Caretouch

Logo of Caretouch Burgess Hill, a home care agency in Burgess Hill, West Sussex, offering older person care, dementia care, physical disability support and younger adults care.

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About Us

At Caretouch Burgess Hill, we provide home care to people living in Burgess Hill and the surrounding areas of West Sussex. Our work centres on supporting people in the place that matters most to them — their own home — and we take that responsibility seriously.

We work with older adults, younger adults, and people living with dementia or a physical disability. Every person we support has their own routines, preferences and ways of doing things, and our role is to fit around those rather than ask people to fit around us. Whether someone needs a short visit each day or more involved support throughout the week, we aim to make sure the care they receive feels consistent and genuinely helpful.

We are proud that our most recent Care Quality Commission inspection resulted in a rating of Good. That outcome reflects the day to day work of our care staff and the relationships they build with the people they support. We do not take that lightly, and we continue to look for ways to maintain and improve on the standard of care we provide.

Dementia care is an area we give particular thought to. Supporting someone living with dementia well means understanding how the condition affects each individual differently, and making sure our approach is calm, familiar and reassuring. We work closely with families too, because good care rarely stops at the front door.

If you are looking into home care options for yourself or for someone you love, we are happy to have an honest conversation about what support might look like and whether we are the right fit. There is no pressure, and we would rather take the time to get things right from the start.

You are welcome to get in touch with our team in Burgess Hill at any point.

Common questions about Caretouch

Where is Caretouch located?

Caretouch is a home care agency based in Burgess Hill, West Sussex (RH15 9QU), providing care to people in their own homes within approximately 10 miles of the area.

What type of care does Caretouch provide?

Caretouch is registered to provide care in people’s own homes, with support that includes Older person care, Dementia care, Physical disability support, Younger adults care. The full list of services is shown on this page.

What is Caretouch's CQC rating?

Caretouch is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Good following its last inspection on 21 September 2021. You can read the full CQC report from the link on this page.

Does Caretouch provide dementia care?

Yes. Caretouch supports people living with dementia. We recommend contacting the agency directly to discuss your individual situation.

Coverage Area

Within 10 miles of Burgess Hill

This agency provides care within approximately 10 miles of their Burgess Hill office. Radius is approximate — claim to update

Contact Caretouch Burgess Hill

Phone the agency directly, or send an enquiry and we will pass it on.

Care We Offer

  • Older Person Care: Support with daily living for older people, from companionship to help with washing, dressing and medication.
  • Dementia: Specialist support for people living with dementia, in a calm, familiar setting with trained staff.
  • Physical Disability: Accessible facilities and practical help with mobility, personal care and daily tasks.
  • Younger Adults: Care designed around the needs and lifestyle of younger adults (typically 18 to 65).

More about the care at Caretouch Burgess Hill

What each type of care involves, and the questions worth asking when you call or visit.

Older Person Care

A wash, clean clothes, tablets at the right time and a few minutes of conversation cover most of what is needed. Caretouch Burgess Hill in Burgess Hill is registered to provide personal care at home for older people. Ask how long a visit lasts and what the carer does within it, because that governs everything else. Ask whether the same team attends each week, how absences are covered, and whether early and late calls are available. Rates in the South East commonly fall between £29 and £35 an hour. West Sussex can assess whether a package should be council funded or arranged by direct payment.

Dementia

Reassurance delivered by a familiar person is the most useful thing in dementia care at home. Caretouch Burgess Hill is registered for dementia care, a permission describing scope and not method. Ask how many different carers would visit in a month and whether call times are kept steady. Ask what carers do when help is refused, when food is left, or when someone has wandered out. Ask also how the agency tells the family what it sees, and when it would suggest more support.

Physical Disability

Hoists, slings and shower chairs only help when the people using them have been properly trained. Caretouch Burgess Hill is registered to support adults with a physical disability. Ask how carers are trained on the equipment in the house, whether two attend for transfers, and how the agency works with occupational therapy.

Younger Adults

Needing help in your twenties or thirties is a different proposition from needing it in your eighties. Caretouch Burgess Hill is registered to work with adults under sixty five. Ask how flexibly visits can be timed, how carers are matched, and what support exists for study, work and travel.

Regulatory Rating

Care Quality Commission (CQC) Rating

  • Latest inspection: 21 September 2021
  • Report published: 21 September 2021

Overall: Good

  • Safe: Good
  • Effective: Good
  • Caring: Good
  • Responsive: Good
  • Well-led: Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Ratings are as published by the CQC and may not reflect the current position of the service.

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