Comfort Call

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About Us

Comfort Call provides support at home for people in Nottingham and the surrounding area. The people we visit include older people, many of them living with dementia, as well as younger adults, people with a physical disability, people with sight or hearing loss and people managing mental health conditions.

Everything starts with a conversation in your own home about your routine, your preferences and where help would make the biggest difference. Visits can cover personal care and medication, cooking, shopping and housework, support to get out into the community, or company for somebody who sees very few people in a week. We try to keep the same small group of carers going to the same people, because a familiar face at the door changes the character of the whole visit.

We should be open with you about where we stand. The Care Quality Commission most recently judged that we require improvement overall. We did not dispute the findings. We have a plan of work in place, we are progressing it and we are reporting on that progress to the inspectors and to the local authority. We would far rather tell you this plainly than have you find it out afterwards, and we are happy to go through what has changed and what is still outstanding.

If you are considering care at home for yourself or a relative, please ring us and ask the difficult questions. Anybody arranging care for someone they love should be asking them, and we will answer honestly.

Common questions about Comfort Call

Where is Comfort Call located?

Comfort Call is a home care agency based in Nottingham, Nottinghamshire (NG15 0ED), providing care to people in their own homes within approximately 10 miles of the area.

What type of care does Comfort Call provide?

Comfort Call is registered to provide care in people’s own homes, with support that includes Older person care, Dementia care, Mental health care, Physical disability support, Sensory impairment support, Younger adults care. The full list of services is shown on this page.

What is Comfort Call's CQC rating?

Comfort Call is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Requires Improvement following its last inspection on 21 September 2023. You can read the full CQC report from the link on this page.

Does Comfort Call provide dementia care?

Yes. Comfort Call supports people living with dementia. We recommend contacting the agency directly to discuss your individual situation.

Coverage Area

Within 10 miles of Nottingham

This agency provides care within approximately 10 miles of their Nottingham office. Radius is approximate — claim to update

Contact Comfort Call Nottingham

Phone the agency directly, or send an enquiry and we will pass it on.

Care We Offer

  • Older Person Care: Support with daily living for older people, from companionship to help with washing, dressing and medication.
  • Dementia: Specialist support for people living with dementia, in a calm, familiar setting with trained staff.
  • Mental Health: Support for people managing a mental health condition, with routines that promote stability and wellbeing.
  • Physical Disability: Accessible facilities and practical help with mobility, personal care and daily tasks.
  • Visual / Hearing Impairment: Tailored support and adaptations for residents living with sight or hearing loss.
  • Younger Adults: Care designed around the needs and lifestyle of younger adults (typically 18 to 65).

Regulatory Rating

Care Quality Commission (CQC) Rating

  • Latest inspection: 21 September 2023
  • Report published: 21 September 2023

Overall: Requires Improvement

  • Safe: Requires Improvement
  • Effective: Requires Improvement
  • Caring: Good
  • Responsive: Requires Improvement
  • Well-led: Requires Improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Ratings are as published by the CQC and may not reflect the current position of the service.

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