Universal Resolutions

Universal Resolutions is a home care agency in Gillingham, Medway (ME7 4NT).

About Universal Resolutions

We at Universal Resolutions are proud to offer compassionate home care across Gillingham and the wider Medway area, supporting people to live safely and comfortably in the place they know best: their own home. As a dedicated home care agency serving the ME postcode community, we believe that thoughtful, person centred support can make all the difference to daily life. Operating throughout Gillingham and neighbouring parts of Medway in the South East, our team travels to those who need us, bringing care directly to the doorsteps of local residents. Whether someone lives in a family home, a bungalow, sheltered housing or a flat, we tailor our visits to fit around the rhythms of each household. This means loved ones can remain in familiar surroundings, close to cherished memories, neighbours and community connections, whilst receiving the practical and personal support they need. Our care is designed to meet a broad range of needs. We support older people who may simply want a helping hand with daily routines, as well as those living with dementia, where consistency, patience and a gentle approach are essential. For families navigating a dementia diagnosis, our involvement can offer welcome reassurance, knowing that a familiar face is calling in to help with meals, medication reminders, personal care or companionship. We also work with younger adults and those with learning disabilities or autism, focusing on independence, dignity and building trusting relationships. For people managing mental health challenges, or recovering from difficulties relating to alcohol or drug misuse, we aim to provide steady, non judgemental support that helps them work towards their personal goals. Our team is equally experienced in assisting people with physical disabilities and those living with visual or hearing impairments, adapting our communication and approach so that every person feels genuinely heard and respected. In practice, this means care plans are shaped around the individual rather than the other way around. Families are welcomed as partners in that process, and we take time to understand preferences, routines, cultural needs and the small details that make a house feel like home. From short daily visits to more comprehensive packages of support, our aim is always to help people live the life they choose, with as much independence as possible. Universal Resolutions is currently listed by the Care Quality Commission as Not Yet Rated. This simply reflects that a full inspection rating has not yet been published, and we would encourage families to speak with us directly, ask questions and request the information they need to feel confident in their choice. We are committed to open, honest conversations and to working to the standards expected of a trusted home care provider in Medway. Choosing care for someone you love is a significant decision, and we understand the weight that comes with it. If you are exploring home care options in Gillingham or the surrounding area, we would be glad to hear from you, learn about your situation, and talk through how we might help. Please get in touch to arrange a friendly, no obligation conversation with our team.

Care provided at Universal Resolutions

Read the full inspection report on the CQC website.

Common questions about Universal Resolutions

Where is Universal Resolutions located?

Universal Resolutions is a home care agency based in Gillingham, Medway (ME7 4NT), providing care to people in their own homes within approximately 10 miles of the area.

What type of care does Universal Resolutions provide?

Universal Resolutions is registered to provide care in people’s own homes, with support that includes Older person care, Dementia care, Mental health care, Learning disability and autism support, Physical disability support, Sensory impairment support. The full list of services is shown on this page.

Does Universal Resolutions provide dementia care?

Yes. Universal Resolutions supports people living with dementia. We recommend contacting the agency directly to discuss your individual situation.

Questions families ask about Universal Resolutions

Can they support someone living with dementia at home?

Yes. Yes. Universal Resolutions Ltd is registered for dementia care in people's own homes.

Can they help with medication and nursing tasks?

Ask the home. Most home care agencies prompt or give medication but do not provide nursing tasks. Ask what their carers are trained to do.

Do they cover our area?

Yes. Universal Resolutions Ltd covers roughly 10 miles from Gillingham.

Will the council help pay?

Ask the home. The agency has not told us which funding it accepts. Most take both council funded and self funded clients; a direct payment from the council can be used to pay them.

Typical home care fees in the South East

Universal Resolutions Ltd has not published its fees yet. These are typical hourly rates for the South East, so you know roughly what to expect before you call.

Indicative figures for the South East, not a quote from Universal Resolutions Ltd. Actual fees depend on the room, the level of care and how it is funded.

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