KE 247 Support Services

KE 247 Support Services is a home care agency in Birmingham, Solihull (B37 7TP). It holds a CQC rating of Requires Improvement.

About KE 247 Support Services

We at KE 247 Support are a home care provider based in Birmingham, delivering personalised support to individuals across the local community and the wider Solihull area. Our focus is on helping people live safely and comfortably in the place they know best: their own home. Operating from the B postcode area, we bring our care directly to residents throughout Birmingham and Solihull. Because our support is delivered in your own familiar surroundings, there is no need to adjust to a new environment or leave behind treasured belongings, neighbours, or daily routines. Whether you live in a family house, a bungalow, or a flat, our team works around your space and your preferences, fitting our visits into the rhythm of your day rather than the other way around. The people we support come from many walks of life, and our specialisms reflect that breadth. We provide older person care for those who simply need a helping hand to remain independent, as well as dedicated dementia care for individuals whose memory and cognition require a gentler, more patient approach. For adults living with a learning disability or autism, we offer support that respects individual communication styles, sensory needs, and personal goals. We also assist people managing mental health conditions, those with physical disabilities, individuals with visual or hearing impairments, and younger adults who benefit from tailored support to build confidence and independence. In practice, this means our care can range from companionship and help with meals through to assistance with personal care, medication prompts, mobility support, and accompanying people to appointments or community activities. For families, it means reassurance that a familiar and consistent team is checking in on a loved one, noticing changes early, and communicating openly about how things are going. We understand that inviting someone into a family member's home is a matter of trust, and we take that responsibility seriously. Our most recent CQC inspection, carried out in May 2022, resulted in an overall rating of Requires Improvement. We want to be transparent about what this means. Inspectors rated us Good in the Caring and Responsive domains, recognising the compassion of our team and our ability to respond to the individual needs of the people we support. The areas identified for improvement sat within the Safe, Effective, and Well led domains, and we have taken this feedback seriously as a roadmap for strengthening our practice. We believe honesty about our journey matters more than glossing over it, and we welcome open conversations with families about the steps we are taking. If you are exploring home care options for yourself or someone you love in Birmingham or Solihull, we would be glad to hear from you. Please get in touch to discuss your situation, ask any questions you may have, and find out whether our support could be the right fit for your family. Choosing care is a significant decision, and we are here to help you make it with clarity and confidence.

Care provided at KE 247 Support Services

Read the full inspection report on the CQC website.

Common questions about KE 247 Support Services

Where is KE 247 Support Services located?

KE 247 Support Services is a home care agency based in Birmingham, Solihull (B37 7TP), providing care to people in their own homes within approximately 10 miles of the area.

What type of care does KE 247 Support Services provide?

KE 247 Support Services is registered to provide care in people’s own homes, with support that includes Older person care, Dementia care, Mental health care, Learning disability and autism support, Physical disability support, Sensory impairment support. The full list of services is shown on this page.

What is KE 247 Support Services's CQC rating?

KE 247 Support Services is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Requires Improvement following its last inspection on 10 May 2022. You can read the full CQC report from the link on this page.

Does KE 247 Support Services provide dementia care?

Yes. KE 247 Support Services supports people living with dementia. We recommend contacting the agency directly to discuss your individual situation.

Questions families ask about KE 247 Support Services

Can they support someone living with dementia at home?

Yes. Yes. KE 247 Support Services is registered for dementia care in people's own homes.

Can they help with medication and nursing tasks?

Ask the home. Most home care agencies prompt or give medication but do not provide nursing tasks. Ask what their carers are trained to do.

Do they cover our area?

Yes. KE 247 Support Services covers roughly 10 miles from Birmingham.

Will the council help pay?

Ask the home. The agency has not told us which funding it accepts. Most take both council funded and self funded clients; a direct payment from the council can be used to pay them.

Typical home care fees in the West Midlands

KE 247 Support Services has not published its fees yet. These are typical hourly rates for the West Midlands, so you know roughly what to expect before you call.

Indicative figures for the West Midlands, not a quote from KE 247 Support Services. Actual fees depend on the room, the level of care and how it is funded.

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