Newbus

Newbus is a home care agency in Middlesbrough, Redcar and Cleveland (TS6 6UT). It holds a CQC rating of Good.

About Newbus

At Newbus Middlesbrough, we provide home care across Middlesbrough, Redcar and Cleveland, supporting people to live well in the comfort of their own homes. We work with older adults, younger adults, people living with dementia and those experiencing mental health challenges, tailoring our support to each person as an individual rather than fitting them into a one size fits all approach. We know that inviting a care agency into your home is a significant decision, and we take that trust seriously. Our team works hard to build genuine relationships with the people we support and their families, taking the time to understand what matters most to each person, how they like their day to look and what independence means to them. Good care is not just about the practical tasks; it is about how someone feels at the end of a visit. For those living with dementia, we understand how important familiarity and consistency are, so we focus on continuity and on communicating in ways that feel calm and reassuring. When supporting people with mental health needs, we take a thoughtful, unhurried approach, following the lead of the person we are working with rather than imposing a fixed routine. We are proud that our most recent Care Quality Commission inspection rated us as good across the board. That matters to us, not as a badge to display, but because it reflects the consistent effort our team puts in day to day to make sure the people we support are safe, well looked after and treated with respect. If you are looking for home care in Middlesbrough or the wider Redcar and Cleveland area, we would be very happy to have a conversation about how we might be able to help. Every enquiry is handled with care and without pressure.

Care provided at Newbus

Read the full inspection report on the CQC website.

Common questions about Newbus

Where is Newbus located?

Newbus is a home care agency based in Middlesbrough, Redcar and Cleveland (TS6 6UT), providing care to people in their own homes within approximately 10 miles of the area.

What type of care does Newbus provide?

Newbus is registered to provide care in people’s own homes, with support that includes Older person care, Dementia care, Mental health care, Younger adults care. The full list of services is shown on this page.

What is Newbus's CQC rating?

Newbus is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Good following its last inspection on 15 January 2025. You can read the full CQC report from the link on this page.

Does Newbus provide dementia care?

Yes. Newbus supports people living with dementia. We recommend contacting the agency directly to discuss your individual situation.

Questions families ask about Newbus

Can they support someone living with dementia at home?

Yes. Yes. Newbus Middlesbrough is registered for dementia care in people's own homes.

Can they help with medication and nursing tasks?

Ask the home. Most home care agencies prompt or give medication but do not provide nursing tasks. Ask what their carers are trained to do.

Do they cover our area?

Yes. Newbus Middlesbrough covers roughly 10 miles from Middlesbrough.

Will the council help pay?

Ask the home. The agency has not told us which funding it accepts. Most take both council funded and self funded clients; a direct payment from the council can be used to pay them.

Typical home care fees in the North East

Newbus Middlesbrough has not published its fees yet. These are typical hourly rates for the North East, so you know roughly what to expect before you call.

Indicative figures for the North East, not a quote from Newbus Middlesbrough. Actual fees depend on the room, the level of care and how it is funded.

More about the care at Newbus

Dementia Care at Newbus

Continuity and communicating in ways that feel calm and reassuring are what this agency says it focuses on for dementia. That is the right pair, since home care there depends on visits arriving when expected and a carer the person already knows at the door. Its good rating from January 2025 lends some weight to the claim, being recent. The test in practice is how the rota copes with sickness and holidays. Ask what dementia training carers receive, what they do when someone is distressed or will not let them in, and how the plan is revised as the condition advances.

Home Care at Newbus

An hour of home care in the North East typically costs £24 to £29, which is a regional indication rather than this agency's own rate. Newbus Middlesbrough is registered to provide personal care in people's own homes across Middlesbrough, Redcar and Cleveland, for older people, younger adults, dementia and mental health. It says it tailors support to each person rather than fitting them into a single approach. Redcar and Cleveland council carries out the assessment where someone may qualify for help with the cost. Ask what the minimum visit length is, how travel time is charged, and what notice is needed to change a rota.

Older Person Care at Newbus

An inspection in January 2025 left Newbus Middlesbrough with a good rating, which is recent enough to rely on. For older people the work covers washing and dressing, medication prompts, meals and the company a regular visit brings. The agency says good care is not just about practical tasks but about how somebody feels at the end of a visit, which is an unusually honest way to put it. It also says it tries to understand how each person likes their day to look. Ask how many carers would attend one household in a fortnight, how late a call can be arranged, and who can be reached in the evening.

Mental Health at Newbus

A thoughtful, unhurried approach that follows the lead of the person rather than imposing a fixed routine is how this agency describes its mental health work. That is closer to what usually helps than most descriptions manage. Ask who on the team has mental health experience, what happens in a crisis outside office hours, and how the agency works with community mental health services.

Younger Adults at Newbus

Understanding what independence means to each person is something this agency names directly, and for an adult under 65 it usually means fitting care round work or study. Visit times built for an older day seldom suit a timetable. Ask how early and how late carers can call across Middlesbrough, and whether the same small group can follow a week that changes.

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