Crystle Home Support
Crystle Home Support is a home care agency in London, Newham (E6 1LR).
Newly registered with the CQC, September 2026. No inspection rating has been published yet.
About Crystle Home Support
Crystle Home Support is a home care agency in Newham, east London, supporting people in their own homes. We work with older people and younger adults, with people living with dementia, with people who have mental health needs, with people living with a physical disability, with people affected by an eating disorder and with people whose lives have been touched by alcohol or drug misuse. Newham is dense, busy and extremely mixed, and so is our caseload. That rules out working from a template. An older person living with dementia, a young adult discharged after a mental health crisis and somebody rebuilding a life after years of drinking need entirely different things, and the only way to get any of it right is to ask rather than assume. We assess properly and we match carers to people deliberately. The practical work covers personal care, medication, meals, help to move safely about a flat that was never designed for it, and support to keep appointments and routines from slipping. Where specialist teams are already involved, as they usually are with eating disorders and with recovery from substance use, we work to the clinical plan and we do not improvise around it. We also leave the moralising at the door. We do not yet hold an overall rating from the Care Quality Commission. Call us and we will be honest about what we can take on and what we cannot.
Care provided at Crystle Home Support
- Older person care
- Dementia care
- Mental health care
- Physical disability support
- Younger adults care
- Eating disorder support
- Substance misuse support
- Covers approximately 10 miles
Read the full inspection report on the CQC website.
How Crystle Home Support Ltd compares in Newham
Measured against the 91 home care agencies registered in Newham.
- CQC rating
- Not yet rated. 41 of the 91 agencies (45%) are rated Good or Outstanding.
- Registered
- September 2026. One of the newer agencies in the area. Only 0 of the 91 have registered more recently.
- Provider
- One service. Crystle Home Support Ltd runs this agency only.
Powered by Orrery Intelligence. Data: CQC register and Food Standards Agency ratings. Counts cover registered home care agencies in Newham.
The local picture: Newham
What the numbers say about home care in Newham.
What home care costs
| Type of care | What it costs |
|---|---|
| Hourly care visits, London | £22.88 to £30.05 an hour (Middle half of prices from 16 agencies. Median £24.48. Shown for London because too few Newham agencies publish a rate.) |
| What Newham pays | £23.56 an hour (Average hourly rate, October 2026.) |
| Homecare Association minimum price | £34.42 an hour (2026 to 2027. The Association's estimate of the lowest price that covers the cost of delivering care. It is not a legal minimum.) |
| Live in care, England | £1,250 to £1,668 a week (Middle half of prices from 62 agencies. Median £1,455.) |
Published prices come from agencies that publish rates, so treat them as a guide. Ask the agency for its own price.
- People aged 75 and over: 10,700. Rising to 14,400 by 2035, up 34%
- People aged 85 and over: 2,800. Rising to 3,300 by 2035, up 17%
- Living with dementia, aged 65 and over (estimate): 1,500. Rising to 2,000 by 2035, up 29%
- Dementia diagnosis rate: 64%. The NHS ambition is 67%.
- Agencies in the borough, last 12 months: 4 opened, 6 closed. 86 registered today.
- Choice of agencies: 1309 within 10 miles. In a typical neighbourhood. The nearest is under a mile away (0.2 miles).
Powered by Orrery Intelligence. Market model built 22 October 2026 (ONS 2022 based population projections, dementia estimates, CQC register), published home care rates, Homecare Association.
Good to know about Crystle Home Support Ltd
Facts from public registers, and what the agency has told us.
- Registered with CQC
- 17 September 2026, less than a year ago.
- Run by
- Crystle Home Support Ltd, which runs this service only.
- Service type
- Personal care in people's own homes (domiciliary care).
- Where it covers
- Not yet confirmed by the agency. Check that your postcode is covered before you rely on it.
- Live in, overnight and 24 hour care
- Not yet confirmed. The agency can add these when it claims its profile.
Sources: CQC register and the agency's own entries. Anything marked not yet confirmed is shown as unknown rather than guessed.
Common questions about Crystle Home Support
Where is Crystle Home Support located?
Crystle Home Support is a home care agency based in London, Newham (E6 1LR), providing care to people in their own homes within approximately 10 miles of the area.
What type of care does Crystle Home Support provide?
