Bertie & Bells

Bertie & Bells is a home care agency in Horsham, West Sussex (RH13 5BB). It holds a CQC rating of Good.

About Bertie & Bells

We at Bertie & Bells are proud to provide compassionate home care across Horsham and the surrounding communities of West Sussex, supporting people to live well and safely in the place they know best: their own home. Operating throughout the RH postcode area, our team brings care directly to residents across Horsham and its neighbouring villages. By delivering support in familiar surroundings, we help the people we look after maintain the routines, comforts, and connections that matter most, whether that is a favourite armchair by the window, a beloved garden, or the company of a longtime neighbour. Our care is genuinely person centred, shaped around the individual rather than a one size fits all approach. We support older people who value a little extra help to remain independent, and we offer specialist dementia care that prioritises dignity, reassurance, and gentle consistency for those navigating memory loss. For adults living with learning disabilities or autism, we focus on building trusting relationships and supporting daily life in a way that respects each person's preferences and pace. We also care for individuals managing mental health conditions, physical disabilities, and visual or hearing impairments, adapting our approach to meet sensory and mobility needs thoughtfully. Younger adults requiring tailored support are equally welcomed, with care plans designed around their goals, lifestyle, and aspirations. In practice, this means families can expect carers who take the time to truly know their loved one: their history, their humour, their likes and dislikes. From help with personal care, medication, and meal preparation to companionship, social engagement, and support with appointments, our visits are built around what each person genuinely needs, not a rigid checklist. We are rated Good overall by the Care Quality Commission, with Good ratings across the Safe, Caring, Responsive, and Well led domains. This independent recognition reflects our commitment to safe practice, kind hearted support, and a thoughtfully managed team. The Effective domain was rated Requires Improvement at our most recent inspection, and we take that feedback seriously as an opportunity to keep learning, refining our training, and strengthening the outcomes we deliver for the people in our care. Choosing home care for someone you love is a deeply personal decision, and we understand the weight of that choice. If you would like to learn more about how Bertie & Bells could support your family in Horsham or the wider West Sussex area, we warmly invite you to get in touch. We are here to listen, answer your questions, and help you feel confident about the next step.

Care provided at Bertie & Bells

Read the full inspection report on the CQC website.

How Bertie & Bells Ltd compares in Horsham

Measured against the 25 home care agencies registered in Horsham.

CQC rating
Good. 18 of the 25 agencies (72%) are rated Good or Outstanding. Across West Sussex the figure is 63%.
Latest report
21 November 2018. 18 of the 25 agencies have published a newer inspection report since.
Registered
October 2017. 18 of the 25 agencies registered more recently.
Provider
One service. Bertie & Bells Ltd runs this agency only.

Powered by Orrery Intelligence. Data: CQC register and Food Standards Agency ratings. Counts cover registered home care agencies in Horsham.

The local picture: Horsham

What the numbers say about home care in Horsham, in West Sussex.

What home care costs

Type of careWhat it costs
Hourly care visits, South East£28.00 to £36.96 an hour (Middle half of prices from 24 agencies. Median £32.92. Shown for South East because too few West Sussex agencies publish a rate.)
What West Sussex pays£28.92 an hour (Average hourly rate, October 2026.)
Homecare Association minimum price£34.42 an hour (2026 to 2027. The Association's estimate of the lowest price that covers the cost of delivering care. It is not a legal minimum.)
Live in care, England£1,250 to £1,668 a week (Middle half of prices from 62 agencies. Median £1,455.)

Published prices come from agencies that publish rates, so treat them as a guide. Ask the agency for its own price.

  • People aged 75 and over: 20,000. Rising to 24,600 by 2035, up 23%
  • People aged 85 and over: 5,600. Rising to 8,700 by 2035, up 56%
  • Living with dementia, aged 65 and over (estimate): 2,600. Rising to 3,400 by 2035, up 31%
  • Dementia diagnosis rate: 59%. The NHS ambition is 67%. West Sussex as a whole is 64%.
  • Agencies in the borough, last 12 months: 0 opened, 1 closed. 22 registered today.
  • Choice of agencies: 79 within 10 miles. In a typical neighbourhood. The nearest is under a mile away (1.0 miles).

Powered by Orrery Intelligence. Market model built 22 October 2026 (ONS 2022 based population projections, dementia estimates, CQC register), published home care rates, Homecare Association.

Good to know about Bertie & Bells Ltd

Facts from public registers, and what the agency has told us.

Registered with CQC
6 October 2017, so 9 years.
Run by
Bertie & Bells Ltd, which runs this service only.
Service type
Personal care in people's own homes (domiciliary care).
Where it covers
Not yet confirmed by the agency. Check that your postcode is covered before you rely on it.
Live in, overnight and 24 hour care
Not yet confirmed. The agency can add these when it claims its profile.

Sources: CQC register and the agency's own entries. Anything marked not yet confirmed is shown as unknown rather than guessed.

Common questions about Bertie & Bells

Where is Bertie & Bells located?

Bertie & Bells is a home care agency based in Horsham, West Sussex (RH13 5BB), providing care to people in their own homes within approximately 10 miles of the area.

What type of care does Bertie & Bells provide?

Bertie & Bells is registered to provide care in people’s own homes, with support that includes Older person care, Dementia care, Mental health care, Learning disability and autism support, Physical disability support, Sensory impairment support. The full list of services is shown on this page.

What is Bertie & Bells's CQC rating?

Bertie & Bells is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Good following its last inspection on 21 November 2018. You can read the full CQC report from the link on this page.

Does Bertie & Bells provide dementia care?

Yes. Bertie & Bells supports people living with dementia. We recommend contacting the agency directly to discuss your individual situation.

Questions families ask about Bertie & Bells

Can they support someone living with dementia at home?

Yes. Yes. Bertie & Bells Ltd is registered for dementia care in people's own homes.

Can they help with medication and nursing tasks?

Ask the home. Most home care agencies prompt or give medication but do not provide nursing tasks. Ask what their carers are trained to do.

Do they cover our area?

Yes. Bertie & Bells Ltd covers roughly 10 miles from Horsham.

Will the council help pay?

Ask the home. The agency has not told us which funding it accepts. Most take both council funded and self funded clients; a direct payment from the council can be used to pay them.

Typical home care fees in the South East

Bertie & Bells Ltd has not published its fees yet. These are typical hourly rates for the South East, so you know roughly what to expect before you call.

Indicative figures for the South East, not a quote from Bertie & Bells Ltd. Actual fees depend on the room, the level of care and how it is funded.

Explore more

More home care in Horsham

Browse all home care in Horsham.