Helping Hands

Helping Hands is a home care agency in Preston, Lancashire (PR5 6LF). It holds a CQC rating of Good.

About Helping Hands

We at Helping Hands Preston are proud to offer trusted home care across Preston and the surrounding communities of Lancashire, supporting people to live well and safely in the place they know best: their own home. Serving families throughout the PR postcode area and the wider North West, our team brings care directly to your doorstep. Whether you live in a quiet village on the outskirts, a family home near the city centre, or a flat closer to local amenities, our approach adapts to your surroundings and your daily routines. We believe that familiar walls, treasured photographs, favourite chairs, and beloved pets all play a meaningful role in wellbeing, and we work within your environment rather than asking you to change it. Our care is tailored to a broad range of needs. For older people, we provide gentle, respectful support with everyday tasks such as personal care, meal preparation, medication reminders, and companionship, helping to preserve independence and dignity as circumstances change. For those living with dementia, we take time to understand each person's history, preferences, and communication style, offering calm and consistent support that reduces anxiety and helps maintain a comforting sense of routine. We also support younger adults, individuals with physical disabilities, and people with learning disabilities or autism. In practice, this means our care can look very different from one household to the next. For one person, it may involve enabling greater independence through support with community access, hobbies, and daily living skills. For another, it may mean specialist assistance with mobility, complex physical needs, or sensory sensitivities. Whatever the situation, we listen first, plan carefully with the person and their family, and build a package of care that reflects real life rather than a fixed template. Families choosing home care often tell us they want reassurance more than anything else: reassurance that their loved one is safe, that carers are dependable, and that communication will be open and honest. We take this responsibility seriously. Care plans are reviewed regularly, and we keep families informed so that no one feels left in the dark about how their relative is getting on. Our most recent Care Quality Commission inspection, carried out in September 2023, rated us Good overall, with a rating of Good across all five key areas: Safe, Effective, Caring, Responsive, and Well led. This consistent picture reflects the everyday standards we hold ourselves to: safe practice, effective outcomes, genuine kindness, thoughtful responsiveness to changing needs, and strong leadership that supports our carers to do their best work. For families weighing up options, we hope this offers a solid foundation of confidence as you make what is often a very personal and emotional decision. If you are exploring home care in Preston for yourself, a parent, or someone else you love, we would be glad to hear from you. There is no pressure and no obligation, only a friendly conversation about what matters to you and how we might help. Reach out whenever you feel ready, and we will be here to listen, to answer your questions, and to walk alongside you as you find the right path forward.

Care provided at Helping Hands

Read the full inspection report on the CQC website.

Common questions about Helping Hands

Where is Helping Hands located?

Helping Hands is a home care agency based in Preston, Lancashire (PR5 6LF), providing care to people in their own homes within approximately 10 miles of the area.

What type of care does Helping Hands provide?

Helping Hands is registered to provide care in people’s own homes, with support that includes Older person care, Dementia care, Learning disability and autism support, Physical disability support, Younger adults care. The full list of services is shown on this page.

What is Helping Hands's CQC rating?

Helping Hands is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Good following its last inspection on 1 September 2023. You can read the full CQC report from the link on this page.

Does Helping Hands provide dementia care?

Yes. Helping Hands supports people living with dementia. We recommend contacting the agency directly to discuss your individual situation.

Questions families ask about Helping Hands

Can they support someone living with dementia at home?

Yes. Yes. Helping Hands Preston is registered for dementia care in people's own homes.

Can they help with medication and nursing tasks?

Ask the home. Most home care agencies prompt or give medication but do not provide nursing tasks. Ask what their carers are trained to do.

Do they cover our area?

Yes. Helping Hands Preston covers roughly 10 miles from Preston.

Will the council help pay?

Ask the home. The agency has not told us which funding it accepts. Most take both council funded and self funded clients; a direct payment from the council can be used to pay them.

Typical home care fees in the North West

Helping Hands Preston has not published its fees yet. These are typical hourly rates for the North West, so you know roughly what to expect before you call.

Indicative figures for the North West, not a quote from Helping Hands Preston. Actual fees depend on the room, the level of care and how it is funded.

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