Crystle Home Support is registered to provide care in people’s own homes, with support that includes Older person care, Dementia care, Mental health care, Physical disability support, Younger adults care, Eating disorder support. The full list of services is shown on this page.
Does Crystle Home Support provide dementia care?
Yes. Crystle Home Support supports people living with dementia. We recommend contacting the agency directly to discuss your individual situation.
Questions families ask about Crystle Home Support
Can they support someone living with dementia at home?
Yes. Yes. Crystle Home Support Ltd is registered for dementia care in people's own homes.
Can they help with medication and nursing tasks?
Ask the home. Most home care agencies prompt or give medication but do not provide nursing tasks. Ask what their carers are trained to do.
Do they cover our area?
Yes. Crystle Home Support Ltd covers roughly 10 miles from London.
Will the council help pay?
Ask the home. The agency has not told us which funding it accepts. Most take both council funded and self funded clients; a direct payment from the council can be used to pay them.
Typical home care fees in the London
Crystle Home Support Ltd has not published its fees yet. These are typical hourly rates for the London, so you know roughly what to expect before you call.
- Home care (per hour): £30 to £36 per hour, typical range
Indicative figures for the London, not a quote from Crystle Home Support Ltd. Actual fees depend on the room, the level of care and how it is funded.
More about the care at Crystle Home Support
Dementia Care at Crystle Home Support
Matching carers to people deliberately, rather than working from a template, is how this agency describes its method, and it says the only way to get any of it right is to ask rather than assume. Dementia sits on the Newham registration, which confirms the need it may take on and nothing about the quality of a visit. What usually helps is a familiar face, a predictable order to things and carers who can read distress early. Since none of that is visible on a register, ask how refusal and agitation are handled, what is done if somebody leaves the flat, and how changes get recorded. Ask at what point the agency would say visiting care is no longer enough.
Home Care at Crystle Home Support
London rates for care at home are indicatively £30 to £36 an hour, the highest band in the country and a regional guide rather than this agency's quote. Crystle Home Support covers Newham in east London and holds one of the broader registrations you will see, from older person care and dementia through mental health and physical disability to eating disorders and alcohol or drug misuse. Because visits are bought by the hour, ask the minimum call length, how many calls a day can be staffed and what weekends cost. Newham council may fund hours after an assessment, usually at a lower rate than a private arrangement. Ask how the agency handles a carer running late in heavy traffic.
Alcohol and Drug Misuse at Crystle Home Support
Somebody rebuilding a life after years of drinking is the third example this agency uses to explain why a template would not work. Recovery support at home rests on clear boundaries and on not being improvised. Ask what experience the particular carers have with dependency, how a relapse is handled, and which specialist service stays involved.
Older Person Care at Crystle Home Support
Crystle Home Support was registered by the CQC on 17 September 2026, which means there is no inspection rating to consult. For an older person in Newham the work it describes is personal care, medication, meals and support to stop appointments and routines slipping. The agency says it assesses properly and matches carers to people deliberately instead of working from a template, and that is the part a family should test. Ask how many carers would be involved and how a call time gets set. Ask too what happens in the evening and overnight, and how the office is reached when something changes at short notice.
Mental Health at Crystle Home Support
A young adult discharged after a mental health crisis is one of the examples this agency gives of how varied its caseload is. Stability, a routine that holds and being treated as an adult matter more than intensive input. Ask what mental health training the carers who would attend have had, who is reachable out of hours, and how a crisis is passed to the local team.
Younger Adults at Crystle Home Support
Newham is the council that assesses an adult under 65 and decides what it will fund. The registration covers younger adults as well as older people, and the agency describes a caseload as mixed as the borough itself. Ask how hours are arranged around work or study, and how carers are matched to somebody of that age.
Eating Disorders at Crystle Home Support
Working to the clinical plan and not improvising around it is how this agency describes its role where an eating disorder is involved and specialist teams are already engaged. Mealtime support at home needs structure handled without drama. Ask which team holds the plan, what carers do if food is refused, and how what they observe is reported back.
Physical Disability at Crystle Home Support
Flats in Newham were often never designed for anybody who struggles to move about them, a point this agency makes itself. Equipment, a usable bathroom and an agreed way of assisting a transfer are what make the difference. Ask who assesses moving and handling, how the method is recorded, and whether two carers can attend where one cannot manage safely.
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