Domiciliary Care Experts

Domiciliary Care Experts is a home care agency in Gillingham, Medway (ME7 5TX). It holds a CQC rating of Inadequate.

About Domiciliary Care Experts

We at Domiciliary Care Experts are a home care agency proudly supporting people across Gillingham and the wider Medway area, delivering compassionate care in the one place that truly feels like home. Our team is dedicated to helping local families navigate the journey of care with warmth, dignity, and understanding. Operating throughout the ME postcode area, we bring our support directly to the doorsteps of those who need it most. Rather than asking your loved one to adjust to a new environment, we come to them, allowing them to remain surrounded by cherished belongings, familiar routines, and the comforting rhythm of their own neighbourhood in the South East. Whether that home is a quiet bungalow, a family house, or a flat, our carers arrive ready to fit seamlessly into daily life. Our specialisms span home care, dementia care, mental health support, and care for adults living with a physical disability. In practice, this means we offer far more than practical assistance. For those living with dementia, our carers provide patient, consistent companionship, helping to reduce confusion and anxiety through gentle familiarity. For individuals managing mental health conditions, we offer a calm, non judgemental presence and steady support that respects each person's pace and preferences. For those with physical disabilities, we assist with mobility, personal care, and everyday tasks in a way that promotes independence rather than diminishing it. Families can take comfort knowing their relative is supported by people who understand the nuances of these conditions. We believe honesty matters, particularly when families are making one of the most important decisions of their lives. Our most recent CQC inspection, carried out on 18 August 2025, resulted in an overall rating of Inadequate. Within that inspection, we were rated Good in three key areas: Effective, Caring, and Responsive. This reflects the genuine warmth of our carers, the meaningful outcomes we help residents achieve, and our commitment to tailoring support around each person's needs. However, we were rated Inadequate in the Safe and Well led domains, and we take this feedback with the utmost seriousness. We are actively working through a robust improvement plan to strengthen our safety practices and leadership oversight, because the people we support and their families deserve nothing less than our full accountability and continuous progress. If you are exploring home care options in Gillingham for someone you love, we warmly invite you to get in touch. We understand that choosing care can feel overwhelming, and we are here to listen, answer your questions openly, and help you decide whether our support is the right fit for your family at this moment in time.

Care provided at Domiciliary Care Experts

Read the full inspection report on the CQC website.

Common questions about Domiciliary Care Experts

Where is Domiciliary Care Experts located?

Domiciliary Care Experts is a home care agency based in Gillingham, Medway (ME7 5TX), providing care to people in their own homes within approximately 10 miles of the area.

What type of care does Domiciliary Care Experts provide?

Domiciliary Care Experts is registered to provide care in people’s own homes, with support that includes Dementia care, Mental health care, Physical disability support. The full list of services is shown on this page.

What is Domiciliary Care Experts's CQC rating?

Domiciliary Care Experts is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Inadequate following its last inspection on 5 June 2026. You can read the full CQC report from the link on this page.

Does Domiciliary Care Experts provide dementia care?

Yes. Domiciliary Care Experts supports people living with dementia. We recommend contacting the agency directly to discuss your individual situation.

Questions families ask about Domiciliary Care Experts

Can they support someone living with dementia at home?

Yes. Yes. Domiciliary Care Experts is registered for dementia care in people's own homes.

Can they help with medication and nursing tasks?

Ask the home. Most home care agencies prompt or give medication but do not provide nursing tasks. Ask what their carers are trained to do.

Do they cover our area?

Yes. Domiciliary Care Experts covers roughly 10 miles from Gillingham.

Will the council help pay?

Ask the home. The agency has not told us which funding it accepts. Most take both council funded and self funded clients; a direct payment from the council can be used to pay them.

Typical home care fees in the South East

Domiciliary Care Experts has not published its fees yet. These are typical hourly rates for the South East, so you know roughly what to expect before you call.

Indicative figures for the South East, not a quote from Domiciliary Care Experts. Actual fees depend on the room, the level of care and how it is funded.

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