Rosemont Care

Rosemont Care is a home care agency in Strood, Medway (ME2 4WQ). It holds a CQC rating of Requires Improvement.

About Rosemont Care

We at Rosemont Care Medway are a dedicated home care agency based in Strood, providing personalised support to individuals across the Medway area who wish to continue living independently in the comfort of their own homes. Our approach to home care places the person at the very centre of everything we do. Operating from our base in the ME postcode area, we are well positioned to reach those living throughout Strood and the surrounding Medway communities. As a home care provider, our work takes place where it matters most, in the familiar surroundings of each person's own home, where memories, routines, and personal belongings offer comfort and continuity. Our team supports a wide spectrum of people with differing needs and life experiences. We provide care for older people, including those living with dementia, where we focus on gentle routines, familiar reassurance, and supporting families through what can be a challenging journey. We also support younger adults, individuals with learning disabilities or autism, and those navigating mental health conditions, always with respect for their independence, preferences, and aspirations. For people living with physical disabilities or visual and hearing impairments, our support is tailored to remove barriers and promote dignity in daily life. Whether that means assistance with personal care, help with medication, mobility support, or simply a friendly presence and companionship, we aim to make each visit meaningful. Families tell us that the peace of mind that comes from knowing a loved one is supported by a consistent, understanding team is invaluable, and we take that trust seriously. Our most recent CQC inspection, carried out in December 2021, rated us Requires Improvement overall. Within that inspection, we were proud to be rated Good in the Caring domain, a reflection of the warmth, kindness, and genuine compassion our team brings to every visit. We acknowledge that other areas, including Safe, Effective, Responsive, and Well led, were identified as needing improvement, and we view this honestly as a roadmap for growth. We remain committed to learning, strengthening our practice, and raising standards across every aspect of the care we deliver. If you are exploring home care options for yourself or someone you love in Strood or the wider Medway area, we warmly invite you to get in touch. Choosing care is a deeply personal decision, and we are here to listen, answer your questions, and help you understand whether our support is the right fit for your family's circumstances.

Care provided at Rosemont Care

Read the full inspection report on the CQC website.

Common questions about Rosemont Care

Where is Rosemont Care located?

Rosemont Care is a home care agency based in Strood, Medway (ME2 4WQ), providing care to people in their own homes within approximately 10 miles of the area.

What type of care does Rosemont Care provide?

Rosemont Care is registered to provide care in people’s own homes, with support that includes Older person care, Dementia care, Mental health care, Learning disability and autism support, Physical disability support, Sensory impairment support. The full list of services is shown on this page.

What is Rosemont Care's CQC rating?

Rosemont Care is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Requires Improvement following its last inspection on 22 December 2021. You can read the full CQC report from the link on this page.

Does Rosemont Care provide dementia care?

Yes. Rosemont Care supports people living with dementia. We recommend contacting the agency directly to discuss your individual situation.

Questions families ask about Rosemont Care

Can they support someone living with dementia at home?

Yes. Yes. Rosemont Care Medway is registered for dementia care in people's own homes.

Can they help with medication and nursing tasks?

Ask the home. Most home care agencies prompt or give medication but do not provide nursing tasks. Ask what their carers are trained to do.

Do they cover our area?

Yes. Rosemont Care Medway covers roughly 10 miles from Strood.

Will the council help pay?

Ask the home. The agency has not told us which funding it accepts. Most take both council funded and self funded clients; a direct payment from the council can be used to pay them.

Typical home care fees in the South East

Rosemont Care Medway has not published its fees yet. These are typical hourly rates for the South East, so you know roughly what to expect before you call.

Indicative figures for the South East, not a quote from Rosemont Care Medway. Actual fees depend on the room, the level of care and how it is funded.

More about the care at Rosemont Care

Dementia Care at Rosemont Care

Dementia support works best when the same handful of carers come at the same handful of times, so the person is not meeting strangers. Patience matters as much as training, because a second attempt ten minutes later usually succeeds where insistence fails. Rosemont Care Medway is registered for dementia care in addition to general home support. Ask what dementia training carers complete, how they handle distress or refusal, and what the plan is if someone starts leaving the house at night. Establish too how often the arrangement is reviewed and who keeps the family informed.

Home Care at Rosemont Care

Help that comes to the house rather than requiring a move is the reason home care appeals to so many families. Rosemont Care Medway in Strood is registered for home care, covering personal care, medication support, meal preparation and practical help indoors. Its most recent Care Quality Commission inspection, in December 2021, produced an overall rating of requires improvement, so the report is worth reading and the agency worth questioning about what has changed. Hourly rates in the South East usually fall between £29 and £35, which makes the number and length of calls the main cost driver. Ask how the care plan is agreed, how visits are recorded, and who can be reached out of hours.

Older Person Care at Rosemont Care

A short visit at the right time of day is often all that stands between coping and not coping for an older person at home. The work is ordinary, covering a wash, clean clothes, a prompt for tablets and a hot meal, with conversation attached. Rosemont Care Medway is registered for older person care in the local area. Ask how long each call lasts, how many carers would attend over a month, and what the agency does when one is delayed. Rates across the South East are generally quoted between £29 and £35 an hour, and Medway can assess anyone who may be entitled to help with costs.

Mental Health at Rosemont Care

Routine and respect do more for a mental health condition than almost anything a visiting carer can bring. Rosemont Care Medway is registered for mental health support at home. Ask what relevant experience the staff have, how they would recognise someone becoming unwell, and which services they would involve in a crisis.

Visual and Hearing Impairment at Rosemont Care

Sensory loss is mostly managed through habits, such as announcing yourself at the door, speaking face on and never moving a stick or frame. Rosemont Care Medway is registered to support people with visual or hearing impairment. Families should ask how these needs are recorded, whether large print is available, and how carers check that a message has been understood.

Younger Adults at Rosemont Care

Visit times built around a retired person's day rarely suit someone juggling work, study or small children. Rosemont Care Medway is registered to support adults under 65. Ask how far calls can be moved, whether carers are matched for age and interests, and what goals beyond personal care are written into the plan.

Learning Disability and Autism at Rosemont Care

Support for an autistic adult or someone with a learning disability has to follow that person's routine, communication and sensory limits. Rosemont Care Medway is registered to work with this group. Medway would usually commission and review the package each year, so ask how independence goals are agreed and how progress is recorded.

Physical Disability at Rosemont Care

Everything depends on the equipment and the space available when someone needs help to move, wash and dress. Rosemont Care Medway is registered to support people with a physical disability. Ask how carers are trained on the hoist or aid already in the house, whether two can attend where that is safer, and how the plan preserves what a person can do alone.

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