DHC - Connaught House

DHC - Connaught House is a home care agency in Loughborough, Leicestershire (LE11 2EY). It holds a CQC rating of Requires Improvement.

About DHC - Connaught House

At DHC Connaught House, we provide home care support to people living in Loughborough and the surrounding areas of Leicestershire. Our work centres on helping individuals remain in the comfort and familiarity of their own homes, with the right level of support to suit their personal needs and circumstances. We work with a wide range of people, including older adults, younger adults, and those living with dementia, mental health conditions, physical disabilities, and visual or hearing impairments. We take time to understand each person as an individual, building care around their routines, preferences and goals rather than applying a one size fits all approach. We know that inviting a care worker into your home is a significant decision, and we do not take that trust lightly. Our team works hard to build consistent, respectful relationships with the people we support and their families. Good communication matters to us, and we aim to keep everyone informed and involved in how care is delivered and reviewed over time. We are registered with and regulated by the Care Quality Commission. Our most recent inspection resulted in a "requires improvement" rating, and we want to be straightforward about that. We have taken the findings seriously and are actively working through the areas identified, making practical changes to improve the quality and consistency of what we deliver. We believe in being honest with the people we support and their families, and that includes being transparent about where we are on that journey. If you are considering home care for yourself or someone you care about, we would welcome the chance to have a conversation about how we might be able to help. Please do get in touch with our team in Loughborough and we will do our best to answer your questions.

Care provided at DHC - Connaught House

Read the full inspection report on the CQC website.

Common questions about DHC - Connaught House

Where is DHC - Connaught House located?

DHC - Connaught House is a home care agency based in Loughborough, Leicestershire (LE11 2EY), providing care to people in their own homes within approximately 10 miles of the area.

What type of care does DHC - Connaught House provide?

DHC - Connaught House is registered to provide care in people’s own homes, with support that includes Older person care, Dementia care, Mental health care, Physical disability support, Sensory impairment support, Younger adults care. The full list of services is shown on this page.

What is DHC - Connaught House's CQC rating?

DHC - Connaught House is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Requires Improvement following its last inspection on 9 August 2022. You can read the full CQC report from the link on this page.

Does DHC - Connaught House provide dementia care?

Yes. DHC - Connaught House supports people living with dementia. We recommend contacting the agency directly to discuss your individual situation.

Questions families ask about DHC - Connaught House

Can they support someone living with dementia at home?

Yes. Yes. DHC - Connaught House is registered for dementia care in people's own homes.

Can they help with medication and nursing tasks?

Ask the home. Most home care agencies prompt or give medication but do not provide nursing tasks. Ask what their carers are trained to do.

Do they cover our area?

Yes. DHC - Connaught House covers roughly 10 miles from Loughborough.

Will the council help pay?

Ask the home. The agency has not told us which funding it accepts. Most take both council funded and self funded clients; a direct payment from the council can be used to pay them.

Typical home care fees in the East Midlands

DHC - Connaught House has not published its fees yet. These are typical hourly rates for the East Midlands, so you know roughly what to expect before you call.

Indicative figures for the East Midlands, not a quote from DHC - Connaught House. Actual fees depend on the room, the level of care and how it is funded.

More about the care at DHC - Connaught House

Dementia Care at DHC - Connaught House

A person with dementia can manage at home for a long while if the help is predictable and the risks are watched. DHC Connaught House is registered for dementia care, a permission that says nothing about method or manner. Ask how many different carers would attend in a month and whether visit times stay stable. Ask what carers do when personal care is refused, when food is left, or when someone has gone out at night. Ask too how the agency raises concerns with family and the GP as things change.

Home Care at DHC - Connaught House

Home care is a series of appointments rather than a place, and the timetable is where the quality shows. DHC Connaught House holds a registration for personal care in people's own homes, from a single daily call upwards. Because the service is charged by the hour at roughly £26 to £31 locally, ask for a full written rate card covering evenings, weekends and bank holidays. Ask who writes and reviews the care plan, how often a supervisor visits, and what the process is when a call is missed. Anyone who might qualify for council help should ask for an assessment before signing a private contract.

Older Person Care at DHC - Connaught House

Older people rarely want their household reorganised, only the few tasks that have become difficult taken off their hands. DHC Connaught House in Loughborough is registered to provide personal care at home, covering washing, dressing, medicines, meals and companionship. Ask how long a visit lasts, what it includes, and whether the same carers come week after week. The Care Quality Commission rated the agency requires improvement when it inspected in August 2022, so ask what was found and what has been put right. Hourly rates across the East Midlands usually fall between £26 and £31. Leicestershire can assess whether a package should be funded, in part or in full.

Mental Health at DHC - Connaught House

Dignity and consistency are the working tools of mental health support at home, far more than any clinical vocabulary. DHC Connaught House is registered to support adults with mental health conditions. Ask what training carers receive, how the agency liaises with community mental health teams, and what it does when someone deteriorates.

Visual and Hearing Impairment at DHC - Connaught House

Little habits make the difference when sight or hearing is failing, such as speaking on arrival and leaving nothing moved. DHC Connaught House is registered to support people with a visual or hearing impairment. Ask whether carers identify themselves, whether they can guide someone outdoors safely, and how hearing aids and large print documents are handled.

Younger Adults at DHC - Connaught House

Under sixty five, care has to fit into a life that includes work, study, family and going out. DHC Connaught House is registered to support younger adults. Ask how flexible visit times are, how carers are matched, and what help exists with transport and community activities.

Physical Disability at DHC - Connaught House

Adaptations and the right equipment turn a difficult house into a workable one, provided carers know how to use them. DHC Connaught House is registered to support adults with a physical disability. Ask about training on the specific hoist or aid, whether two carers attend transfers, and how the agency works with therapists on adaptations.

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