Cera

Cera is a home care agency in Jarrow, South Tyneside (NE32 3DT). It holds a CQC rating of Requires Improvement.

About Cera

We are the South Tyneside team of Cera, supporting people in their own homes in Jarrow and across the borough. The people we visit cover a broad range. Most are older adults, a good number living with dementia. We also support people with a learning disability, autistic people, people managing a mental health condition, people with a physical disability, and people who are blind, partially sighted, deaf or hard of hearing. Often somebody has more than one of those at once, and it is usually the combination that makes managing alone stop being possible. We look at the household as it really is rather than at a list of tasks. Who else lives there and how worn out they are. What the person can still do and would be insulted to have taken over. Which part of the day has actually broken down. From that we agree what we will do, write it in plain language, and change it when circumstances change. Visits cover personal care, medicines, meals, housework, shopping, appointments and company, from half an hour upwards, and we aim to send the same few workers to each household. Our overall rating from the Care Quality Commission is good. Ring us and we will come out and listen before suggesting anything.

Care provided at Cera

Read the full inspection report on the CQC website.

Common questions about Cera

Where is Cera located?

Cera is a home care agency based in Jarrow, South Tyneside (NE32 3DT), providing care to people in their own homes within approximately 10 miles of the area.

What type of care does Cera provide?

Cera is registered to provide care in people’s own homes, with support that includes Older person care, Dementia care, Mental health care, Learning disability and autism support, Physical disability support, Sensory impairment support. The full list of services is shown on this page.

What is Cera's CQC rating?

Cera is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Requires Improvement following its last inspection on 18 September 2026. You can read the full CQC report from the link on this page.

Does Cera provide dementia care?

Yes. Cera supports people living with dementia. We recommend contacting the agency directly to discuss your individual situation.

Questions families ask about Cera

Can they support someone living with dementia at home?

Yes. Yes. Cera South Tyneside is registered for dementia care in people's own homes.

Can they help with medication and nursing tasks?

Ask the home. Most home care agencies prompt or give medication but do not provide nursing tasks. Ask what their carers are trained to do.

Do they cover our area?

Yes. Cera South Tyneside covers roughly 10 miles from Jarrow.

Will the council help pay?

Ask the home. The agency has not told us which funding it accepts. Most take both council funded and self funded clients; a direct payment from the council can be used to pay them.

Typical home care fees in the North East

Cera South Tyneside has not published its fees yet. These are typical hourly rates for the North East, so you know roughly what to expect before you call.

Indicative figures for the North East, not a quote from Cera South Tyneside. Actual fees depend on the room, the level of care and how it is funded.

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