- 30 October 2018, so 8 years.
- Run by
- Royal Mencap Society, which runs 61 adult social care services in England. 53 of the 56 that have a rating are rated Good or Outstanding.
- Service type
- Personal care in people's own homes (domiciliary care).
- Where it covers
- Not yet confirmed by the agency. Check that your postcode is covered before you rely on it.
- Live in, overnight and 24 hour care
- Not yet confirmed. The agency can add these when it claims its profile.
Sources: CQC register and the agency's own entries. Anything marked not yet confirmed is shown as unknown rather than guessed.
Common questions about Mencap - Surrey and Sussex Supported Living
Where is Mencap - Surrey and Sussex Supported Living located?
Mencap - Surrey and Sussex Supported Living is a home care agency based in Horsham, West Sussex (RH12 4RU), providing care to people in their own homes within approximately 10 miles of the area.
What type of care does Mencap - Surrey and Sussex Supported Living provide?
Mencap - Surrey and Sussex Supported Living is registered to provide care in people’s own homes, with support that includes Older person care, Learning disability and autism support, Younger adults care. The full list of services is shown on this page.
What is Mencap - Surrey and Sussex Supported Living's CQC rating?
Mencap - Surrey and Sussex Supported Living is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Good following its last inspection on 13 November 2019. You can read the full CQC report from the link on this page.
Questions families ask about Mencap - Surrey and Sussex Supported Living
Can they support someone living with dementia at home?
No. Mencap - Surrey and Sussex Supported Living does not list dementia care on the CQC register. Choose an agency that does if dementia is part of the picture.
Can they help with medication and nursing tasks?
Ask the home. Most home care agencies prompt or give medication but do not provide nursing tasks. Ask what their carers are trained to do.
Do they cover our area?
Yes. Mencap - Surrey and Sussex Supported Living covers roughly 10 miles from Horsham.
Will the council help pay?
Ask the home. The agency has not told us which funding it accepts. Most take both council funded and self funded clients; a direct payment from the council can be used to pay them.
Typical home care fees in the South East
Mencap - Surrey and Sussex Supported Living has not published its fees yet. These are typical hourly rates for the South East, so you know roughly what to expect before you call.
- Home care (per hour): £29 to £35 per hour, typical range
Indicative figures for the South East, not a quote from Mencap - Surrey and Sussex Supported Living. Actual fees depend on the room, the level of care and how it is funded.
Explore more
More home care in Horsham
- Caremark (Arun) — CQC Good
- Premier Nursing — CQC Good
- Gozone Care — CQC Good
- The Sussex Village Homecare Service — CQC Good
- Acre Care — CQC Good
- ADL Care — CQC Good
Browse all home care in Horsham.