Personal Touch Care Services

Personal Touch Care Services is a home care agency in Crawley, West Sussex (RH10 9LU). It holds a CQC rating of Good.

About Personal Touch Care Services

Personal Touch Care provides care and support in people's own homes across Crawley and the surrounding part of West Sussex. We work with older adults, younger adults, people living with dementia, people with physical disabilities, people with loss of sight or hearing, and people working through difficulties with alcohol or drugs. Our task is to make home a workable place to stay when daily life has become hard to manage alone. The help covers washing and dressing, medication, preparing meals and seeing they are eaten, shopping, laundry, getting out to appointments, and the general running of a household. Where somebody is working through difficulties with alcohol or drugs, turning up reliably and without judgement does more good than any technique. A good many people in that situation have been let down before, and rebuilding trust takes consistency rather than good intentions. For people with loss of sight or hearing we adapt how we communicate and how we announce ourselves at the door, since that decides whether a visit is reassuring or startling. We keep the same small teams with the same households as far as the rota allows. Please contact us if you would like to discuss support at home.

Care provided at Personal Touch Care Services

Read the full inspection report on the CQC website.

How Personal Touch Care Services Ltd compares in Crawley

Measured against the 48 home care agencies registered in Crawley.

CQC rating
Good. 20 of the 48 agencies (42%) are rated Good or Outstanding. Across West Sussex the figure is 63%.
Latest report
3 July 2026. 1 of the 48 agencies has published a newer inspection report since.
Registered
October 2024. One of the newer agencies in the area. Only 11 of the 48 have registered more recently.
Provider
One service. Personal Touch Care Services Ltd runs this agency only.

Powered by Orrery Intelligence. Data: CQC register and Food Standards Agency ratings. Counts cover registered home care agencies in Crawley.

The local picture: Crawley

What the numbers say about home care in Crawley, in West Sussex.

What home care costs

Type of careWhat it costs
Hourly care visits, South East£28.00 to £36.96 an hour (Middle half of prices from 24 agencies. Median £32.92. Shown for South East because too few West Sussex agencies publish a rate.)
What West Sussex pays£28.92 an hour (Average hourly rate, October 2026.)
Homecare Association minimum price£34.42 an hour (2026 to 2027. The Association's estimate of the lowest price that covers the cost of delivering care. It is not a legal minimum.)
Live in care, England£1,250 to £1,668 a week (Middle half of prices from 62 agencies. Median £1,455.)

Published prices come from agencies that publish rates, so treat them as a guide. Ask the agency for its own price.

  • People aged 75 and over: 7,700. Rising to 9,400 by 2035, up 22%
  • People aged 85 and over: 2,100. Rising to 2,800 by 2035, up 32%
  • Living with dementia, aged 65 and over (estimate): 1,100. Rising to 1,300 by 2035, up 22%
  • Dementia diagnosis rate: 53%. The NHS ambition is 67%. West Sussex as a whole is 64%.
  • Agencies in the borough, last 12 months: 1 opened, 2 closed. 48 registered today.
  • Choice of agencies: 114 within 10 miles. In a typical neighbourhood. The nearest is under a mile away (0.6 miles).

Powered by Orrery Intelligence. Market model built 22 October 2026 (ONS 2022 based population projections, dementia estimates, CQC register), published home care rates, Homecare Association.

Good to know about Personal Touch Care Services Ltd

Facts from public registers, and what the agency has told us.

Registered with CQC
15 October 2024, so 2 years.
Run by
Personal Touch Care Services Ltd, which runs this service only.
Service type
Personal care in people's own homes (domiciliary care).
Where it covers
Not yet confirmed by the agency. Check that your postcode is covered before you rely on it.
Live in, overnight and 24 hour care
Not yet confirmed. The agency can add these when it claims its profile.

Sources: CQC register and the agency's own entries. Anything marked not yet confirmed is shown as unknown rather than guessed.

Common questions about Personal Touch Care Services

Where is Personal Touch Care Services located?

Personal Touch Care Services is a home care agency based in Crawley, West Sussex (RH10 9LU), providing care to people in their own homes within approximately 10 miles of the area.

What type of care does Personal Touch Care Services provide?

Personal Touch Care Services is registered to provide care in people’s own homes, with support that includes Older person care, Dementia care, Physical disability support, Sensory impairment support, Younger adults care, Substance misuse support. The full list of services is shown on this page.

What is Personal Touch Care Services's CQC rating?

Personal Touch Care Services is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Good following its last inspection on 3 July 2026. You can read the full CQC report from the link on this page.

Does Personal Touch Care Services provide dementia care?

Yes. Personal Touch Care Services supports people living with dementia. We recommend contacting the agency directly to discuss your individual situation.

Questions families ask about Personal Touch Care Services

Can they support someone living with dementia at home?

Yes. Yes. Personal Touch Care Services Ltd is registered for dementia care in people's own homes.

Can they help with medication and nursing tasks?

Ask the home. Most home care agencies prompt or give medication but do not provide nursing tasks. Ask what their carers are trained to do.

Do they cover our area?

Yes. Personal Touch Care Services Ltd covers roughly 10 miles from Crawley.

Will the council help pay?

Ask the home. The agency has not told us which funding it accepts. Most take both council funded and self funded clients; a direct payment from the council can be used to pay them.

Typical home care fees in the South East

Personal Touch Care Services Ltd has not published its fees yet. These are typical hourly rates for the South East, so you know roughly what to expect before you call.

Indicative figures for the South East, not a quote from Personal Touch Care Services Ltd. Actual fees depend on the room, the level of care and how it is funded.

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