Positive Care Link

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About Us

We at Positive Care Link are proud to provide compassionate home care across London, supporting individuals in the comfort and familiarity of their own homes throughout Tower Hamlets and the surrounding areas of the E postcode.

Our care is delivered where it matters most: at home. Rather than asking people to adjust to an unfamiliar environment, our team comes to you, respecting the routines, memories, and personal touches that make a house feel like home. Operating across the vibrant and diverse borough of Tower Hamlets, we understand the unique needs of the local community and tailor our support to reflect the individuality of every person we visit.

The people we care for come from all walks of life, and our specialisms reflect that breadth. We support older people who wish to remain independent at home, whilst also offering dedicated dementia care that focuses on preserving dignity, familiarity, and calm. For adults living with learning disabilities or autism, we provide patient, person centred support that encourages confidence and autonomy. We also work with individuals experiencing mental health challenges, physical disabilities, and younger adults navigating complex circumstances, as well as those affected by alcohol or drug misuse. In practice, this means our care plans are never one size fits all. Each visit is shaped around the person, whether that involves help with personal care, medication support, companionship, meal preparation, or simply being a reassuring presence during the day.

For families, this approach offers something invaluable: peace of mind. Knowing that a loved one is being supported by carers who understand their particular needs, and who treat them with warmth and respect, can transform daily life for everyone involved.

Our most recent CQC inspection, carried out in December 2022, rated us as Requires Improvement overall. Within that assessment, we were pleased to be rated Good for being Effective, Caring, and Responsive, a reflection of the genuine relationships our carers build and the meaningful outcomes they help achieve. The inspection also identified areas where we needed to strengthen our practice, particularly around Safe care and being Well led, and we have taken those findings seriously. We are committed to continuous improvement and to being transparent with the families who trust us.

If you are exploring home care options in Tower Hamlets or the wider East London area, we warmly invite you to get in touch. Choosing care for yourself or someone you love is a deeply personal decision, and we are here to answer your questions, listen to your concerns, and help you understand whether our support is the right fit. Please reach out to arrange a conversation, and let us show you how thoughtful, tailored care at home can make all the difference.

Common questions about Positive Care Link

Where is Positive Care Link located?

Positive Care Link is a home care agency based in London, Tower Hamlets (E2 6HG), providing care to people in their own homes within approximately 10 miles of the area.

What type of care does Positive Care Link provide?

Positive Care Link is registered to provide care in people’s own homes, with support that includes Older person care, Dementia care, Mental health care, Learning disability and autism support, Physical disability support, Younger adults care. The full list of services is shown on this page.

What is Positive Care Link's CQC rating?

Positive Care Link is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Requires Improvement following its last inspection on 13 December 2022. You can read the full CQC report from the link on this page.

Does Positive Care Link provide dementia care?

Yes. Positive Care Link supports people living with dementia. We recommend contacting the agency directly to discuss your individual situation.

Coverage Area

Within 10 miles of London

This agency provides care within approximately 10 miles of their London office. Radius is approximate — claim to update

Contact Positive Care Link

Phone the agency directly, or send an enquiry and we will pass it on.

Care We Offer

  • Older Person Care: Support with daily living for older people, from companionship to help with washing, dressing and medication.
  • Dementia: Specialist support for people living with dementia, in a calm, familiar setting with trained staff.
  • Learning Disability / Autism: Person-centred support that helps people with a learning disability or autism live as independently as possible.
  • Mental Health: Support for people managing a mental health condition, with routines that promote stability and wellbeing.
  • Physical Disability: Accessible facilities and practical help with mobility, personal care and daily tasks.
  • Alcohol / Drug Misuse: Supportive care for people in recovery from alcohol or drug dependency.
  • Younger Adults: Care designed around the needs and lifestyle of younger adults (typically 18 to 65).

Regulatory Rating

Care Quality Commission (CQC) Rating

  • Latest inspection: 13 December 2022
  • Report published: 13 December 2022

Overall: Requires Improvement

  • Safe: Requires Improvement
  • Effective: Good
  • Caring: Good
  • Responsive: Good
  • Well-led: Requires Improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Ratings are as published by the CQC and may not reflect the current position of the service.

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