Branch

Logo of Thurrock Branch, a home care agency in Grays, Thurrock, offering older person care, dementia care, mental health care and learning disability and autism support.

Branch is a home care agency in Grays, Thurrock (RM16 3HS). It holds a CQC rating of Good.

About Branch

Our Thurrock branch provides care and support to people in their own homes in Grays and across the wider borough. We visit older people and younger adults, including people living with dementia or with mental ill health, people with a learning disability, people who are autistic, people with a physical disability and people with a visual or hearing impairment. Home care has to fit the household it is going into, so we begin with a visit and a proper conversation rather than a form. We want to know how the day works at the moment, where it becomes difficult and what help would actually be welcome. From that we agree a written plan with the person and, if they wish, with their family, and we change it whenever circumstances do. Visits can include help with getting up or settling at night, washing and dressing, prompting or assisting with medication, preparing meals, keeping the house in order and getting out to appointments or the shops. We plan rotas to keep the same carers going to the same homes. That is how trust is built and how a carer comes to notice when somebody is off colour or eating less than usual. Our most recent overall rating from the Care Quality Commission is good. If you are looking at care at home in Thurrock, please get in touch for a straightforward conversation.

Care provided at Branch

Read the full inspection report on the CQC website.

Common questions about Branch

Where is Branch located?

Branch is a home care agency based in Grays, Thurrock (RM16 3HS), providing care to people in their own homes within approximately 10 miles of the area.

What type of care does Branch provide?

Branch is registered to provide care in people’s own homes, with support that includes Older person care, Dementia care, Mental health care, Learning disability and autism support, Physical disability support, Sensory impairment support. The full list of services is shown on this page.

What is Branch's CQC rating?

Branch is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Good following its last inspection on 26 February 2019. You can read the full CQC report from the link on this page.

Does Branch provide dementia care?

Yes. Branch supports people living with dementia. We recommend contacting the agency directly to discuss your individual situation.

Questions families ask about Branch

Can they support someone living with dementia at home?

Yes. Yes. Thurrock Branch is registered for dementia care in people's own homes.

Can they help with medication and nursing tasks?

Ask the home. Most home care agencies prompt or give medication but do not provide nursing tasks. Ask what their carers are trained to do.

Do they cover our area?

Yes. Thurrock Branch covers roughly 10 miles from Grays.

Will the council help pay?

Ask the home. The agency has not told us which funding it accepts. Most take both council funded and self funded clients; a direct payment from the council can be used to pay them.

Typical home care fees in the East

Thurrock Branch has not published its fees yet. These are typical hourly rates for the East, so you know roughly what to expect before you call.

Indicative figures for the East, not a quote from Thurrock Branch. Actual fees depend on the room, the level of care and how it is funded.

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